The Con Trau Times Jan

Inspirational Travel 1

THE CON TRÂU TIMESIssue 1 - Jan 2011

2 Inspirational Travel

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1 Joining the Buffalo Family

2 Buffalo Tours Vietnam - Year End Party 2010

3 Staff/Team and Tour Guide/Leader of the Year

2010 (voted by BT Vietnam)

4 Binh Luc Story

5 Cycling trip to Pak Ou cave – BT Laos

6 Feedback on what our members of staff have been doing

7 Back from ASEAN Tourism Forum

8 Birthdays and Anniversaries

Ms. Pham Van Trang – Agent Sales ExecutiveMs. Nora Lotze – German InternMr. Tran Hai Hoc – Jet Wings Project Manager Mr. Joy - Sales Staff in BT LaosMr. Somchan – Tour Guide in BT Laos

Welcome to the Buffalo Tours team!

Please join us in congratulating our new staff members on their positions at Buffalo Tours. We look forward to working with them in the future!

Joining Buffalo tours

Inside This Issue

Tip of the month“The secret of getting ahead is getting started. The secret to getting started is breaking your complex overwhelming tasks into small manageable tasks and then starting on the first one.”

- By Mark Twain


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Buffalo Tours VIeTnamYear end Party 2010

On the 22nd January BT Hanoi held its end of year party in style at the French Colonial Sofitel Metropole Hotel in Hanoi. During the evening guests were able to enjoy entertainment from singing to dancing, a deli-cious spread of food with ample drinks and an awards ceremony in which some of the best performing staff at BT Vietnam were rewarded for their hard work. One of the most important parts of the evening was a speech delivered by our CEO, Tran Trong Kien. In his motiva-tional speech, Kien touched upon the highs and lows of the year, the challenges ahead in 2012 and perhaps most importantly thanked all BT employees for their hard work and dedication.

A thoroughly good evening was had by all!


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sTaff of THe Year 20101. MS. NguyeN THaNH Nga – STaff of THe year

The focus for Buffalo Tours of 2010 was “Systems and Processes” and Nga showed her commitment to her project role in the BRS team.

She quickly acquired knowledge about all 4 Buffalo Tours countries and also assisted the UK agent sales team with quoting while she was

coaching the team on BRS. While the BRS project was challenging, Nga continually motivated the team to reach the project objectives.

2. Vu MiNH Hieu – uK ageNTS TeaM Leader –ruNNer uPHieu managed a huge workload in 2010 as the only staff in the team as the UK office was opened. Not only was she committed to provid-ing the support to the UK office as well as the agents, she continued

to provide a high level of service to our clients through the two dramatic weather events in the UK (volcanic ash cloud / snow storm

in December).

3. MS. TraN THi BicH THuy – V.e.T TeaM Leader –ruNNer uPThuy was promoted to VET team leader and proved herself to be ex-

tremely capable in her new role. She provided new ideas for the team and always put her clients first with outstanding customer service,

including meeting clients at 11pm and taking them to their hotel after they got stuck in the floods in Vinh. The VET processes are often complex and she is always positive and ensures the team’s attention to detail. Not least she extremely passionate about the projects and

the local communities in which the projects are undertaken.

WHAT OUR STAFF MEMBERS ARE DOING


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TeaM of THe yeargerMaN SaLeS

The German Sales Team exceeded their revenue target by 42%, reaching US$ 568,000. This small team was well managed by Petra and the whole team was very focused and performed well, even managing to

add more series in 2011.

ruNNer uPSaigoN BacK office

The team (Truc, Quoc and Kim Anh) works extremely well together. They support each other well, are

cooperative, show initiative and always assist others in their support roles. Their “behind the scene” work has significantly contributed to the success of other

colleagues.

guide / Leader of THe year 2010Mr. do VaN Hoi

Hoi is a very loyal leader to Buffalo Tours and has worked with us for 6 years. He is committed to

providing the highest level of service to his clients and regularly receives excellent feedback from tour

operators, as well as directly from clients. Two of the most important aspects of being a tour leader

are flexibility and consistency, which Hoi has always shown.

ruNNer uP Mr. do THaNH PHuoc

With consistently good performance throughout the year, Phuoc was also friendly and cooperative. He is also keen on taking new challenges, such as cycling

tours. He has received a lot of positive feedback from both clients and the Operations department.

SPeciaL MeNTioN aWardS were given to Mr. SoN To LaKi aNd Mr. NguyeN MiNH THaNg for their consistently good performance throughout the

year.


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It is pleasant to see how these children are well cared for. They smiled, had fun and gave us a very warm wel-come.

It is obvious there is a very strong commitment to-wards these children from BuffaloTours. This is espe-cially true of the VET team, Mr. Kien, the Operations team, interns and friends. There is a desire to share time and laugher with the children. That is what mo-tivates me and makes me want to continue working

hard for Buffalo Tours. It encourages me in my ef-forts to increase customer satisfaction, turnover and the company’s success. In this way we can continue supporting projects like this and give opportunities, fulfillment and happiness to children who may have lacked these things in the past. I would particularly like to congratulate Phuong and Dien, for their won-derful work. Their generosity is as beneficial to these children as much as it is to the image of BuffaloTours.

Witten by Lorien – Intern in French Sales team.

BInH luC sTorY


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CYClIng TrIP To Pak ou CaVe – BT laos

BT Laos has just purchased 8 new Trek bikes and the Laos team tested the quality of the new bikes by completing a cycling trip to the Pak Ou caves (35km). It was really nice and a trial for all our staff but we all reached the cave with our bikes and no support vehicle to back us up.


