The following schools had at least one person from their team score 100% on their quiz!

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The following schools had at least one person from their team score 100% on their quiz!

Bruce RandolphMontbelloJohn F. Kennedy Denver School of the Arts

SBOE CI Session 2 CI ToolsPresented by the DPS Continuous Improvement TeamContext of this training

Moving is stressful and expensive. The purpose of this training is to minimize both cost and stress as departments move to new locations.In a survey by Forbes, 35% of workers said they would "be ashamed if anyone caught a glimpse of their cluttered workspace," and 40% criticized co-workers for their clutter. If you aren't pointing fingers at the office "hoarder," then it could be you.

The average worker spends 30 minutes per day and 150 hours per year just looking for items such as documents and tools.

While some workers and managers typically say they don't have enough space for their work-related items, it is actually that they have too much clutter. Laura Stack, an organizational professional from The Productivity Pro, suggests that most of us need only three folders: "to read, to do and to file."

Nearly 80% of items that are stored in a filing cabinet or stacked on your desk will never be read, seen or dealt with. Files that are misplaced can cost you valuable time. 2IntroductionsVeronica Bradsby

Kathryn McIver

Joy Peak

Katie Wolters

GoalsAfter tonights session you will be able to:Name the 8 Types of WasteName the 5 steps of 5SCreate a Process MapIdentify your Customers and be able to research their requirementsRolesCI MentorsShare expertise of CI toolsAct as neutral facilitatorsKeep teams on track to achieve goals

School TeamsParticipate and ask questionsWork toward project goals

Todays AgendaIntroductionReview of S.M.A.R.T. goal writingReview of Scoping Documents/ChartersLean Basics 8 Wastes and 5SProcess MappingWorking with CustomersWrap up and Next Steps6PleaseUse for note-taking if you wish, but refrain from other technological tasks during our time togetherSilence cell phonesAssume positive intentAsk questions! (If youre wondering, others are as well)

A reviewS.M.A.R.T. goals are important.

Goal(s) of the ProjectSpecific The project scope needs to be accurate and leave no doubt as to what the project will achieve.

Measurable How will you know when the project is complete?

Attainable & Actionable Make the project as small as possible. Remember eating the elephant. It is far easier to manage a few smaller projects than one big one. A good goal statement will include an action word.

Realistic Make the project easy to deliver, if it is over complicated then it is likely to hit problems.

Timely Does the project have to be complete by a certain date? If so put it in the scope that the project has to be complete by that date.

Goal(s) of the ProjectOur goal is to decrease the number of unsatisfied delivery customers per quarter at the Elm St. location of Mr. Pizza by 30%, from 10 to 7 per month, as measured by the number of in-person, telephone, or electronically submitted complaints by the end of December, 2013.Expected BenefitsSummarize the benefits you expect to achieve as a result of completing your project.How will you measure success?

Expected BenefitsBy completing this project we anticipate increased customer satisfaction as evidenced by decreased complaints and increased numbers of delivery orders at the Elm St. location or Mr. Pizza.

Your TurnChoose a spokespersonSpokesperson will have 1 minute to share their schools goal with another school at their table.

The other school will have 3 minutes to determine whether the goal meets the SMART criteria.

Share OutWould anyone like to share their goal statement? Did you have a SMART goal, or are you planning on making changes?

8 Types of WasteWaitingOverproductionReworkMotionProcessingInventoryIntellectTransportation

Before we can eliminate waste, we need to be able to identify it.

The 8 types of waste:

WaitingOverproductionReworkMotionProcessingInventoryIntellectTransportation15WaitingWaiting forInformationMaterialsPeopleSupplies???

Waiting occurs whenever a project is not actively being worked on or moved forward.

Examples:

Waiting for InformationMaterials PeopleSupplies

What other examples can you think of?16OverproductionPrinting too many copies

Overproduction is exactly what it implies making too much of something! This could be quantity, or adding extra information or functionality that is not required by the customer.

Examples:

Producing reports or handouts that no one reads or needs Making extra copies just-in-case Memos or email to everyone What other examples can you think of?

17ReworkCorrecting errorsDuplicating efforts???

