The consumer

CO'Brien Chanel College

http://www.consumerconnect.ie/eng/Learning_Zone/Quizzes/Clever_Consumer/


Is anybody who buys G & S for his/her own use and not to sell again

I don’t buy impulsively!

I compare prices!

I ask for advice!

I know my Consumer Rights!


Questions you should answer before you head to the shops!!

Do I need it?

Can I afford it? Is it value for money?

Have I shopped around?

Will I receive proof of purchase?

http://www.shopsmartgame.ie/


She only cost a euro dad and she is going to

have puppies!

Nooooooo!!


Spending money on something which appears to save you money but in the long run costs you more

money


Brand Awareness


Brands cont’d…

A brand is a name given to a product to distinguish it from other products.

Advantages:1. Recognition

2. Reputation

3. Associated products

4. Sponsorship


An agreement between the seller and the

consumer which promises that in return for

payment by the consumer, the seller will provide

services or goods.


ReceiptsIt is a written proof of payment for G & S

Date

Name of Shop

Time

Receipt No.

Amount due

Cash back


• Unsafe or Low Quality Goods

• Overcharging and incorrect weights

• Misleading Advertisements

• Slick sales method


1. Merchantable Quality

2. Fit for purpose intended

3. Match their description

4. Sample goods sold should match samples shown

Goods must be of:


1.Merchantable Quality

Goods should be of reasonable quality taking into account:

1. what they are supposed to do

2. Price you paid

3. How long they should last

My Sony TV which I paid €499 gave up after three weeks!!


2. Fit for purpose intended

Goods should fulfil a specific purpose

Why isn’t this glue working???

http://schools-demo.clipart.com/search/close-up?oid=3795294&q=broken&s=1&a=a&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1

http://schools-demo.clipart.com/search/close-up?oid=900828&q=glue&s=1&a=a&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1


3. Match their description

If seller describes the goods in a certain way they should match that description

4 Star Hotel located 500m

from the beach

10 Km

They lied…its

10Km…

http://schools-demo.clipart.com/search/close-up?oid=3842964&q=hotel&s=31&a=a&cid=&fic=0&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1

http://schools-demo.clipart.com/search/close-up?oid=3946608&q=hotel&s=1&a=a&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1

http://schools-demo.clipart.com/search/close-up?oid=3962189&q=beach&s=31&a=a&cid=&fic=0&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1


4. Sample goods sold should match samples shown

If you buy a good or service based on the sample shown it should be the same

CarlsbergThis isn’t the t-

shirt I ordered!!

I Liverpool

http://schools-demo.clipart.com/search/close-up?oid=3872763&q=jersey&s=1&a=a&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1


Also under the Sale of Goods & Supply of Services Act 1980….

The person selling the goods has a licence/ a legal right to do so.

Licenced Business

Unlicensed Business

http://schools-demo.clipart.com/search/close-up?oid=3780217&q=illegal&s=31&a=a&cid=&fic=0&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1


Also under the Sale of Goods & Supply of Services Act 1980….

If a service is being provided, the person must be qualified to carry out the service

Yes! I am a

qualified

plumber!

http://schools-demo.clipart.com/search/close-up?oid=3938134&q=plumber&s=1&a=a&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1


Under the Sale of Goods & Supply of Services Act 1980….

What am I entitled to?

Refund

ReplacementRepair

http://schools-demo.clipart.com/search/close-up?oid=485877&q=replace&s=1&a=a&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1

http://schools-demo.clipart.com/search/close-up?oid=3959317&q=repair&s=31&a=a&cid=&fic=0&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1


Under the Sale of Goods & Supply of Services Act 1980….

What am I entitled to?

A Credit Note: Document which allows the customer to purchase an item in the shop to the same value as the returned item

Credit Note to the value of

€20

http://schools-demo.clipart.com/search/close-up?oid=3762881&q=money&s=91&a=a&cid=&fic=0&k_mode=all&k_exc=&q_jpeg=1&q_gif=1&q_color=1&q_bw=1&q_eps=1&q_wmf=1&q_psd=1&q_png=1&date=&isadv=1


No Exchange on Goods

No Refund Given

We only give credit

notes

In the event of a fault contact

the Manufacturer

No Return on Goods Purchased during Sale


Consumer Information Act 1978 Quiz

Forbids suppliers giving any misleading info about:

• Goods • Services• Price• Quality


Labelling

Name

Nutritional Facts

Quantity

Ingredients

Best before date/ Use by date

Storage Conditions


SymbolsSymbols of quality

It tells the buyer that the good is of good quality


Bar Codes• Series of lines on goods

that allow computers to identify products

• Scanned at check outs

• Less mistakes

• Records stock


It is illegal to give misleading info to the public


Labelling a product or a service at a certain price but when customer goes to pay for it, it is more expensive

Cheap flights to London Heathrow only €9.99

return no extra charges


It is illegal to make a false claim about a good/servicePetrol station open 24 hours


€ 30

Goods sold must be on sale at a higher price for 28 days consecutively in previous 3 months before price can be lowered


Is a written promise that the manufacturer/ retailer will repair or replace an item within a stated period of time after the purchase date


It enables a consumer to decide what is the best value. Food labels must show the price per kilo/litre rather than

overall price. Consumers can compare prices the best prices per

kilo/litre rather than total price by using the formula

Price ______ Quantity


350 grams @ €0.95700 grams @ €1.95

Calculate which size is the best value for money

1.95 .95

_______ = .00278c per gram _______ = .00271c per gram

700 350


Which of the following is better value for money:

1. 200 tea bags for €1.50 or 80 tea bags for €0.56c.

2. 800g sliced pan for €0.64 cents or 300g sliced pan for €0.27c.

3. Box of 10 computer discs for €12 or 2 discs for €3

4. 100 ml of washing up liquid for €0.20c or 280ml for €0.70c


On Monday the 12th of December 2011. You purchased a Wide screen Tv from PC World, Blanchardstown, Co. Dublin.

The TV cost E450. You paid by cash and received a receipt. When you brought the TV home and tried to set it up you noticed that the screen of the TV was broken.

Write a letter of complaint to the Manager of PC World demanding a replacement.

Letter format word document


You go out for a family meal on the 13th December to the local “Steak house”, Coolock, Co.Dublin. Your dad pays for the meal by cash. When you go home you study the receipt and discover they have overcharged you, They have included three items that you didn’t order.

Your parents ask you to write a letter of complain to the restaurant about this.


Voluntary Body Advises consumers

about goods and services and laws affecting them

Consumer Choice magazine


- Person responsible for investigating and resolving complaints from consumers against a business.

- E.g. State ombudsman

Financial Services Ombudsman


Enforces the Consumer information act 1978

Publishes booklets advising consumers of their rights €


Deals with consumer claims up to €2,000

Handles claims speedily – no solicitors needed

Fee of €15 Need to settle dispute

with seller before going to the small claims court

The consumer

Education

Transcript of The consumer