THE CLOUD SERVICES COMPANY - Evolve IP · • VCloud Powered management portal for customers to...

www.evolveip.net [email protected] 877-459-4347

THE CLOUD SERVICES COMPANY TM

VS. PREMISE-BASED

In contrast to legacy, on-premise archi-tecture where an organization builds and continually re-invests in its own infrastruc-ture, Evolve IP’s award-winning cloud platform frees up IT resources, eliminates CAPEX and lowers Total Cost of Owner-ship (TCO).

VS. PUBLIC CLOUD

Evolve IP’s high-performance, reliable virtual private cloud is not commodity cloud. Public cloud is performance-challenged and at risk for security issues while Evolve IP’s cloud is stable, isolated and secure.

VS. PRIVATE CLOUD

The award-winning Evolve IP OneCloud™ platform features nationwide data centers that are geographically redundant, active-active and SSAE 16, SOC II/III compliant with N+1 network connectivity to provide complete survivability. It integrates world-class technologies from EMC, VMware, Citrix, Cisco and Broadsoft with Evolve IP’s proprietary OSSmosis cloud management system.

THE EVOLVE IP CLOUD DIFFERENCE

WHY EVOLVE IP?Over 1,300 customers representing over

100,000 CORPORATE USERS

FOUNDED IN

2007NEARLY A

DECADE OF

CLOUD EXPERIENCE

GLOBAL REACH AND

NATIONWIDE FOCUS

ANNUAL

98% CUSTOMER

RETENTION RATE

OUR LEADERSHIP

TEAM HAS AN

AVERAGE OF

20 YEARSIN TECHNOLOGY

& 15 COUNTRIES

4

DATA CENTERS ACROSS THE COUNTRY

West Coast • Las Vegas, NV

South • Austin, TX

Midwest • Cleveland, OH

East Coast • Philadelphia, PA

• Wayne, PA

Headquarters

Office Locations

Support Centers

Data Centers

www.evolveip.net [email protected] 610-964-8000PRODUCTS AND SERVICESTHE CLOUD SERVICES COMPANY TM

IP www.evolveip.net [email protected] 877-459-4347THE CLOUD SERVICES COMPANY TM

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CONTINENTS

Desktop Management (RMM)RMM is the cornerstone of Evolve IP’s Desktop Services and provides IT departments with a remote management console for existing physical workstations and laptops, as well as virtual desktops. RMM delivers point and click configuration management, patch management, performance reporting, and remote control in a single pane of glass regardless of the location and type of the end-user environment. You can also add optional anti-virus for physical assets giving you a one-stop-shop for end-user management.

Desktop as a Service (DaaS)DaaS provides associates with an “always on – always there” per-sonal desktop that can be accessed anywhere, using virtually any internet-enabled device. DaaS benefits multiple depart-ments making it one of the top emerging cloud technologies. For operations, DaaS reduces CAPEX and provides predictable cash flow while also enabling mobility and BYOD programs. For associates, the persistence provided by DaaS dramatically im-proves productivity and responsiveness. Perhaps most impor-tantly, DaaS technology allows IT to rapidly set-up and manage user desktops, easily deploy new applications and updates and revitalizes current computing hardware.

Virtual Desktop Infrastructure (VDI)VDI is designed for businesses with virtualization experience and privacy or regulatory requirements. Our hosted VDI delivers full control over the virtual desktop environment to the customer, while the infrastructure (hardware and virtualization) is managed by Evolve IP. VDI delivered as a service provides the best of both worlds, 24×7 monitoring and management with 100% customer control and licensing.

Desktop Helpdesk (HD)Helpdesk can be added to any of our desktop services and takes the burden of user management off of busy IT departments. Our help desk is staffed during business hours and stands ready to give remote support to end users and provide proactive mitigation to RMM alarms, ultimately letting you focus on critical IT management activities.

Mobile Device Management (MDM)MDM is the solution for your employees whose mobile device is their primary business workspace. MDM enables you to protect critical company assets and ensure end user productivity on a consumer device. MDM makes it easy for businesses to secure, configure, locate or even erase unrecoverable mobile devices that are used for business.

VIRTUAL DESKTOPSEvolve IP Desktop Services meet the diverse

needs of any organization by providing a

unified desktop management solution for

physical and virtual desktops alike – enabling

IT departments to deliver the most appropriate

desktop solution for each end-user, while

maintaining control through the cloud and

improving end-user support.


IP www.evolveip.net [email protected] 877-459-4347PRODUCTS AND SERVICESTHE CLOUD SERVICES COMPANY TM

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FEATURES:

• Guaranteed resource reservation – compute resources 100% allocated.

• Service level assured – guaranteed SLA covering uptime and availability.

• Enterprise grade best-in-class virtualization technology from VMware and EMC.

• True customer isolation and security with private VLAN and true stateful inspection firewall.

• High availability – hardware failover built-in.

• VCloud Powered management portal for customers to build servers at will.

• Encrypted disk to satisfy compliance requirements.


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VIRTUAL SERVERS/DATA CENTERS

Virtual Data Center is a virtual private cloud

computing service that enables customers to

leverage resource reservation pools (processor,

memory and disk) of computing assets at

Evolve IP’s world-class data centers. Utilizing

these guaranteed resources, customers have

the ability to create virtual machines and

allocate and provision computing assets on

demand from the Evolve IP VCloud Director

Portal.