Anytime you do work that corrects something that has already been done, its rework.

Examples:

Correcting Data Entry ErrorsMissing or incomplete files or recordsIncorrect information during your processWhat other examples can you think of?

18MotionSearching for informationSearching for materials or supplies

A day at the office may involve unnecessary movement and motion that makes things more difficult and can put you at risk for injury.

Examples:

Having to walk to office equipment Having to walk to find people. Meetings are motion in the sense that they are work without producing, unless a decision is made or information is produced during the meeting. People search for files they cant findPhone calls to track down information,Unnecessary button clicks to access electronic documents or informationWhat other examples can you think of?

The waste of motion can also include twisting, reaching and other types of repetitive motion

19ProcessingPerforming unnecessary steps in a task Editing a document beyond what could have been published

Things to consider with waste of processing are whether or not the work is actually necessary, if it adds value to the product and if there is a better method in which to preform the work.

Examples:

Repeated manual entry of dataData that is collected, but is unused or unnecessaryCollecting a large number of signaturesExpeditingUsing several software programs to work on the same documentExcessive or unnecessary reportingWhat other examples can you think of?20InventoryEmail or other inboxes

Inventory can result from multi-tasking or otherwise un-balanced workloads. It can be found in e-mail or work order in-boxes, and to-do lists. If a person has three tasks to complete, it is guaranteed that two of them are waiting (in inventory) while they perform the third.

Examples: Excessive office supplies Files piled up on or between desks No storage space because its filled with stuff not needed Batch processing of transactions or reports Obsolete files or office equipment What other examples can you think of?

21IntellectIndividuals are not empowered

Employees are a valuable resource to any organization. If employees are not allowed to work to their full potential, the result is the waste of intellect.

Examples:

Little opportunity for professional development Limited authority and responsibility for basic tasksLittle or no opportunity for input regarding organizational decisionsInadequate business tools / training availableWhat other examples can you think of?22TransportationMoving materials or people from one location to another

This is where you have to take the product or project you are working on and move it somewhere. That act of moving does not change fit, form, or function. We are usually taking it to a coworker to drop it off on their desk be reviewed, so we can rework it later. That is a very common example of office waste.

Additional Examples: Moving product in and out of storage No signs identifying areas or departments Multiple hand-offs or approvals Bad area layout Excessive filing of documents What other examples can you think of?23Once you can identify the wastes, you can begin working to remove them5SWhy implement 5S?Better Organization Better Time ManagementBetter PerformanceBetter Long-Term Job SkillsBetter Long-Term Life SkillsA typical 5S program will focus on:having visual orderorganizationcleanlinessStandardization

The results you can expect from a 5S program are:improved profitability, efficiency ServiceSafety

The principles are quite simple, and often use common sense, but many organizations forget this until they implement 5S.25The 5 SsSortSet in OrderShineStandardizeSustain

The name 5S comes from a Japanese management principle.

SortSet in Order (Straighten)Shine (Scrub, Sweep)Standardize (Systematize)Sustain

Before you being implementing 5S, you should take a few pictures of your work area to use as Before pictures. It probably needs 5S more than you think!26A 5S ActivityParticipants will now have a chance to experience 5S through a simulation. We will model how the implementation of 5S can make their jobs easier and more efficient. They will also be able to see how much easier it is for them to identify errors. 27A Job For YouPlease look at slide 1 of your handout.

Do not start your work until you are asked to do so.

Your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

This is the first slide of the 5S simulation. Hand out the simulation slides if you havent already.

The following simulation will allow you to experience the positive impact of 5S. Please listen to instructions before beginning the task. Look at the top slide on page 1 of your handout. Your job during your assigned work shift is to cross out the numbers 1 49 IN ORDER. For example, first find the number 1 and cross it out, then the number 2, etc

28Time Remaining to Complete Job

How did it go? Were there numbers you did not need that increased the amount of clutter on the slide?

29Did you notice Did you notice any supplies (numbers) you did not need?y supplies (numbers) you did not need?

How did it go?

Did you notice any supplies (numbers) you did not need?

