The Future of ePublic Services & the EU Digital Agenda January 2014 Daragh McDonough
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Transcript of The Future of ePublic Services & the EU Digital Agenda January 2014 Daragh McDonough
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The Future of ePublic Services & the EU Digital Agenda
January 2014
Daragh McDonoughIS Project Leader
Donegal County Council
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Overview
Background of Atlantic eServices Project Project Objectives ePublic services and the EU Digital Agenda From a Donegal County Council perspective
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Background
To develop a new service delivery option for customer interaction: eServices
To build, on the eServices platform To integrate into Portal
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Donegal County Council Customer contact for non Domestic Water Metering Put all the information in the customers hand More efficient & empowered, less time consuming & frustrating
customer experience
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Major Shift
Established in March 2013 as a semi-state company under the Water Services Act 2013, Irish Water will bring the water and wastewater services of the 34 Local Authorities together under one national service provider. Irish Water will gradually take over the responsibilities from these Local Authorities on a phased basis from January 2014. It will take approximately five years for Irish Water to be fully established, at which point it will be responsible for the operation of public water services including management of national water assets, maintenance of the water system, investment and planning, managing capital projects and customer care and billing.
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DESPAIR?
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Sustainability
Agree Council’s eGovernment strategy as a viable and essential means of service delivery. Building awareness, understanding & commitment to eAdministration services Implement Microsoft CRM eServices Module & expansion Customer Contact Centre Knowledge, expertise and ability to integrate with other sections and
back office processes.
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AAPubServ in the National Context
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Foundation
High Speed Broadband
Cloud Computing
R&D eInfrastructure
Power GridTranspor
t
KETSLiving Labs
Network SecurityOpen Data
Portals
ICT for Traditional SMEs
Digital Skills
Web Entrepreneurship
eGov Citizens Business Health Tourism
Language Resources
Cultural Assets
Data Centres
Utilities Infrastructure
Smart Region
Public Services
Innovation & Research
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