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Transcript of THE GENERATIONAL DIVIDE: WHAT PUSHES BETWEEN CUBICLES University of Michigan – Dearborn Staff...
THE GENERATIONAL DIVIDE: WHAT PUSHES BETWEEN CUBICLESUniversity of Michigan – Dearborn
Staff Senate Campus Morale and Engagement Committee and Faculty Senate
Lee E. Meadows, Ph.D: In-service Facilitator
October 2, 2014
THE GENERATIONAL DIVIDEPresentation Objectives:1. Identify the four generational types2. Discuss the work styles of the generational
divide3. Discuss the values of the generational divide4. Present strategies for collaborative work
styles
THE GENERATIONAL DIVIDE
Generation: a group of people who share a common range of birthdates, normally 18-20 years, and share a common set of experiences.
“A generational identity is a state of mind shaped by many events and influences. Only you can define what generation you fit into.”
‘Generations at Work,’ Ron Zemke, Claire Raines, Bob Filipczak ISBN-13: 9780814432334
THE GENERATIONAL DIVIDE
‘Understanding generational experiences and perspectives and learning to coach individuals from different age groups are becoming essential management skills.’
‘Coaching Generations in the Workplace’, Weston, Marla, Administration Quarterly: Winter 2001 - Volume 25 - Issue 2 - p 11–21
THE GENERATIONAL DIVIDE
For the first time in modern society, four distinct generations of people are interacting in the workforce.
6
WHO ARE WE TALKING ABOUT?
GENERATION BORN
Traditionalists 1920 - 1945
Baby Boomers 1946 - 1964
Generation X 1965 - 1980
Generation Y/Millenials 1981 – and growing
TRADITIONALS: 1920—1945TRADITIONALS: 1920—1945“WE VALUE THEIR WISDOM”“WE VALUE THEIR WISDOM”
Sacrifice and honor Stable Loyal Experienced
Conformist Difficulty with change Techno-dinosaurs “Proper channels”
GENERATIONAL DIVIDE: TRADITIONALISTS
Mantra: “These are the rules”Values: Conformity, Rules, Authority, Logic, Loyalty
Attributes: Disciplined, Historical perspective, Detail oriented, Dislike conflict
Work style: Consistency and uniformity, Past oriented, Command and control leadership, Hierarchical
Traditionalists Preferred Work Environment: structures, orderly, chain of command, clear lines of authority and demarcation,
THE GENERATIONAL DIVIDE
Traditionalists Traditional, one-on-one Formal instructions Value seniority & hard work Hand written notes, plaques, pictures as
recognition
BABY BOOMERS: 1946 – 1964BABY BOOMERS: 1946 – 1964“I HAVE NEW WORK NEEDS”“I HAVE NEW WORK NEEDS”
Work-centric Self-centered Political Not budget-
minded Disillusioned
Youthful identity Team players Competitive Still learning! SANDWICH
GENERATION
GENERATIONAL DIVIDE: BABY BOOMERS
Mantra: “Let’s talk about the rules”Values: Individual choice, Community involvement,
Prosperity, Ownership, Self-actualizing, Health and wellness
Attributes: Adaptable, Goal oriented, Positive attitude, Focus on choice and freedom
Work style: Confident, Team focused, Collaborative decision makers, Avoid conflict
Boomers Preferred Work Environment: autonomy, sense of meaning, chance to learn new things, schedules and routines, opportunity for face-to-face contacts
THE GENERATIONAL DIVIDE
Baby Boomers Collegiality & participation Relationship driven, peer-to-peer Value life-long learning, empowerment Public recognition and perks
GENERATION X: 1965 – 1980GENERATION X: 1965 – 1980“HOW CAN WE HOLD ONTO THEM“HOW CAN WE HOLD ONTO THEM??””
