The future of facilities management:

Winning the loyalty of millennials

Facilities Management

1

What is a millennial?

- Millennials are the demographic cohort following Generation X (1965-1980).

- Researchers and commentators use birth years ranging from the early 1980s to the early 2000s.

- Millennials are highly-educated, confident, demanding, goal oriented, burdened by debt, and technologically savvy.

- They like immediate and timely recognition and dislike micromanagement.

- Millennials are the most racially and ethnically diverse generation (Pew Research).

- Being a good parent is one of their top priorities in life (Pew Research).

- By 2014, millennials are expected to make up 47% of the workforce.

2

Myths about millennial loyalty

– Millennials will job-hop whenever new opportunities arise

– Millennials like to sample different employers for a year or two, then move on to try something else

3

JLL’s independent research study

JLL commissioned an

independent study in

March, 2014, probing the

views of more than 200

millennials. Of those

surveyed, 50% hold

professional jobs, and

50% are still in college.

Percent professionally

employed

50 Percent

still in college

50

Millennials ages 21-34

4

Our research shows that millennials are loyal when

They are part of a larger organization

They feel like they can grow

They have opportunities to try new roles

5

Hierarchy of millennials’ career fulfillment

Creating Change

Making a difference in the

world; using innovation

Travel &

Other Perks

Challenge A job where you are challenged and constantly learning

Growth There are opportunities to progress and further my career

Ways of Working An enjoyable, rewarding place to go to work everyday

Salary Financial stability

Securing a Job & Job Security In the workforce and not in danger of losing your job

6

Millennials need challenge where they are stimulated and constantly learning

A challenging job means:

– working in an innovative field

– having access to cutting edge technology systems

7

Millennials need growth where there are opportunities to progress and further their careers

A job that provides growth and personal development means:

– the ability to rise to the highest level of the organization

– the ability to be challenged and learn new things on a day to day basis

8

Millennials need options for ways of working where they can do their work whichever way they prefer

A job that provides positive ways of working means:

– experiencing autonomy

– interacting with a diverse group of people – clients and co-workers

– innovating and effecting change in the organization

9

Loyalty is not an issue if these needs are met. Loyalty is not an issue if these needs are met.

Survey question to millennial professionals: What are the

main reasons that make you satisfied in your job role? “I have a lot of freedom, am well

compensated, get to travel a lot,

manage projects and processes.”

“I am challenged with problems to

work on and my employer is

investing in my growth.”

“I have a lot of decision making

power and my management

allows me to deal with clients

directly. I have my own team.”

“That fact that everyday is

something different and the day

goes by fast.”

COPYRIGHT © JONES LANG LASALLE IP, INC. 2014

>> Click here to learn more about retaining millennials and

creating a workplace that encourages employee loyalty by

downloading: Millennial interest in facilities management:

winning the loyalty of young professionals who want

meaningful career