JORIS POELMANS

Principal Consultant, RealDolmen

THE FUTURE OF BUSINESS PROCESS APPSA MICROSOFT PERSPECTIVE

ABOUT ME

#Name: Joris Poelmans #Function: Principal Consultant#Email:joris.poelmans@realdolmen.com #Twitter: jopxtwits #Blog: jopx.blogspot.com

Company: www.realdolmen.com

WHO ARE THEY ... AND WHY SHOULD YOU CARE?

Mobility Information wave

(Social)Networks

Demographics Consumerizationof IT

TRENDS THAT SHAPE THE FUTURE WORKPLACE

MOST OVERLOOKED TREND

18 yearsAverage S&P 500 company lifespan today. 75% replaced by 2027

Accelerating pace of change forces companies to reinvent itself

Compared with 68 years in 1950

Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html

COMPANIES WERE NOT BUILT FOR CHANGE

“In the past the man has been first; in the future the system must be first.”

Frederick W. Taylor

NON-ROUTINE WORK

Source: http://www.gartner.com/newsroom/id/14165132010 20151900

25%

40%

DELOITTE SHIFT INDEX PRODUCTIVITY

RETURN ON ASSETS

Source:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC104

DELOITTE SHIFT INDEX RATE OF CHANGE

COMPANY PERFORMANC

E

Source:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC104

“The greatest management achievement in the 20th century was the fifty-fold improvement in productivity of the factory worker…

the biggest challenge in the 21st century is to increase the productivity of the knowledge worker in a similar fashion.”

Peter Drucker

COMMERCIAL REALITY

COMMERCIAL REALITY

“…incessantly destroying the old one, incessantly creating a new one…the perennial gale of creative destruction”

Joseph Schumpeter

AUTOMATING THE LAST MILE

UNDERSTAND THAT PART OF THE PROCESS IS BEST DONE BY A PERSONSOFTWARE CAN MAKE PEOPLE

PERFORM BETTER AND VICE VERSA

Source: http://www.pwc.com/us/en/technology-forecast/2013/issue3/features/future-enterprise-apps.jhtml

GO BEYOND AUTOMATION

FUTURE BUSINESS PROCESS APPS

Context Mobile CloudData driven

FUTURE BUSINESS PROCESS APPS

Context Mobile CloudData driven

USER CONTEXT

APPLICATION CONTEXT – OFFICE APPS

Task Pane App Content App Mail App

• Assist user working with one or more documents

• Works in Word,Excel, PowerPoint and Project

• Adds embedded content/functionality to documents

• Only in Excel and Excel web app

• Extends message and appointments with custom UI and behavior

• Used in Outlook and Outlook Web App

APPLICATION CONTEXT – EMBED CONVERSATIONS

APPLICATION CONTEXT – MERGE CONVERSATIONS

APPLICATION CONTEXT – EMBEDDED BACKEND SYSTEMS

SAP Vendor Lookup for Word 2013

SAP Material Info for Excel 2013

SAP CRM Activityfor Outlook & OWA

APPLICATION CONTEXT

FUTURE BUSINESS PROCESS APPS

Context Mobile CloudData driven

MOBILE MATTERS

BY 2014 MOBILE IS PREDICTED TO OVERTAKE DESKTOP INTERNET USAGE1.4 BILLION SMARTPHONES IN USE IN 2013THE AVERAGE AMERICAN SPENDS ALMOST 2 DAYS PER

HOURS ON A MOBILE DEVICEMOBILE LINKEDIN USERS ARE MORE THAN TWICE AS

ACTIVE AS DESKTOP ONLY USERS4 OUT OF 5 CONSUMERS USE SMARTPHONES TO SHOP

Design is not just what it looks like and feels like. Design is how it works.

CROSS PLATFORM MOBILE COMMITMENT

ANDROID SDK FOR OFFICE 365CORDOVA

Package HTML/JS as native apps for Android, iOS,Windows, Windows PhoneAccess to native functionality

e.g. Camera, geolocation, accelerometer

MOBILE XP DRIVES OUR EXPECTATIONS

DELIGHT ME

SIMPLE

PERSONAL

LEARNING

FUTURE BUSINESS PROCESS APPS

Context Mobile CloudData driven

2013: 3.5 MILLION SEARCHES2012: 2 MILLION SEARCHES

2013: 350.000 TWEETS2012: 100.000 TWEETS

2013: $ 118.0002012: $ 83.000

REINVENT YOUR PROCESSES USING DATA

0

10

20

30

40

$50B

Global "big data" revenue

2011 2012 2013 2014 2015 2016 2017

26%

25%

33%28%

22%

26%

40%

(13-17)CAGR

Infrastructure & Networking

XaaSDatabase

Applications

Storage

Compute

Professional services

0

100

200

$300K

Cost of storage / GB

1981 1990 2000 2010

2010: $0.10

2000: $1

1990: $10

Source: Wikibon

OFFICE GRAPH

CONTENT AND SIGNALS ACROSS OFFICE 365 AUTO-POPULATING THE OFFICE GRAPH FOR TEAMS

Insights derived with machine learning to help YOU get the job done right NOW

PEOPLE as the #1 pivot for all experiences

FUTURE BUSINESS PROCESS APPS

Context Mobile CloudData driven

Worldwide spending on public IT cloud services will grow from $47.4 billion in 2013 to more than $107 billion in 2017http://

www.eweek.com/small-business/public-it-cloud-services-spending-to-reach-108-billion-by-2017-idc.html

Cloud

According to IDC, virtual private clouds (Azure) will accelerate organizations into the cloud

CLOUD - BUILT FOR BUSINESS NOT FOR THE IT ORGANIZATION

REINVENTING THE ROLE OF IT

FUTURE BUSINESS PROCESS APPS

Context Mobile CloudData driven

“THE WAY TO GET STARTED IS TO QUIT TALKING AND BEGIN DOING.”

Walt Disney