Entrepreneurial Self-reliant Pragmatic Work-Life Balance Desire for
development
Cynical Impatient Poor people skills “My way” Less loyal
GENERATIONAL DIVIDE: THE ‘X’S’
Mantra: “Break all the rules”Values: Contribution, Feedback, recognition, Autonomy,
Time with manager
Attributes: Adaptable, Independent, Creative
Work style: High-quality end results, Productive, Work/life balance, Flexible-work arrangements, Comfortable with authority – not impressed with titles
Generation X’s Preferred Work Environment: casual, friendly, functional, efficient, technologically up-to-date, neat, clean, orderly, collegial, a place to learn, high level of freedom
THE GENERATIONAL DIVIDE
Generation X Equal, sharing coaching Opportunity to demonstrate Do not want to be micromanaged Recognition based on merit, e.g. paid leave,
cash
GENERATION Y: 1981 – 2000GENERATION Y: 1981 – 2000“THEY LEARN DIFFERENTLY“THEY LEARN DIFFERENTLY” ”
Self-absorbed Short attention span “I’m entitled” Inexperienced High expectations of
self and company
Tech-savvy Non-conformist Enjoying life > work Multi-taskers Sponges for learning
GENERATIONAL DIVIDE: THE ‘Y’S’
Mantra: “Re-define the rules”Values: Self expression, Must earn respect, Fear living
poorly, Brand self as commodity
Attributes: Adapt rapidly, Crave change, challenge, Create constantly, Exceptionally resilient, Committed, loyal, Global perspectives
Work style: Need to understand – everything, View work as an expression of self, Multi-taskers, Seek active involvement, Flexible workplaces, Team work, Expect corporate social responsibility, Everything instant, Seek learning opportunities
Generation Y Preferred Work Environment: to work with positive people, to be challenged, to be treated respectfully, to learn new knowledge and skills, to work in friendly environments, to have flexible schedules, to be paid well, goal- and achievement-oriented atmosphere
THE MILLENNIALS… The Millennials are almost as large as Baby Boomers depending on how
you measure them.
The Millennials are the children born between 1990 and 2002, a cohort called by various names:
Millennials have become the most racially and ethnically diverse generation in US History with nearly 35% of being minorities.
Echo BoomNet GenerationMillennials
GENERATIONAL DIVIDE: MILENNIALS This generation has been plugged in since they
were babies. They grew up with educational software and
computer games. They think technology should be free. They want and expect services 24/7. They do not live in an 8–5 world. They all have cell phones and expect to be
in contact 24/7. They function in an international
world.
GENERATIONAL DIVIDE: MILENNIALS
Mantra: “What rules”Values: meaningful work, opportunities to collaborate,
freedom of choice, fun, respect authenticity
Attributes: confident, achieving, scheduled, team-oriented
Work style: flexible work schedule, methodical, later starting time, early departure time
Millennials Preferred Work Environment: transparency, free flow of information, change the world through technology, inclusiveness,
THE GENERATIONAL DIVIDE
Generation Y/Milennials Expect more and want structure and
guidance Personal feedback, flexible scheduling Not hesitant to leave if needs are not met
ENGAGING THE GENERATIONS
Traditionalists: Job satisfaction Knowledge transfer Personal fulfillmentBoomers: Accountability Building
partnerships Recognizing loyalty
Gen X: Growth and
development Recognition and
support Give sufficient
feedbackGen Y/Milennials Keep them informed Use resources
efficiently Focus on teamwork
GENERATIONAL DIVIDE
The hard working, loyal Traditionalists;
The idealist, passionate Baby Boomers;
The technoliterate, adaptable Gen X’ers’
The young, optimistic Millenial can co-exist in organizations today
““GENERATION MYOPIA IS GENERATION MYOPIA IS THETHE
MISTAKE WE MAKE WHEN WEMISTAKE WE MAKE WHEN WEAPPLY THE ATTITUDES OFAPPLY THE ATTITUDES OF
OUR GENERATION TO OUR GENERATION TO SOMEONESOMEONE
OF A DIFFERENT OF A DIFFERENT GENERATION”GENERATION”
Jane JoplingWest Virginia University