THE CHANGING FACE OF ICT DECISION MAKINGAGILITY AND THE ENTERPRISE

JIM BURNS – TALKTALK BUSINESSIAN WATT - OVUM

Agenda Today

The Research findings

The importance of Agility in today’s environment

Agility Tips

Agility

Responsive to change; primed for opportunity; and resolute against risk.

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Research sample – larger companies

The larger company sample comprised 235 companies with 200+ employees, half of which had 2000+ employees

Respondents were IT and other senior decision-makers with ICT purchase influence

Almost two-thirds of respondents were in ICT roles

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A majority of respondents feel their organisation’s approach to agility is suboptimal

How would you describe your organisation's approach to agility?

Roughly a third of respondents felt their organisation struck the right balance on agility.

However, over 40% felt their organisation to be held back by the ICT technology currently used

A further 10% felt their organisation overlooked agility completely

10% felt their company’s ICT solution was over-engineered for agility, with a range of options rarely or never used

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Legacy systems coupled with budget constraints are seen as the main obstacles to agility

Which of the following factors do you believe currently restrains your

organisation from becoming more agile?

About a third of respondents regarded the main barriers to agility as budget/value issues and over-reliance on legacy systems resulting from under-investment

This view was particularly strong among IT decision makers in the largest companies

Skills gaps, lack of coordination between different departments, and compliance issues were also seen as significant barriers

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A majority of respondents are dissatisfied with the speed of their organisation’s responsiveness

How satisfied are you with the 'rhythm of change' and the time needed by IT to turn

'request to results' within your organisation?

There was a significant level of dissatisfaction with the organisations’ responsiveness (request to response time), with over two-thirds of respondents only somewhat satisfied or worse

Dissatisfaction was stronger in the largest companies

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Most respondents believe that allowing employees to contribute to strategic IT decisions is good for agility

'A business that empowers its employees

to provide input into strategic IT decisions can be more agile than one

that doesn't.'

The vast majority (90%) of respondents agreed or strongly agreed that broadening ICT decision-making to ‘front line’ roles could result in a more agile business

Although this view was most strongly held by non-IT respondents, it was also widely held even by IT decision-makers

Almost two-thirds of respondents felt that control should still be retained by the CIO

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Increased commitment of senior management and simplicity are seen as the main game changers for agility

The biggest game changer to your

organisation's ICT agility agenda would be...

Among the largest companies, about a third of respondents in the largest companies regarded increased commitment to ICT agility among senior management as most important in increasing ICT agility

Among other large companies, the emphasis was more on encouraging decision makers to embrace the ''less is more'' school of thought

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In terms of restraints to agility, retailers tend to be more concerned about budgets; financial institutions more about compliance

Which of the following factors do you believe currently restrains your

organisation from becoming more agile?

Over 40% of respondents from large retailers were concerned about the impact of under-investment and/or the perception that IT departments deliver under par systems and applications

Almost a third of respondents from large financials believed compliance (defined as security, business continuity, regulatory and related concerns) were too big an obstacle for their business to be agile

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Dissatisfaction with the ‘rhythm of change’ is highest amongst financials

How satisfied are you with the 'rhythm of change' and the time needed by IT to turn

'request to results' within your organisation?

40% of respondents working for large financials were either dissatisfied or extremely dissatisfied with the time needed by IT to turn 'request to results’

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Operating stability is most important among financials

Maintaining operating stability is our biggest priority.

Over half of respondents working for larger financials ranked ‘maintaining operating stability’ as the most important aspect of the core ICT network

Agility Report Summary

Less is more

Agility with an anchor

“C” Suite buy-in

Outside In, Inside Out

Being Agile allows you to cope with

change !

84.4%GROWTH IN MOBILE TRAFFIC

YEAR ON YEAR

1/3 OF TRAFFIC

Now VIDEO

44x

GROWTH IN NETWORK TRAFFIC IN NEXT 10 YEARS

Bandwidth Growth Sept 2012 – Sep 2013

Average traffic Sept 2012 385Gb Sep 2013 850Gb – 120% increase

Peak Traffic Sept 2012 415Gb Sep 2013 950Gb – 130% increase

Total network traffic on TalkTalk Next Generation Network

400

200

800

600

Performance

82% have experienced networkoutages that have had an impact on business

Business Continuity

64% have experiencedsome form of disruption/compromise due to bandwidth restrictions

Security & Mobility

53% say their networks either don’tpermit or don’t support BYOD

Monitoring & Maintenance

64% feel they can easily makechanges to their network where needed

Check out http://www.talktalkbusiness.co.uk/solutions/network/

5 Technology Agility Tips

Tip 5 : Know your long term strategy

Key considerations:Are you ever increasing data needs sufficiently driving your strategy ? How far out does your strategy go?How will your network underpin your future needs ?

BYOD

Collaboration

Flexible Working

Wi-Fi

On-Line

Mobile

Tip 4 : Be Prepared to Speed Up Your Internet

Key considerationsHow dependent are you on the internet & online?What will we & our customers use it for in the future?How will we & our competitors use it to create advantage?

Tip 3 : Go hosted – Outsource in the cloud

Key considerationsWhich applications will be improved in the cloud?How do I build the business case to make the move?Will this be secure enough?

Tip 2 : SIP your voice

Key considerationsWhat are my voice requirements now and in the future?Does SIP really bring cost savings ? How can SIP support more flexibility in my business?

Tip 1 : Choose the right supplier and review your network ongoing

Key considerations:Who is the right supplier?How often do I engage?How do I support the case for change?

And of course, a bit about TalkTalk Business

Powering British Business

50 x Capacity increase

500,000+B2B Broadband lines

16,000+ Ethernet lines

3 Billion+mins/m VoIP

POWERING AGILITY

DIRECT INTERNET ACCESSFOR BUSINESSES THAT RELY

ON THE INTERNET

LARGEST UK NEXT GENERATION NETWORK

COST EFFECTIVE ENTERPRISE GRADE CONNECTIVITY FROM

£120/MTH

GREAT COVERAGE

FAST UK SUPPORT

THANK YOU

ANY QUESTIONS?