The future of knowledge work -...
Transcript of The future of knowledge work -...
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August 9, 2012
The future of knowledge work
Intel Labs
December 2012
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August 9, 2012 December 12,
2012
Five key findings
1. Flexibility becomes the key requirement
2. Dynamic teams; guns for hire
3. Office location and the human condition
4. Electronic team mates
5. Intelligent agents: the second wave of consumerization
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1. Flexibility becomes
the key requirement
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August 9, 2012
Changing Expectations of the Workforce
Flexibility is the key desire – Where, when, how, and how long
– Young and mature workers
– Split time: traditional roles, cultivation of entrepreneurial opportunities,
volunteering, and leisure
– Flexibility and remote access trump salary
Social responsibility expected
Personalized engagement expected
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2. Dynamic team structures the norm
Employee = “Gun for Hire”
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August 9, 2012
New Employment Models
Dynamic employee staffing – Resource pool
– Skills, interests and availability
Talent marketplaces
Open innovation and crowd sourcing
6
Today’s
Employee Dynamic
Teams Contractor
Open
Innovation Crowd
Sourcing
Flexibility Tenure
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3. Office location and the
human condition
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August 9, 2012
Office location and the human condition
Permanent office space gives way to more flexible options – Real estate costs represent significant overhead – Dispersed workforce in a myriad of locations – Workers increasingly desire mobile options
Office location is dynamic and changing – Office becomes a temporary anchor point for human interaction instead of a daily
destination – Location that best enables productivity becomes the norm (type of task, role of job,
needed tools)
Office as a Service (OaaS) becomes a strategic tool – Land employees in the right place, at the right time – Leasing, rental, multi-company shared spaces, temporary formats
“Virtually being there” is a long term goal – Ambient sociability to hang out – Homing from Work
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4. Electronic team mates:
Smart systems become
the colleagues of
tomorrow
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August 9, 2012
Smart systems as new team mates
Smart systems
– Ingest historical information and current trends
– Collaborate to recommend best approaches
– Game changing across a broad set of domains
– Help humans focus on their unique value
Knowledge workers freed from low level
tasks – or increase their competence
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5. Personal data agents make life easier,
but present the next big IT challenge
Calendaring
agent
Travel
agent
Wellness
agent
Shopping
agent
Finance
agent
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Questions