The flexibility and knowledge suggestions, which reflects ... Office.pdf · At a glance Challenge...
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At a glance Country: United Kingdom Industry: Public Sector Founded: 1916 Website: gov.uk/government/organisations/ cabinet-office Challenge The UK Cabinet Office wanted to explore the ability to alert the public quickly in case of emergency, so it commissioned an independent overview and assessment of the technology, including changes since a small-scale mobile alerting trial in 2014. Solution A research-based approach was used to analyse the mobile alerting landscape in the UK, and internationally, to determine technical options, UK readiness and business considerations. Insight was gained from the review of historic trials, UK mobile provider capabilities, international alerting capabilities, and industry alerting expertise within the Fujitsu Discovery team. Benefit ■ The report was used to inform the responsible Minister of the readiness for mobile alerting in the UK ■ Collaborative and flexible engagement approach that provided the Cabinet Office with a report which maximised the expertise of both Fujitsu and the Cabinet Office ■ Insight Report delivered rapidly within three months to meet tight deadlines ■ Insight Report provides foundation for creating actual mobile alerting platform The UK Cabinet Office wanted an overview of mobile alerting technologies to notify citizens of serious threats. Fujitsu produced an Insight Report assessing the technology involved. Dr Nigel P Brown Lead for Resilient ICT Strategy Civil Contingencies Secretariat “ The flexibility and knowledge of the Fujitsu team was second-to-none – they were always happy to take on board new considerations and suggestions, which reflects the collaborative nature of the project. ” CUSTOMER CASE STUDY
Transcript of The flexibility and knowledge suggestions, which reflects ... Office.pdf · At a glance Challenge...
At a glance Country: United Kingdom Industry: Public SectorFounded: 1916Website: gov.uk/government/organisations/ cabinet-office
ChallengeTheUKCabinetOfficewantedtoexploretheabilitytoalertthepublicquicklyincase of emergency, so it commissioned an independentoverviewandassessmentof the technology, including changes since a small-scale mobile alerting trial in 2014.
SolutionAresearch-basedapproachwasusedtoanalysethemobilealertinglandscapeintheUK,andinternationally,todeterminetechnicaloptions,UK readiness and business considerations. Insight wasgainedfromthereviewofhistorictrials,UKmobileprovidercapabilities,internationalalertingcapabilities,andindustryalertingexpertisewithinthe Fujitsu Discovery team.
Benefit■ Thereportwasusedtoinformtheresponsible
Minister of the readiness for mobile alerting in the UK
■ CollaborativeandflexibleengagementapproachthatprovidedtheCabinetOfficewithareportwhichmaximisedtheexpertiseofbothFujitsuandtheCabinetOffice
■ InsightReportdeliveredrapidlywithinthreemonths to meet tight deadlines
■ InsightReportprovidesfoundationforcreatingactualmobilealertingplatform
TheUKCabinetOfficewantedanoverviewofmobilealertingtechnologiestonotifycitizensofseriousthreats.FujitsuproducedanInsightReportassessingthetechnologyinvolved.
Dr Nigel P Brown Lead for Resilient ICT Strategy Civil Contingencies Secretariat
“ TheflexibilityandknowledgeoftheFujitsuteamwassecond-to-none–theywerealwayshappytotakeonboardnewconsiderationsandsuggestions,whichreflectsthe collaborative nature of theproject.”
CUSTOMER CASE STUDY
Partnering with a mobile alerting expertCommunicatingquicklytocitizensatriskduringfastmovingthreats (e.g.severeweather,hazardoussubstances,significantfiresandterrorism)isimportanttotheUKGovernment.
Thepublicareincreasinglyonthemovewithasignificantnumberowningmobilehandsetssomobiletechnologyshouldbeconsideredwhenstrivingforimprovementstopublicemergencyalertingsystems.However,thereissomedebateaboutthemosteffectivemethodsofdoingso.Variousgovernmentsaroundtheworldemployeither location-basedSMSorCellBroadcasttechnologytonotifycitizens. IntheUK,theCivilContingenciesSecretariat(CCS)wantedtoinform theCabinetOfficewhichmethodsmightbestsuititsneeds.
Thisledtoaninitialfeasibilitytrialin2014toascertainwhetheritwasworthinvestingintherequiredinfrastructure.Thissubjectwasrevivedin2018followinganumberofmajorincidentsandextremeweatherevents.TheCabinetOfficewantedtointroduceanindependentthirdpartytoundertaketheresearchandprovideanexpertanddetailed viewoftoday’slandscape.