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feedBacK oN

WHAT OUR STAFF MEMBERS HAVE BEEN DOING

dear BT,

We have recently toured with your company through Laos and Thailand and more than enjoyed ourselves. All the arrangements went smoothly. We thought it important to let you know that the standout for us was our guide in Laos,Dao Xang. He was the most thoughtful, en-gaging young man who went beyond all ex-pectations in the level of care and attention. It was not simply that he was knowledgeable and well organized but that he was so atten-tive, ensured we all took the most out of any situation and extremely helpful and gracious. We do hope you will let him know our appre-ciation. Our guide in Bangkok, Max, was also a most engaging and professional young man.

Many thanksThe Buchanan family

Wonderful tour - very happy!

We are part way through our trip with Buffalo tours through Laos, Cambodia and next on to Vietnam and we’d like to pro-vide some feedback. We have been very impressed with the VIP level of service we’ve continually received and most im-pressed by the wonderful guides we’ve had. All of our Buffalo guides through Laos have been brilliant however Vuttha has stood out above all.

We have just completed a 5 night tour of Siem Reap through to Phnom Penh with Vuttha and with Chuy as our driver. We want to compliment Vuttha and Buffalo tours on this amazing leg of our honeymoon journey.

We have had the most amazing time in Siem Reap, seeing the temples and exploring Cambodia. Vuttha has a wealth of knowledge and has been able to teach us so much. Vuttha’s detailed knowledge about the temples, the sculpture, the kings and the religions is quite outstanding and demonstrates his passion for his job and for sharing his knowledge with his visitors. Vuttha’s local knowledge has really allowed us to get a feel for life in Cambodia and it is great to hear this from such an enthusiastic guide as Vuttha is. Vuttha has been on hand to answer any and all questions we may have and he’s helped us out with getting our laundry done cheaply and he’s been very good too at giving us a bit of space which we appreciate. He has been flexible to our needs and this has really allowed us to enjoy our trip to fullest. Vuttha is friendly, extremely compe-tent and has a customer service mindset. The level of service is first class and nothing has been too much trouble. We re-ally enjoyed spending the last 5 days in Vuttha’s company and we’re sorry that time has come to an end.

Chuy our driver in Cambodia has also been excellent. He is very prompt and welcoming each time we embarked on another journey. Guy, our driver in Laos was also excellent, friendly, helpful and very professional.

We will definitely be recommending Buffalo tours to our fam-ily and friends and look forward to the remainder of our trip. Please pass along our thanks to your wonderful guides and drivers, and particularly to Vuttha.Thanks again,

russ and Penny Bryce


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asean Tourism forumBack from

I came back from the ATF with an overflowing mailbox. I have only just realized that I am no longer under the air conditioning at a hotel in Siem Riep or

Phnom Penh, but am back in a very cold Hanoi which I do miss a lot every time I am away.

We can say that ATF 2010 was a great success and Buffalo Tours found some potentially new clients

at this event. It was also a great chance for us to promote the brand name of Buffalo Tours as a very

professional company that is growing very fast in scope.

I really enjoyed my time in Siem Reap with the staff in the Cambodia office. I met some of our tour guides: Vutha, Ly Heng, Kong Savaoan and a driver named

Bunthann. We did talk a lot about Buffalo Tours and I was very impressed with their great admiration of

Anh Kien – our CEO, as well as their loyalty to Buffalo Tours. With the friendliness and the great hospital-

ity of all the staff in the Cambodia office, they really made my time there sweet and memorable. I would

like to send my greatest thanks and very big hugs to all my Cambodian friends; Panya for taking a very

good care of me when I was sick in Phnom Penh, Suy Vet for taking me around and to the project sites,

Vutha, Ly Heng, King Savaoan, Bunthann, Sokthin, Khim Ty and his wife, Sophea and Phean for spend-

ing time hanging out with me till midnight.

I hope to see you all very soon!

Written by Thuy Tran – VET Team Leader


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Birthdays & anniversariesMs. Pov Sophea 5 Jan Accountant cum Admin - BT CambodiaMr. dam Vutha 5 Jan Tour Guide - BT CambodiaMr. Le Quang Thuy 14 Jan Tour GuideMs. Hoang chau Kim anh 24 Jan AdminMs. Nguyen Thi Thu Hien 29 Jan TicketingMr. Phung Thai Binh 30 Jan Chinese Inbound OperationsMs. dinh doan Trang 4 Feb Agent Sales Executive - Team LeaderMr . Nguyen Tuan dat 8 Feb ITMs. Pham Thi Tuong Van 10 Feb ITMr . Tran Trong Kien 11 Feb CEOMs. Nguyen Thi Kim chi 14 Feb Finance OfficerMs. Bui Thi Hao 18 Feb GR ExecutiveMs. dao Thanh Xuan 19 Feb Online MarketingMs. Tran Thi Hong Nhung 22 Feb Chief Accountant

Birthdays:

anniversaries:Ms. Tran Thi Hai – Accountant - Completing 6 years of serviceMs. Nguyen Thi Thuy Van – Accountant - Completing 4 years of serviceMs. Pham Minh Huong – Accountant - Completing 3 years of serviceMs. Nguyen Thi Thanh Xuan- Accountant - Completing 1 year of serviceMr. Luu Trung Kien – Ha Noi Operation - Completing 4 years of serviceMs. Nguyen Thi To uyen – Purchasing Team - Completing 3 years of serviceMs. Michele Whealy – Inbound General Manager - Completing 4 years of serviceMs. Nguyen Thi Le Hang - Group Reservation Team Leader - Completing 4 years of serviceMs. dinh doan Trang – Agent Sales Team Leader - Completing 8 years of service

The Con Trau Times Jan

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