The core of emotional intelligence
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The core elements of Emotional Intelligence (EI) Richard Riche one clear message one clear message .co.za
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Transcript of The core of emotional intelligence
The core elements of Emotional Intelligence (EI)
Richard Richeoneclearmessageoneclearmessage.co.za
Difficult vs. engaged customer
What can we learn?
The lion and the lion tamer
Emotionally wired
Key components of EI
Self-awareness
% self aware?
36%
Emotional literacy
Self-management
Social awareness
Micro expressions
Relationship management
Action
Intent
Intent vs action
1 oneclearmessageoneclearmessage.co.za
