The Future of Corporate Learning- Trends and Predictions

The Future of Corporate Learning: Trends and Predictions

David WentworthSenior Learning Analyst

Brandon Hall Group

Charles DeNaultSr Director of Product

MarketingSaba

2 | ©2014 Saba Software, Inc.

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Speakers: Charles DenaultSenior Director of Product MarketingSaba

David WentworthSenior Learning AnalystBrandon Hall Group

Moderator: Frank KalmanSenior EditorChief Learning Officer magazine

The Future of Corporate Learning — Trends and Predictions

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Frank KalmanSenior EditorChief Learning Officer magazine


#CLOwebinar

Charles DenaultSenior Director of Product MarketingSaba


David WentworthSenior Learning AnalystBrandon Hall Group

Learning & Development

Talent Management

Leadership Development

Talent Acquisition

HR/Workforce Management

RESEARCH PRACTICES

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Today’s Discussion

• Learning is shifting significantly

• Social

• Mobile

• Big Data

• More possibilities


The World of Work is Changing

OldHierarchyData/process-centricTop-down controlHomogenousManaged changeIntegrated silosPermissionIncremental improvement


The World of Work is Changing

OldHierarchyData/process-centricTop-down controlHomogenousManaged changeIntegrated silosPermissionIncremental improvement

NewWirearchyPeople-centricBottom-up collaborationDiverseOrganic innovationBorderless unificationEnablementAgile transformation


Poll: How is Work Changing for You?

• Wirearchy• People-centric• Bottom-up collaboration• Diverse• Organic innovation• Borderless unification• Enablement• Agile transformation• Other (comment in chat)


Apprentice Centered

Teaching Centered

Learner Centered

Relationship Centered

One to One Relationships One to Many Many to Many Community to Many

Focus on Quality of Craft

Focus on What Needs Taught

Focus on Learners Needs/Outcomes

Focus on Relationships: People, Content, Work

Before 1930s 1930-1970s 1970s-2010 2010-Beyond

Evolution of Learning


Apprentice Centered

Teaching Centered

Learner Centered

Relationship Centered

Before 1930s 1930-1970s 1970s-2010 2010-Beyond

Internships, Mentoring, Coaching

Classroom

Performance Support & Job Aids

Video, Computer/Internet Learning

Blended & Experiential

Social

Mobile

Evolution of Learning


SOCIAL

Social = Informal

70%

20%

10%70/20/10: Lombardo & Eichinger, Center for Creative Leadership

Courses & Reading

Feedback & Examples

On-the-Job Experiences

• Formal Learning/Catalog• Certification & Compliance• Classrooms

• Groups Associated with Classes• Impressions• Expertise Location

• Idea Engine• Real-Time Collaboration• Groups & Workspaces


Poll: How much of Learning is Informal?

• None• 1-10%• 11-25%• 26-50%• 51-75%• More than 75%


How much learning is informal?

More than 75%

51%-75%

26%-50%

11%-25%

1%-10%

None

0% 5% 10% 15% 20% 25% 30%

20%

28%

22%

16%

13%

2%


Case Study: Guitar Center

Saba.com/Blogs – Perfect Harmony June 12, 2014


“90% of our investment was in 10% of learning” – Chris Salles, Director of eLearning

http://www.saba.com/us/blogs/2014/06/12/guitar-centers-chris-salles-talks-about-rock-n-roll-and-employee-engagement/

Case Study: Guitar Center “More Stories to Tell”


“We’re going from 25 SMEs to 12,000!”

Why Social Learning?

• Disseminate information quicker

• Share information among stores

• Collaborate, record and share

• Mobile access

About Guitar Center• Over 250 locations

nationwide• 12,000 passionate

employees• Largest retailer of

musical instruments and related gear

What are we using?

BHG, Social & Collaborative Learning, 2014

Learner generated blogs

Learner generated videos

Micro-blogs

Expert directory

Wikis

Content rating

Learner comments

Discussion forums

22%

29%

32%

33%

46%

50%

50%

63%

22%

23%

25%

27%

29%

29%

38%

40%

High Usage

Highly Effective


What are we doing?

