The changing environment for offshore suppliers Rajeev Sawhney
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Transcript of The changing environment for offshore suppliers Rajeev Sawhney
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The changing environment for offshore suppliers Rajeev Sawhney
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If you’re traveling on a Boeing or Airbus, drive a BMW, Mercedes, Citroen or
Peugeot, banked with Deutsche Bank or HBoS, used an NCR ATM, bought a
Nokia mobile phone or service from BT, traded with JP Morgan or Goldman
Sachs, bought an insurance policy from AIG or Aegon , used an AMD based PC,
communicated through a CISCO router, watched an in-flight movie on a seat-
back screen, used LastMinute.com, shopped at Dixons, Currys, PC World,
Nike or the Co-op, or bought a Lottery ticket, then you have been using
services provided from HCL (the ‘quiet company’) that enjoys being in its
customers shadow
HCL
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Evolution of Offshore Outsourcing
Service Maturity
1998 - 2000
2002 - 2004
2000 - 2002 2004 & Beyond
Y2K R
emed
iatio
n
App
licat
ion
Man
agem
ent
B P O
Package Implementation
Infrastructure Management
Con
sultin
g
ADMBPO,
InfrastructureConsultingM
anag
ed S
ervi
ces
Timeline
An Indian Perspective
Adaptation from “The Innovators’ Dilemma” by Clayton M Christensen
Critical Mass
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Transformation of offshore players
Global Delivery Model
Domain Expertise
LOCAL
MANAGEMENT
LOCAL
MANAGEMENT
Multi Service Offering
Transformation & Value Creation
Innovative Business Model
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2
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Transforming The Customer
Customer Engagement
Value ($)
Competition
Leading UK based retailer 350 Mn + Logica
A leading global insurance provider 200 Mn + Accenture, Unisys
UK’s largest communication services
provider
120 Mn + Many
UK’s largest mortgage and savings
provider
100 Mn + Cognizant, Xansa,
Accenture, TCS
World’s leading investment bank 100 Mn + Many
One of world’s largest insurance
groups
25 Mn + EDS, Logica, Pink
Rocade, TCS
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Offshoring…with HCL
THANK THANK YOUYOU
DHANYA VAAD