The future of collaboration: SOA and the Cloud
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UCC, SOC and the Cloud IP Expo 2010, London
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Transcript of The future of collaboration: SOA and the Cloud
UCC, SOC and the CloudIP Expo 2010, London
NEC Confidential© NEC Corporation 2010
NEW BUYER EXPECTATIONS
Flexible & scalable software architectures. Data-center and cloud services offerings. Services that can be externalized. Web & RIA delivery models. Services-orientation. Policy-based Management.
What is IT most willing to pay for?
UC aligned with IT Strategy.
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NEC Confidential© NEC Corporation 2010
NEW USER EXPECTATIONS
Richer interaction experience Text before Voice Mobile before Desk The Internet is a tool Receptive to “New Way” No preconceived “PBX” notion
3
How does the new workforce want to collaborate?
The workforce majority has a new work style.
• First convergence – IP telephony
• Second convergence – unified communications
• Third convergence – fixed and mobile
• Fourth convergence – IT and communications
• = Services Oriented Communications
THE CONVERGENCE REVOLUTION
NEC Confidential© NEC Corporation 2010Page 5
THE IT ENVIRONMENT
Next Generation Communications must fit naturally into the IT Applications Infrastructure…
New
Buyer
New User
UCCUnified
Communications and Collaboration
NEC Confidential
THE BASIC COMPONENTS OF A UCC SOLUTION
Voice: Fixed Mobile Softphone
Messaging: Voicemail Unified Messaging eMail
Conferencing: Audio conf Video conf Web conf
IM/Presence: Instant Messaging Presence
Applications: Call Center Notification Tools Operator Consoles
Clients: Thick Client Web Client Hard Clients Mobile Clients
NEC Confidential
Standard SIP Device Services
Applications Services
Web Services
User Services
Device Services Ad
min
istr
atio
n
UnifiedCommunications Collaboration
USER BASED UCC SERVICES
Enhanced User Experience▐ Single User name and
number identity▐ Unified call management
(enhanced twinning) across devices/clients including twinning of calls to outside lines
▐ Unified services across devices (ex: buddy lists)
▐ Aggregated user presence from multiple “presence agents”
▐ Multi-media session management: voice, video, IM
Presence Updates
User: John Smith
- x560
PSTN
SmartMobile Soft media phone
desk phoneVideo conf.
Home Office
Internet
Mobile
PSTN
NEC ConfidentialPage 8
▐ Infrastructure OperationsDistributed Load-Balancing Software ArchitectureAutomatic Distribution of Policy Changes Intelligent Media Workflows
▐ Information & Digital AssetsSynchronized DirectoriesDetailed Accounting RecordsRecordings & Transcripts
▐ Security ArchitectureSOA Governance / WS-SecurityUser & System Level CredentialsMedia Control Security
IT ARCHITECTURE
© NEC Corporation 2010
NEC Confidential© NEC Corporation 2010
DATA CENTER
▐ Standard Server EnvironmentsStandard Operating SystemsDedicated or Virtualized
▐ Cloud OperationCommunications as a Service (CaaS) OperationHybrid ConfigurationsUCC as a Service
▐ Standards & Certifications Internet Standards: W3C, IETF…Credentials: NIST, FIPS, Assured Services…
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NEC Confidential
ASSURED SERVICES
▐ Assured Services (AS) is the requirement for the infrastructure to have the following:Assured Information Assurance (IA) and SecurityAssured Delivery of Real Time MultimediaAssured Availability and Reliability of ServicesAssured Interoperability between Systems and for Core Features
▐ How to achieve?Compliance and certification with industry security standardsEnd to End SIP for UCC Distributed and fault tolerant architectureOpen and standards based components….vendor agnostic.
NEC Confidential© NEC Corporation 2010Page 11
APPLICATION DELIVERY
▐ Rich Web-centric Service Composition Environment Open Web Services (XML/SOAP), Consumable in ESBs Server-side Java Objects & Service Logic Flash Remoting Server-side Logic Secure Client-Server Paths
▐ User-centric Application Delivery RIA focus, mashing UC & Internet Services All Services are Policy-based Built-in RIA Client with User Plug-ins/Panels Multi-Browser, Multi-Web Technology Support
▐ Development Tool Chain W3C Web Services &WSDLs Supports Multiple IDEs Simulation Tools Code Samples
IM / Text / Chat
ContactsUnified CommsPresence
& Collaboration
RSS FeedNews / Weather
Travel / Blogs
Currency
Business Applications
Ubiquitous network
Minimised proprietary hardware
Centralised applications and data
User centric experience
Shared common resources
NEC Confidential
System Integrator
UC-AS-A-SERVICE: HOSPITALITY
DATACENTER IN CITY B Voice service with VoIP calls
• Systems Integration• Managed datacenter, hardware,
software (UC service applications), assured services
• 24 x 7 support
Communications Services
• Overall Responsibility• Project Management• Systems Integration• 3rd party partner coordination• Billing to hotels for all the
services• One Stop Support
Vendor BDATACENTER IN CITY C
• High Speed Internet Access (HSIA)
• Network• Video on demand (VOD)• 24 x 7 support
HSIA, VOD Services
Billing
Billing
Vendor ADATACENTER IN CITY A
• Internet and telecoms billing
Billing
Vendor CDATACENTER IN CITY D
• Property Management (PMS)• Internet booking
PMS Services
Billing
Hotel A
Hotel B
Hotel C
Hotel D
Hotel E
HotelChainMain
Office
Billing
NEC Confidential
GOVERNMENT: TDM TO ALL IP WITH UCC
MFS
PBX1DVX
SMEOEO
PBX2PBX1
Class 4:
Class 5:
CPE:
Today
OLD: Voice only TDM Traditional Hierarchy
Evolving StandardsSoftswitch
SS
Local Session
Controller
LSC
Local Session
Controller
LSC
NEW:• IT Centric• End to End SIP• Assured Services• Multiple Vendor
Interoperability• VVoIP with UCC
Features
LAN:
WAN:
GSCR
UCR2008 U
CR2010
GIG
* US Defense Departmentcommunications goingfrom TDM based to allIP in 7 years, with UCC.* Over 2 millions linesacross the globe
UCR: Unified Capabilities RequirementsGSCR: Generic Switch Core Requirements
TRANSPORTATION: INTEGRATED SERVICES WITH UCC
1. The incident will first be seen in the mimic. Click on the mimic to launch a real world map window to see the “real” incident location
3. The most appropriate person to handle incident can be contacted instantly by clicking on Call
2. The real world map shows the location (and online status) of all personnel located in area
Unified CommsIM Presence
& Collaboration
RSS FeedNews / Weather
Travel / Blogs
Mapping
CCTV Images
CalendarScheduling
Vehicle Statistics
HEALTHCARE: INTEGRATED SERVICES WITH UCC
Thank You!
