The Effectiveness of the New Hire Process

By Reid Johnson, Roger Prewett, and Dwayne Dyer

The Effectiveness of The New Hire Process

• What is the New Hire Process• Why did we decide to use this tool• Statistical Results • How is it relevant to our work• Why is it important

The Effectiveness of the New Hire Process• What is the New Hire Process

– A 34 question survey developed by Reid, Roger, and Dwayne

– Five core areas that focus on new hire experience, organization, orientation, performance, and training

• Study was broken down into two Organizations: Organization A & B– Two organizations used instead of one to

determine if the results are applicable in any organization as opposed to one

The Effectiveness of the New Hire Process

• Why did we decide to use this tool– This survey was designed to provide statistical feedback in

understanding the new hire experience

• We wanted to use this HR tool to enhance the return on human capital

• Improve retention and the process of hiring new employees

• Ensure we stay focused on the goal and minimize questions that are a non-factor or obsolete

The Effectiveness of the New Hire Process• Survey Questions• Orientation1. I have been well received into the company2. I was made to feel like I was part of the team3. I thought orientation provided useful information.4. I believe orientation provided a strong impression of the company5. I was provided all paperwork necessary for employment.6. I feel that the instructions for completing employment documents were clearly explained.7. I believe the company was professional during the orientation process8. I feel that the company was courteous during the orientation process9. I understand the company policies as they were presented to me.10. I understand the benefit packages available to me.11. Overall, I am satisfied with my orientation experience.• Training12. I believe the training I received was relevant to my job.13. I believe the training program was appropriate in length.14. I believe the training instructor was knowledgeable of topics covered.15. I feel the training instructor explained operation processes clearly.16. I feel as comfortable as possible moving into my new position upon completing training.17. I believe the training program provided a sufficient understanding of what was expected of

me18. Overall, I am satisfied with my training experience.

The Effectiveness of the New Hire Process• Survey Questions - continued• Performance19. I believe my job duties have been clearly defined.20. I believe my job duties are appropriate.21. I consistently receive feedback on my performance.22. I feel that I have the necessary tools (i.e. computer, phone, etc.) to complete my job.23. I feel that my peers are willing to provide help when I need it.24. I understand how my actions impact the organization.25. Overall, I am satisfied with job.• Organization26. I believe the organization is well managed.27. I believe my manager is interested my career development.28. I believe my manager understands the problems I face in my job.29. I know what my manager expects from me.30. I have received feedback from my manager regarding my performance.31. Overall, I am satisfied with my manager.• Overall New Hire Experience32. I am proud to work for this company.33. I would recommend employment with my company to my friends.34. Overall, I am satisfied with my new hire experience.

The Effectiveness of the New Hire Process

• Survey results: Invalid TestIndustry A Results

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Industry B Results

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Rating Result1 462 193 464 615 2166 54

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1 02 123 424 1615 4796 325

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The Effectiveness of the New Hire Process

• Results Synopsis– High degree of sampling error– Insensitive– Unreliable

• Results were impacted by time constraints and insufficient sample size (Survey A)

The Effectiveness of The New Hire Process• How is this survey relevant– It revealed statistical data that showed the

new hire process is invalid– The results dictate the questions should be

reassessed and more time should be provided to gather the responses needed.

• Making the adjustments should:-Provide a sound product to measure a new

hire process -Provide a basic foundation for improvement

The Effectiveness of The New Hire Process• Why is it important– It’s an investment • Companies invest on their future

through their employees

• Bringing in the right employees guarantees organizational success

The Effectiveness of The New Hire Process

• Summary:• What is the New Hire Process: Tool that we developed to help

our organizations to attract and retain the workforce they need to perform in this

competitive environment • Why did we decide to use this tool: To get specific results

• Statistical Results: Results showed test invalid

• How is it relevant to our work : Provides foundation for improvement

• Why is it important: Company success

The Effectiveness of The New Hire Process

•Questions?