The Criticality of the "Ops" in DevOps; Speed Hurts if Reliability Is Missing

The Criticality of the “Ops” in DevOps; Speed Hurts if Reliability Is Missing

Marivi Stuchinsky

DOT06S #CAWorld

Molina Healthcare, Inc.Vice President Enterprise Infrastructure Services

DevOps

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Abstract

CA Performance Management is a big data collection, warehousing and

analytics solution that helps communications service providers (CSPs)

maximize return on their network infrastructure investments and lower

the cost of network operations. It monitors, stores, analyzes and

displays massive amounts of performance information for assuring

quality across service providers’ complex, multi-technology, multi-

vendor network infrastructure. Designed for high scalability at low cost,

the solution enables proactive capacity planning and problem-solving

through flexible dashboards and reports that unify all aspects of

monitoring and help optimize operations through an extensible, open

architecture.

MariviStuchinsky

Molina Healthcare

Vice President of IT

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Agenda

MOLINA HEALTHCARE BACKGROUND

IT TRANSFORMATION ROADMAP

Q & A

HOW WE GOT THERE

GAPS ON PEOPLE, PROCESSES AND TOOLS

DEVOPS LIFE CYCLE

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Molina Healthcare

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Molina Healthcare, Inc. (MHI)

Our mission is to provide quality health services to financially vulnerable families and individuals covered by government programs.

Founded in 1980 by Dr. C. David Molina, the company started with one clinic in Wilmington, CA. Now headquartered in Long Beach, CA and ranked 393 in the Fortune 500.

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Silo Capabilities• Diverse technology for

each Molina businessMonitoring, Integration & Automation− Many point products− MS SCOM− What’s Up Gold− Vmware vCOPs− HP Insight Manager

Ph

ase

Att

rib

ute

s

Business Integrated• Shared business goals• Manage according to

business priorities• Increased business agility• End to End Business

Services Monitoring, Integration & Automation− Closed-loop automation

to optimize and control− Cross platform release

automation− Continuous automated

testing

Business OutcomeOriented

Integrated Technology• Healthcare reform 2014• Silo’d technical teamsMonitoring, Integration & Automation− Aggregation of all

enterprise level monitoring− CA Service Operations

Insight , CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management6

IT Service Focus• Infrastructure as a Service

(IAAS / PAAS)- Server, network, storage, platforms, database

• Molina business model (M3C)

Monitoring, Integration & Automation− CA Service Operations

Insight: service view and customer impact analysis

Business Focus• Manage according to IT

financial priorities• Enhanced customer and

stakeholder visibility • End-to-End IT Services- Application & infrastructureMonitoring, Integration & Automation − SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT Financial Management− Software Version Control

Business ServiceOriented

DevOps (Enabler)

Silo EventOriented

Enterprise Event Management

Oriented

IT ServiceOriented

IT Transformation RoadmapContinuously Improving Integration, Instrumentation, Collaboration and Velocity of Change

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Silo EventOriented

Ph

ase

Att

rib

ute

s



Services (BizOps)Monitoring, Integration & Automation− Closed-loop automation to

optimize & control− Cross platform release


testing



Oriented

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IT ServiceOriented



stakeholder visibility • End-to-End IT Services- Application & InfrastructureMonitoring, Integration & Automation w/CA SOI− SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT financial management− Software version control


Leveraging DevOps as part of our transformation


DevOps (Enabler)



Insight , CA Spectrum, CA eHealth, CA NetQoS suite, CA Application Performance Management

IT Service Focus• Infrastructure As A

Service (IAAS / PAAS)- Server, Network, Storage, Platforms, Database




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each Molina businessMonitoring, Integration & Automation− Many point products− SCOM− What’s UP− vCOPs− HP Insight Manager

Ph

ase

Att

rib

ute

s




to optimize & control− Cross platform release


testing


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Monitoring, Integration & Automation− SOI customer impact

analysis− CA SOI (Services view)



stakeholder visibility • End to End IT Services- Application & InfrastructureMonitoring, Integration & Automation − SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT Financial Mgmt− Software Version Control


DevOps (Enabler)