“WearealwayslookingforinsightfromexpertssothatwhenwebriefMinisterswehaveanindependentapproachtogivetheresearchcredibility,”explainsDrNigelPBrown,LeadforResilientICTStrategy, CivilContingenciesSecretariat.“WeputoutatenderforapartnerthatcouldthoroughlyexploreUKandglobalplatformsandFujitsucame backwiththecorrectresponsesanddepthofexpertiserequired.”
TheCabinetOfficewasimpressedbyFujitsu’sunderstandingofthetechnology,itsappreciationoftheimpactof5Gnetworksandtheamountofresourcesitcouldcommitwithinaverytighttimeframe.Fujitsuoutshonetheotherparticipantswithitsexperience,whichcamelargelyfromrunningthefloodwarningsystemforEnglandandWalesandaprevioustrialFujitsutookpartintonotifyresidentsaboutchemicalfires.
“TheotherapplicantshadnowherenearthelevelofexperiencethatFujitsudemonstrated,”addsDrBrown.“Fujitsualsodisplayedaninnateunderstandingofthetrajectoryofthetechnologyinvolvedthatwouldhelpfutureproofourthinking.”
Detailed research enables clear insightFujitsubeganwithaworkshopfortheCabinetOfficethathelpeddefinethescope,boundariesandobjectives.Italsoreviewedandsummarisedthepreviousmobilealertingtrialfromatechnologyperspectivetoensurekeylearningsweretakenonboard.
Fujitsuthenexploredhowothercountries,includingtheUS,Netherlands,AustraliaandNewZealand,areimplementingalertingsystems.Finally, itassessedtheleadingUKmobileoperators–EE,Vodafone,Threeand O2 – and their ability to deliver both Cell Broadcast and location-based SMSalerts.AllthisresearchwasrelayedbacktotheCabinetOfficeinweeklycallsandfedintotheproductionofanInsightReport.
“Itwasaverycollegiateapproachthathelpedusclarifywhatwewantedtodeliverandhowbesttodoso,”continuesDrBrown.“Thefirstreportfocusedonthetechnicaloptions.Havingcompletedthat,Fujitsucamebackandsaidtherewasstillmoneyavailable,sowecontinuedtolook atcommercialconsiderations.That’sgreatvalueformoney.”
Fujitsucompletedtheinitialphaseofresearchinjustthreemonths,ensuringtheCabinetOfficeCCSwouldquicklyhaveareporttoinform itsthinking.ThisInsightReportnowprovidesthefoundationtocreate anddeliveranewalertingsystem.
A flexible and collaborative approach TheCabinetOfficewashugelyimpressedbythespeedwithwhichthereportwasdelivered,itsdetailandtheaffordablecost.Moreover,theformatofthefinishedreportwasdesignedtocatertoawiderangeofdifferentaudienceswithdifferentrequirements.
“Theflexibility,capabilityandagilityoftheFujitsuteamwassecond-to-none–theywerealwayshappytotakeonboardnewconsiderationsandsuggestions,whichreflectsthecollaborativenatureoftheproject,”remarksDrBrown.“Importantly,whenitcametothefinalpresentationofthefullreport,Fujitsudelivereditinsuchawaythatitcouldbeunderstoodbymanydifferentaudiences,whichwasincrediblyuseful.”
Collaborationhasproventobevitaltothesuccessoftheprocess:Fujitsu’stechnicalexpertisewassupportedbytheCabinetOffice’slegislativeinsight.Thein-houseteamwaswell-placedtoidentifybarrierswhileFujitsuthenproducedsolutions.Furthermore,whenitcametotalkingtotherightpeopleinmobileoperatorsorothergovernments,theCabinetOfficewasabletohelpestablishcontact.
“WehelpedFujitsureachtherightpeopleintherightplacesandthatinturnhelpedFujitsustepupanddeliveracomprehensivereport.Itwasajointeffortfromthebeginning,”concludesDrBrown.“Thenextstepistoidentifythetypesofrisksandthreatsweneedtoflag.Thisreporthashelpedinformthosecriticaldecisions.”
CustomerTheCivilContingenciesSecretariat(CCS)wasformedin2001andisresponsibleforemergencyplanningamongstotherroles.Itsremit istoensuretheUK’sresilienceagainstdisruptionandpotential threatsbywarningaboutactualandimpendingmajorincidents. Itaimstoincreasethecapabilitytorespondtoandrecoverfromcivilemergenciesandprovidesadviceonpreparingforacrisis.
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