The experiential hospitality puzzle
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Osvaldo Torres Cruz Experiential Hospitality Consultancy www.hotelguestexperience.com [email protected]
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Transcript of The experiential hospitality puzzle
Osvaldo Torres CruzExperiential Hospitality [email protected]
1- The way the guests will feel if all their longings and desires are known and conceded
2- The way the guests will feel if we give them our full attention.
3- The way the guests will feel if we treat the guests like kings and queens by taking care of all their possible needs.
4- The way the guests will feel if we treat them with a genuine smile .
5- The way the guests will feel if they notice we are always approachable and willing to interact whith them.
Osvaldo Torres CruzExperiential Hospitality Consultancywww.hotelguestexperience.com
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FEEL
Osvaldo Torres CruzExperiential Hospitality Consultancywww.hotelguestexperience.com