Silo EventOriented

IT ServiceOriented

IT Transformation RoadmapContinuously improving integration, instrumentation, collaboration & velocity of change


Oriented




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CA Service Operations Insight

How We Got ThereEnterprise Event Management Oriented

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CA eHealth

CA Spectrum®

CA Network Flow AnalysisCA Application Delivery AnalysisCA Unified Communications Monitor

CA ApplicationPerformanceManagement

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Ph

ase

Att

rib

ute

s






testing


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stakeholder visibility • End-to-End IT Services- Application & InfrastructureMonitoring, Integration & Automation − SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT Financial Management− Software Version Control


DevOps (Enabler)

Silo EventOriented



Oriented

IT ServiceOriented




IT Service Focus• Infrastructure as a Service

(IAAS / PAAS)- Server, Network, Storage, Platforms, Database




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How We Got ThereBusiness Service Oriented

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each Molina businessMonitoring, Integration & Automation− Many point products− SCOM− What’s UP− vCOPs− HP Insight Manager

Ph

ase

Att

rib

ute

s






testing


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Silo EventOriented

IT ServiceOriented



enterprise level monitoring− Service Operations Insight

(SOI) & Spectrum− CA eHealth, NetQoS− Application Performance

Monitoring (APM Wily)


OrientedBusiness Focus• Manage according to IT


stakeholder visibility • End-to-End IT Services- Application & InfrastructureMonitoring, Integration & Automation − SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT financial management− Software version control


DevOps (Enabler)

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Engaging End-to-End Teams Across Our Business Model

Model created to represent Molina business– Roughly based Medicaid

Information Technology Architecture (MITA)

Creating service teams that bridge IT and business silos

Fostering cross functional teamwork, collaboration and accountability IAAS & PAAS

Teams(ITOps)

Development & Operation

Teams(DevOps)

End to EndBusiness

Teams(BizOps)

Molina Medicaid, Medicare and Commercial Model (M3C)

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each Molina businessMonitoring, Integration & Automation- Many point products− MS SCOM− What’s Up Gold− Vmware vCOPs− HP Insight Manager

Silo EventOriented

Ph

ase

Att

rib

ute

s



Services (BizOps)Monitoring, Integration & Automation− Closed-loop automation



testing


Integrated Technology• Healthcare reform 2014• Silo’d technical teams

Monitoring, Integration & Automation− Aggregation of all

enterprise level monitoring− Service Operations Insight

(SOI) & Spectrum− CA eHealth, NetQoS− Application Performance

Monitoring (APM Wily)


Oriented

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IT ServiceOriented



stakeholder visibility • End-to-End IT Services- Application & InfrastructureMonitoring, Integration & Automation w/CA SOI− SLA/OLA reporting− Configuration (CMDB)− Service Catalog− IT financial management− Software version control


DevOps (Enabler)


We are here

Transformation Results IT culture change: business focused Reactive to proactive operations Actively right-size capacity On-time delivery of new services 62% fewer alarms 71% less tickets 77% faster MTTR 37% more problems solved by Level 1 Operations Reduced 1,700 alarms/week to 300/week

GA

PS

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Gaps on People, Processes and Tools

People• Opportunity to improve shared accountability

− Still some “Blame Game”• Improve cross functional team collaboration• Improve skills in technical breadth (Dev & Ops)• Improve IT business understanding

Processes• Improve metrics to measure:

− Velocity of change and release− Success rate of change and release

• Improve application telemetry data training• Improve knowledge of end to end service• Improve code deployment processes

− Diversity of approaches across systems− Release Management

Tools• Cost-effective production like environment• Automated release• Automated testing • Enterprise scale application telemetry benchmarking

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DevOps Definition

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DevOps Overview

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DevOps System Life Cycle planned for Molina

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For More Information

To learn more about DevOps, please visit:

http://bit.ly/1wbjjqX

Insert appropriate screenshot and text overlayfrom following “More Info Graphics” slide here;

ensure it links to correct pageDevOps





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For Informational Purposes Only

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The Criticality of the "Ops" in DevOps; Speed Hurts if Reliability Is Missing

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Transcript of The Criticality of the "Ops" in DevOps; Speed Hurts if Reliability Is Missing