SortImagine a Sort has been performed. All unnecessary numbers have been red-tagged and removed from your work area. Now, look at slide 2.Your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds. Imagine you and your co-workers have taken the time to sort the supplies, materials and files in your work area. Youve properly disposed of all items that were not essential and no longer needed.

Now, look at the bottom slide on the first page of your handout. Your job once again is to cross out the numbers 1-49 in order. Your shift will last 20 seconds.


How did it go? What made it difficult?


How did it go?

Did you encounter difficulties?

Was anything easier than before?

Set in OrderNow, weve performed the Set in Order step of 5S. Look at Slide 3 of your handoutOnce again, your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

Your work group is continuing to implement 5S. Now, numbers have been set in order. Look at slide 3 on the top of the next page. Youll see that the number 1 has been placed in the lower left hand box, the number 2 is in the box above it, the number 3 is in the top-left box, and the number 4 is in the bottom-middle box. All numbers have been set in order using this system.

Your job once again is to cross out the numbers 1-49 in order. Your shift will last 20 seconds.




How did it go?



ShineNow, weve performed the Shine step of 5S. Look at Slide 4 of your handoutOnce again, your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

As your group has continued working on 5S, the numbers have been cleaned and shined, making them easier to see. Take a look at slide 4 on the top of the 2nd page.





How did it go?



StandardizeNow, weve performed the Standardize step of 5S. Look at Slide 5 of your handoutOnce again, your job: Cross out the numbers 1-49 IN ORDER. Your shift will last 20 seconds.

Your group is almost done implementing 5S! Youve communicated among each other and now you know exactly where to find things. The standardization makes things MUCH easier!

Look at slide 5 and prepare for your work shift.



How did it go? How did implementing 5S impact your work experience?

At this point weve covered 4 Ss. What is the last S?


How did it go?



SustainOur organization did not put controls into place to sustain our efforts.There is a problem with our records! Two numbers are missing on slide 6. Can you find them?

(Read Slide)43Time Remaining to Complete Job


44SustainOn slide 7 you can see how easy problems are to spot when you sustain your 5S efforts.

Now, can you find the missing numbers?(Read slide)45Moving ForwardHow can you apply what you learned during this session to your CI Project?

Can you think of a way to apply these concepts in your own lives away from your CI project?

Process Mapping

Process Mapping48

Process Step

Decision Point

Visual documentation of processes and decision pointsDetermine bottlenecksIdentity wasteProcess Mapping Joeys49Take pizza orderComplete order formRoll out doughDelivery?Prep toppingsMake pizzaBake pizzaBuild pizza boxDeliver pizzaServe pizzanoyesDo manual example with group49Pizza Making ActivityMap out how to make a pizza

Review orderPrep toppingsToss pizza doughSpread sauceSprinkle cheeseAdd toppingsSprinkle cheeseBake pizzaExtra cheese?Ring order ready bellPrep boxPut pizza in boxTo Go?Example SolutionReview orderPrep toppingsToss pizza doughSpread sauceSprinkle cheeseAdd toppingsSprinkle cheeseBake pizzaExtra cheese?Ring order ready bellPrep boxPut pizza in boxTo Go?Voice of the Customer

Voice of the CustomerWhat is a customer?

What is the difference between internal and external customers?

What is a Customer?The ultimate customer is the person that is going to receive the final process, goods, or product.

Internal customers are people who are either before or after specific steps in the process.An example of an internal customer is teacher leadership board or student council.Why Does the Customer Matter?Your customer is ultimately the person your process is geared towards. The customer can tell you what they need and want.The customer can tell you what they dont want.

Who Are Your Customers?Tell us who your internal customers are?

Who are your ultimate customers?

Can they be the same people?

Stakeholder MapStakeholder Map helps identify everyone involved in a process. Stakeholder Map exercise: fill out your own!

What Should You Be Asking?What do your customers think of the current condition in the school (is student morale a problem?). What do your students think is the reason for that?What do they want to see to fix this? What things didnt work?How Do You Get The Voice?Surveys: paper and pencil, Survey Monkey, clicker polling, what else? Interviews: Informal and formal, but need to be focused on the subject (not Christinas hair)Focus GroupsCustomer Complaints

Choosing Your MethodConsider who your customer is.