BHG, Social & Collaborative Learning, 2014

Other

The learner experience is a social environment where people can find others with similar needs/interests, find related content, and contribute material of their own.

Learners have access to items such as blogs, podcasts, etc,as well multiple means of synchronous and asynchronous communication.

There is limited collaboration via an existing system that allows messaging and/or document and media sharing.

Learning-related collaboration and social networking takes place, but outside of formal or official channels.

There is currently no real collaboration taking place outside of the classroom other than e-mail.

2%

9%

16%

30%

28%

15%

2%

8%

18%

38%

24%

10%

Hi PerformersOverall


26

Critically important

Highly important

Moderately important

Slightly important

Not at all important

10%

20%

30%

27%

14%

How important is social for learning?


Significantly more focus

More focus

Remain the same

Less focus

Significantly less focus

17%

56%

25%

1%

2%

Right Now

One Year From Now

MOBILE

28

Current Mobile Landscape


Poll: How will Mobile Learning fare in the near future?

• Decrease significantly• Decrease somewhat• Remain the same• Increase somewhat• Increase significantly


30

The Near Future of mobile


It will increase significantly

It will increase somewhat

It will remain the same

It will decrease somewhat

It will decrease significantly

38.7%

48.7%

12.0%

0.0%

0.7%

Case Study: Weight Watchers “Nimble and Bite Sized”


“No one wants a 4 hour eLearning course. They want something right now, that’s 10 minutes, and they want it to be good.”

– Dan Hoffmaster, Sr. Manager of Learning Technology

Why Mobile Learning?

• Pull is replacing Push

• Nimble and Bite Sized

• Easily Accessed

• BYOD Culture

• Onboarding and retention

About Weight Watchers• 25,000 Employees • Operates in 30

countries• For over 40 years has

helped millions lose weight

Saba Case Study 2014

http://www.saba.com/us/customers/case-studies/go/weight-watchers/

BIG DATA

How Big is Big?

Source: IDC

2.8

zettabytes

How Big is Big?

Source: IDC

2.8

zettabytes

That’s 2.8

Billionterabytes

How Big is Big?

Source: IDC

2.8

zettabytes

That’s 2.8

Billionterabytes

That’s 2.87

Trilliongigabytes

How Big is Big?

Source: IDC

2.8

zettabytes

That’s 2.8

Billionterabytes

Less than

20%

That’s 2.87

Trilliongigabytes

How Big is Big?

Source: IDC

2.8

zettabytes

That’s 2.8

Billionterabytes

Less than

1%Less than

20%

That’s 2.87

Trilliongigabytes

How Big is Big?

Source: IDC

2.8

zettabytes

That’s 2.8

Billionterabytes

Less than

1%Less than

20%

40zbby 2020

That’s 2.87

Trilliongigabytes

How Important is Big Data?

Global expansion

Economic insecurity

Shortage of talent

Big data

Mobile technology

Social media

31.3%

32.1%

42.5%

43.6%

50.0%

51.3%

Percentage of organizations that consider the following to be important topics for the next 12 months to a high or very high extent

Source: Brandon Hall Group 2014

Poll: Where is your company with Big Data?

• Beginning to research• Researching• Planning a pilot• Pilot(s) in place• Using regularly (please share in

text chat your main use case(s))


Bad Analysis = Poor DecisionsReport Poor Analysis Potentially Poor Decision

Decline in attendance Get rid of course

Poor passing scores Make the certification test easier

Increase in course requests Run more courses and make them cheaper to deliver

High “smile” sheet scores Higher course investments

Decline in on-line course completions Cut the online course

Lack of social learning tool usage

Cut the social learning tool

Case Study: Dimension Data “It’s all about Adoption”


Why Machine Learning?

• Adoption of talent management

• Engagement through recommendations for learning, performance support and career guidance

About Dimension Data• 23,000 Employees • Operates in 58 countries• 6,000 System Integration clients

More Possibilities

Questions?


David WentworthSenior Learning Analyst

Brandon Hall Group

Charles DeNaultSr Director of Product

MarketingSaba

Thank You


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on the latest next-gen LMS trends

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The Future of Corporate Learning- Trends and Predictions

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