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DRaaS SRM

(EMC Recoverpoint + VMware SRM) is a block level replication technology between two geographically diverse Evolve IP availability zones.

DRaaS ZT

(Zerto) is a hypervisor-based replication product allowing customers flexibility and complete control over virtual machine replication, recovery testing, failover and failback.

DRaaS DT

(Double Take) runs inside the operating system and provides real-time server replication and failover between customer systems and Evolve IP availability zones.

Cloud Backup

A comprehensive, low-cost, and easy-to-implement solution for secure and reliable off-site data backup.

DISASTER RECOVERY (DRaaS)

The majority of organizations will eventually

suffer from data loss and extended downtime

due to power outages, natural disasters, and

technology breakdowns. In fact, a recent Evolve

IP survey found that the leading cause of outages

is hardware failure/server room issues. The Evolve

IP DRaaS suite has been carefully developed

to provide a cost effective, dependable set of

products to protect the modern business. Evolve

IP’s cloud-based disaster recovery services

provide customers with data loss mitigation and

various business continuity options leveraging

Evolve IP’s best-of-breed IT infrastructure as a

service (IaaS).


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SERVICE LEVELS:

FEATURES:

• Enterprise-class hosted IP phone system

• Unlimited usage and DIDs

• Polycom VVX HD handsets INCLUDED

• PC, MAC, Google and Mobile integration

• Unified Messaging

• Skype for Business, MS Lync, Google Apps and CRM Integration

• Instant Messaging and Presence (IM&P), Video, Desktop Sharing

• International options

• Built-in disaster recovery/business continuity features

• Mobility features

• Monitored and managed 24x7

IP PHONE SYSTEMS

Nothing is more important to your business

than the relationships with your customers and

a reliable, crystal-clear cloud communications

system is vital to the success of your

organization. Evolve IP is a proven partner that

will help your company attain the cost savings,

mobility, flexibility, control and quality that is

crucial to your success.

The Evolve IP Phone System is a cloud

business communications and collaboration

service that frees your organization from

managing carriers and dealing with on-site

telecommunications issues and vendors. We

provide an award-winning, enterprise IP PBX

with advanced features, world-class voice and

the most reliable service available.



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FEATURES:

• Integrates with the Evolved Office IP Phone System or overlays on your existing PBX.

• IVR, skills-based routing, queue callback, messaging, and other advanced features.

• Dashboards, reports and sophisticated business intelligence tools provide actionable analytics that improve the business.

• Mobile integration and control for agents and supervisors.

• Integrated call recording and monitoring.

• Lync, Work Force Management (WFM) and CRM multi-channel integration.

• Queue calls in the cloud regardless of conditions at any site with built-in contingency routing.

• Streamline operations into a single resource pool across multiple locations.

CALL CENTERS

The Evolved Call Center is designed to

provide contact centers with enterprise-

grade functionality regardless of the number

of agents. Contact centers gain access to a

broad range of features, increased scalability

and flexibility, and deep insights into their call

center operations, delivered in an economical

cloud services model.

With Evolve IP’s hosted call center solution,

businesses gain all the primary benefits of

Evolve IP’s award-winning cloud solution –

like lower TCO and immediate access to new

features. They also experience unparalleled

control and visibility into their call center

through Evolve IP’s reporting, call recording

and exclusive dashboard and administrator

portal tools.



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One of the greatest strengths of the cloud is its ability to deliver services to users wherever they are. Therefore, most cloud services are delivered over the public Internet which introduces risk. Unlike many of our competitors, who rely on the public Internet as a primary means of access, we focus soley on getting you to your services privately, and dependably through the Evolved Network combining the public Internet and Evolve IP’s Cloud Connect service. This solution lowers costs, increases network speed and reliability, while providing guaranteed quality of service (QoS) and enterprise security and encryption.

PRIVATE. SECURE. RELIABLE.ABOUT EVOLVE IP

BEST OF BREED

AWARDS & RECOGNITION

BENEFITS OF THE EVOLVE IP CLOUD

Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP’s combination of security, stability, scalability and lower total cost of ownership is fundamentally superior to outdated legacy systems and other cloud offerings. Today, over 100,000 corporate users across the globe depend daily on Evolve IP for cloud services like virtual servers, desktop services, disaster recovery, unified communications, contact centers and more.



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CERTIFICATIONS

CONTINUITY Services are delivered via diverse data centers over multiple carriers ensuring availability regardless of conditions at your location.

SECURITY Physical and virtual security are no longer an issue. True customer isolation enables you to leverage the power of the cloud without the risk.

ECONOMICS Lower TCO than on-site equipment provided via a predictable monthly expense without the need for upfront capital.

PERFORMANCE

Our solutions are implemented with guaranteed SLAs to satisfy the needs of your organization.

PRODUCTIVITY Get more done with new features and get back time spent maintaining legacy technology.

CONTROL Enjoy unmatched control and point-and-click configuration over all services through our award-winning OSSmosis portal.

SCALABILITY Quickly meet changing business requirements by adding and removing resources.

SIMPLICITY We have built our platforms and integrated all of the technologies you need and can deliver them to you right now as-a-service.

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