How many voices do you need?

What types of questions are you asking?

You Tell MeWho are you going to use to get Voice of the Customer for your project?What methods are you going to use to collect this info?

RandomizationWhy should we randomize?

Assignment of identifiers for randomizationHow to RandomizeSelect your sample size.

Determine an assignment method.Student numbersSeat numbers in classrooms

What else?Option 1Online: www.random.org

Option 2Randomize in Excel

Randomization ExerciseDo we want to have all the kids selected so they can participate? We can still randomize the assignments and hand out clickers that way. 67Mr. Pizza ComplaintsClicker voting Voice of the Customer collection:Pizza was cold.Pizza wasnt what I ordered.Delivery wasnt on time. Pizza too expensive.

68VOC Pop QuizWho are customers?

What kinds of questions should we be asking?

Why do we need to randomize who we are asking?What Do We Do With The VOCCustomer identification (from your stakeholder analysis) is the first step in the next Lean tool.

What your customer tells you helps guide the focus of your future state process. Save this information for the brainstorming solutions part of your project. SIPOC-RSuppliersInputsProcessOutputs CustomersRequirementsUse for common understanding of not working in a vacuum and giving perspective on where this project fits in with the big picture. Suggestion for taking SIPOC-R for the principal for review at how this process is viewed- common understanding. 71SIPOC-R FormatColumn for each of the categories

RequirementsThese are the rules or guidelines that are part of the organization:School guidelinesSchool BoardAppropriate State Laws

ProcessThis is going to be a very high level description of the steps.Needed to show the association of where the people meet the process.

SuppliersSuppliers are people who add things, either information or stuff to your process.

Share out: who on your stakeholder map is a supplier?Inputs/OutputsInputs are the things that make the process happen. They can be information or stuff (suppliers provide inputs).

Outputs are what happens in the process. Some examples might be awareness materials or documented procedures (customers use outputs). Mr. Pizza SIPOC-RWhat things need to be on the Mr. Pizza SIPOC-R?

Questions

HomeworkWhoWhatBy WhenTake Session 2 Quiz10/31/13Make revisions to scope and charter 10/31/13Email final scope and charter to mentor10/31/13Meeting with Principal11/8/13At least one in-person meeting with mentor to communicate status11/8/13GoalsAfter tonights session you can:Name the 8 Types of WasteName the 5 steps of 5SCreate a Process MapIdentify your Customers and be able to research their requirementsNext MonthPreparing to Manage ChangeSpaghetti Diagrams5 WhysPareto ChartsGenerating SolutionsSolution Selection

Help is Available!Do you know how to contact your CI mentor?

Veronica: [email protected]: [email protected]: [email protected]

Stakeholder DiagnosticKey StakeholderRole in OrganizationPower/ Influence Category (H, M, L)Impact of Project on Stakeholder (H, M, L)Current/Desired SupportReasons for Resistance or SupportStrongly OpposedOpposedNeutralSupportiveStrongly Supportive19th grade studentsStudentsLHX2PrincipalLeaderHMX34567891011121314151617181920212223

&C Breakthrough Management Group International. All rights reserved. No portion may be copied, rewritten, reproduced, or published BMGI. You may freely modify, distribute and/or reproduce this only if BMGI's logo is not altered or removed.

SIPOCSIPOCProcess:Created By:Updated:Process Objectives:

SIPOCSIPOCProcess:Created By:KathrynMr. Pizza prep and delivery processUpdated:Process Objectives:To take customer orders through delivery of pizzaPizza CustomersCustomer InfoTake OrderOrderOrder TakerCooked to the proper temperatureOrder TakerPizza OrderAssemble PizzaAssembled PizzaAssemblymanDelivery person driving safelyAssemblymanDoughBake PizzaBaked PizzaBakerBakerToppingsPackage PizzaDelivered PizzaDelivery PersonDelivery PersonSauceDelivery PizzaCheckPizza CustomerPizza Boxes

The following schools had at least one person from their team score 100% on their quiz!

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Transcript of The following schools had at least one person from their team score 100% on their quiz!