The facilitator's Toolkit - Get results and build a team
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Transcript of The facilitator's Toolkit - Get results and build a team
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The Facilitator’s toolkitGet results and build a team
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Ice breaker
I live in this city (center = yes)
I am technical person (center = yes)
I have kids (center = no kids)
I know a lot about facilitation (center = yes)
It’s my first agile event (center = yes)
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Who am I?
• Agile and Lean coach since 2008• Publishing, Telcos, Industrial Property, Banking...
• Passionate about behaviors and team dynamics
• Quote of the day: “We cannot solve our problems with the same thinking we
used when we created them.”
• Transformational coach (International Coaching Federation)
Cedric will co-facilitate the session with me. Thanks Cedric!!!
Twitter: @mahe_sylvain
LinkedIn: https://sg.linkedin.com/pub/sylvain-mahe/2/275/8b0
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Context
Individuals and interactions over processes and tools
Agile promotes collaboration, face to face communication, shared vision, make problems visible, alignment…
It’s also true with Lean Startup, Design Thinking...
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So you decide to put people together.You’re lucky, Agile offers a lot of opportunities…
Vision workshops
Sprint Planning Meetings
Inception
Daily Stand Up Meetings
Trainings
Sprint Reviews
Retrospectives
Brainstorming sessions
Workshops
...
What happens?
Typical challenges for change agents and agile teams : lack of engagement, lack of buy-in and ownership, poor outcome, unclear
goals, some individuals dominate...
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Facilitation is key
Facilitation is keyTransition from meeting to workshop
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What is facilitation? - Definition
Facilitation is a process, a role - the facilitator- and set of toolsto be able to work with and manage groups to achieve outcomes.
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Benefits
• Engage and empower participants
• Align people
• Achieve tangible outcome faster
• Build a team
• Have fun!
Facilitation techniques can be used in a variety of contextsIdeation/brainstorming, vision, alignment, requirements gathering,
planning, retrospectives, team building...
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Designing a session experience
Universal model
• Opening/setting the stage (check-in +
icebreaker) - capture mood and allow
participants to clear their minds
• Align - align all participants
• Exploration (brainstorming, divergence)
• Decision/Prioritization (convergence)
• Closing (crystallization + check-out + get
feedback) - summarize decisions/learnings
The facilitator picks activities that serve the goal.
Participants should ideally receive a report within
48 hours detailing decisions, actions and the
product of the workshop.
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Time to experiment !
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The facilitator - Attitude
Role
• Designs the workshop in order to achieve the
goals (structure, people)
• Keeps the groups focused and on track
(timeboxing…)
• Catalyst
• The role evolves as the group matures
Positioning
• A diplomat, a referee, a guide, a mediator
• Attentive to feelings and levels of energy
• Neutral
• Not responsible for the content
• Independent of workshop outcome
• Trusts that group can make good decisions
• Readjusts format in real time if necessary
• Does not force decisions and agreements
Is not
A trainer, a consultant, a coach
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The facilitator - Skillset
• Enjoys working with and helping people
• Analysis skills
• Is a good observer
• Practices active listening
• Asks powerful questions
• Leadership
• Warmth
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Tips
• Experiment new formats
• If an activity does not work, try
something else
• Consider co-facilitation
• Flexibility in format, but clearly
defined objectives
• Use visuals, record visually
• Improve your listening & questioning
skills
• Learn about models
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Going further - Explore models
Development
• Spiral dynamics
Communication
• Non Violent Communication, Toltec
agreements, Transactional analysis
Team dynamics
• Tuckman model
Personalities
• Process Communication, MBTI, 16PF
Change
• Kubler-ross
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Dealing with dysfunctional behavior
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Going further - Graphic Facilitation
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Going further - Graphic Facilitation
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Going further - Whole experience
Source: http://www.wheretofromhere.asia/
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Further reading
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