The Digital Innovation Opportunity for BPO
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Transcript of The Digital Innovation Opportunity for BPO
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The Digital Innovation Opportunity
Gregory North
President, Globe North LLC
Charting the course to excellence
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Our world seems ever more complex
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Our mission is to make it simpler
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Business process made better
• RPA
• IoT
• OCR
• Data mapping & monitoring
• Digital signing
• ETF
• Recon
• Analytics
• Blockchain
• Lean design
• Digital innovation toolkit and Lean process design hold keys to making processes simpler, faster, less expensive and higher in value to customers.
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Digital Innovation is not new
• “System 360 solves today’s problems and tomorrow’s problems, too…It cuts today’s costs…and it will also cut tomorrow’s. There’s never been a system like it.”– From IBM System/360 advertisement, 1964
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But rate of change is accelerating and impact on daily life is now transformational
• We have come to expect transactions to be as simple as clicking on an app.
• We now expect that level in world of work.
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The revolution is already in progress
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Transforming end to end
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Digital transformation as disruptor
• Is that a light at the end of the tunnel, or a train coming?
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Not ready for digital prime time
• 87% of CEO’s in MITS study believe digital will disrupt their industry
• 44% feel they are ready
Source:
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Opportunity is extraordinary
• Globally, RPA market will grow to $5 billion by 2020 from just $183 million in 2013
• BPO providers are pre-positioned to take advantage of this growth.
Source:
Transparency Market Research IT Robotic Automation Market study
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Collaboration is a survival skill
Buyers
PartnersProviders
• No one company has all assets required to capitalize on the digital opportunity
• Openness to new ideas & to partners who can deliver them, will be key
• Commercial relationships should incent all parties to innovate end-end-end.
• Winners in this new game will be great at planning & innovating together
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The wrong question
• What will digital innovation mean to BPO businesses?
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The right question
• How is BPO leveraging digital innovation to transform business?