The essential elements in managing lone worker risk” working presentation.pdf · Going beyond...

Jonathan Lancaster – Guardian24

Colum Jordan– StaySafe Systems

….. “The essential elements in managing lone worker risk”

Presentation to: NISG

Going beyond Lone working. Working safe working smart...

Agenda…

� The world we live in

� The challenges

� Lone and Mobile working trends and observations

� Lone working today…

� The essential elements to managing lone worker risk

� Results from this approach

� Questions



� Compare your life today with 10 years ago...

� Simpler? Or,

� More complex

�Now think of work stress levels and ‘difficulty’

� Is your working life more or less stressful?

2 Questions



Thoughts

� We each reflect our society...

� If life is more difficult and stressful for us,

do we expect external risks to reduce or increase?

� Do we need to pay more or less attention to safety at work?

� Is this becoming more or less critical as we look to cover Duty of Care and to

provide practical support for staff who travel and meet others?

�Finally, Is it harder or easier to remember and achieve everything we need to?



Lone Worker News and Facts



What is really meant by lone working…

The HSE defines a Lone Worker as

“those who work by themselves

without close or direct

supervision”



Who is at risk?

Do any of these

categories apply to

your staff or

volunteers?

� Providing a service

� travelling out and about

� working with vulnerable people

� working with cash or drugs

� enforcement and inspection roles

� working early or late into the evening

� High level of interaction with the general public



Key business drivers

� Financial – The cost to the business for failing to be proactive

� Moral – increased absenteeism and work related stress

� Legal – HASAW 1974, MHSAWR 1999, RIDDOR, Corporate Killing…

� Standards – BS8484?



Key business drivers

� Increased feelings of vulnerability – perception of risk

� Risk of verbal abuse, physical violence, assault – lack of reporting

� Isolation, injury

� Inadequate check in/ out procedures – human error

� Increased pressure on staff/ management



What can we do about it…

How do we

manage our lone

worker risk?

� Identify personal safety issues

� Risk assessment

� Identify control measures – buddy system, devices…

� Develop a policy and procedures and safer working guidelines

� Training and information

� Review, monitor, report and evaluate



Device Response

Management

Training



Device



Response

Accredited ARC

• Accredited BS5979

• Highly trained controllers

• Experts in LW incident handling



Management

� Everything for the day to day management of the service

� Map recordings against incident reporting procedures

� Instant and secure access

� Location services – LBS and GPS

� Flexible security and access rites

� Management information & intelligence

� Audit trails

Presentation to: BFH


Training

� Training to reflect situations your staff face

� Management/ Train-the-Trainer approach – Proactive use

� Specialist Bespoke Training – Supporting LW policy, work ethos

“ Lone workers need to be sufficiently “ Lone workers need to be sufficiently “ Lone workers need to be sufficiently “ Lone workers need to be sufficiently experienced and to understand the experienced and to understand the experienced and to understand the experienced and to understand the risks and precautions fully”risks and precautions fully”risks and precautions fully”risks and precautions fully”



Results from this approach…

Increased

� Return on Investment

� Safety Awareness

� Reporting of incidents

� Dynamic risk assessing

� Productivity

� Well Being

� Feeling valued

� Morale

� Loyalty

Reduced

� Stress

� Feelings of vulnerability

� Staff turnover

� Recruitment costs

� Bad publicity

� Pressure on staff/

management



Summary checklist…How do we

manage our lone

worker risk?� Risk assessment

� Needs analysis

� Identify control measures – training, devices, response…

� Develop a policy and procedures

� Communication, raising awareness

� Review and monitor



Where to find more help and advice

� Guardian24 – www.guardian24.co.uk Tel: 02890 466 460

� Stay Safe Systems - http://www.staysafesystems.co.uk Tel: 02891 273 773

� Home Office – www.homeoffice.gov.uk

� British Crime Survey – www.homeoffice.co.uk

� The Health and Safety Executive – www.hse.gov.uk

� The Information Commissioner’s Office – www.ico.gov.uk

The essential elements in managing lone worker risk” working presentation.pdf · Going beyond...

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