THE CHALLENGE OF CHANGE PRESENTED BY: Keith Neuber Email: [email protected].
Transcript of THE CHALLENGE OF CHANGE PRESENTED BY: Keith Neuber Email: [email protected].
THE CHALLENGE OF THE CHALLENGE OF CHANGECHANGE
PRESENTED BY:PRESENTED BY:Keith NeuberKeith Neuber
www.ikan2.comEmail: [email protected]: [email protected]
ChangeChange
Noun or verbNoun or verb
Change is constantChange is constant
Process rather than a productProcess rather than a product
Change ProcessChange Process
UndetectableUndetectable AutonomicAutonomic Stimulus-responseStimulus-response IntentionalIntentional DesiredDesired ResentedResented
Perception of the Change ProcessPerception of the Change Process
Degree of controlDegree of control
Potential risk (gain or loss)Potential risk (gain or loss)
PerspectivePerspective
Understanding perspectiveUnderstanding perspective Owning perspectiveOwning perspective Managing perspectiveManaging perspective Pursuit of HappinessPursuit of Happiness
Understanding PerspectiveUnderstanding Perspective
Understanding PerspectiveUnderstanding Perspective
Light at the end of the tunnelLight at the end of the tunnel The trainThe train StarStar Parralel UniverseParralel Universe RescuerRescuer Grim ReaperGrim Reaper Light space surrounded by dark spaceLight space surrounded by dark space
Understanding PerspectiveUnderstanding Perspective
Experience = information x perspectiveExperience = information x perspective
Understanding PerspectiveUnderstanding Perspective
InformationInformation
QuantityQuantity
QualityQuality
Understanding PerspectiveUnderstanding Perspective
Information – QuantityInformation – Quantity AmountAmount Range – too little --- too muchRange – too little --- too much How much information can be processedHow much information can be processed Input sensorsInput sensors Input filtersInput filters
Understanding PerspectiveUnderstanding Perspective
Information – QualityInformation – Quality AccuracyAccuracy SpecificitySpecificity TimelinessTimeliness CompletenessCompleteness Clarity/understandableClarity/understandable congruencecongruence
Understanding PerspectiveUnderstanding Perspective
The hospital will undergo a PTA review, the The hospital will undergo a PTA review, the results of which could substantially impact results of which could substantially impact personal income levels. The departments personal income levels. The departments under review can expect increased work under review can expect increased work demands and adjusted timelines over an demands and adjusted timelines over an extended period. Employees are expected to extended period. Employees are expected to cooperate fully with reviewers in defending cooperate fully with reviewers in defending hospital practices and procedures. Thank you hospital practices and procedures. Thank you for enabling our hospital administrators to for enabling our hospital administrators to attain an excellent review.attain an excellent review.
Understanding PerspectiveUnderstanding Perspective
An individual’s reaction to information is An individual’s reaction to information is influenced by their perspectiveinfluenced by their perspective
Understanding PerspectiveUnderstanding Perspective
Influences on perspectiveInfluences on perspective What does the individual believe is being What does the individual believe is being
conveyed by the information?conveyed by the information? What’s the purpose of the information?What’s the purpose of the information? What emotional reactions are triggered?What emotional reactions are triggered? What range of options appear to be available?What range of options appear to be available?
Understanding PerspectiveUnderstanding Perspective
What is being conveyedWhat is being conveyed
Understanding PerspectiveUnderstanding Perspective
What is the purposeWhat is the purpose InformationInformation InstructionInstruction WarningWarning InvitationInvitation ThreatThreat DeceptionDeception ClarificationClarification
Understanding PerspectiveUnderstanding Perspective
Emotional triggersEmotional triggers Range from elation to devastationRange from elation to devastation Intra-psychic variablesIntra-psychic variables Preconceived ideasPreconceived ideas
The more intense the emotion, the more The more intense the emotion, the more dramatic the reaction.dramatic the reaction.
Understanding PerspectiveUnderstanding Perspective
What does the individual perceive can be What does the individual perceive can be achieved by their reactionachieved by their reaction CatharsisCatharsis OpportunityOpportunity ProtectionProtection Relief Relief JustificationJustification PunishmentPunishment
Owning PerspectiveOwning Perspective
Recognizing the power of choiceRecognizing the power of choice
Unconscious reactionsUnconscious reactions Unrecognized choicesUnrecognized choices Conscious choicesConscious choices
Owning PerspectiveOwning Perspective
Influences on decision makingInfluences on decision making
OvertOvert
CovertCovert
Owning PerspectiveOwning Perspective
Reacting to influencesReacting to influences
ResistanceResistance
EmpowermentEmpowerment
Owning PerspectiveOwning Perspective
Benefit/Cost Ratio of Decision MakingBenefit/Cost Ratio of Decision Making
Perceived payoff greater than perceived costPerceived payoff greater than perceived cost
Perceived cost greater than perceived payoffPerceived cost greater than perceived payoff
Managing PerspectiveManaging Perspective
Using the powerUsing the power
Do you have a life plan?Do you have a life plan?
PhysicalPhysical IntellectualIntellectual EmotionalEmotional
Managing PerspectiveManaging Perspective
Components of a life planComponents of a life plan Goal – general statement of directionGoal – general statement of direction Objectives – specific, time-limited, Objectives – specific, time-limited,
measureablemeasureable Action stepsAction steps AssessmentAssessment
Managing PerspectiveManaging Perspective
Shoulds vs. WantsShoulds vs. Wants
Resistance to developing a planResistance to developing a plan
Managing PerspectiveManaging Perspective
What do I want?What do I want?
Why do I want it?Why do I want it?
What do I think will happen if I get what I What do I think will happen if I get what I want?want?
What am I afraid to lose?What am I afraid to lose?
Managing PerspectiveManaging Perspective
Developing a change planDeveloping a change plan RealisticRealistic ReachableReachable Short-termShort-term
Getting from point A to point BGetting from point A to point B
Managing PerspectiveManaging Perspective
Perspective on AccountabilityPerspective on Accountability
Set up for failureSet up for failure
Opportunity to shineOpportunity to shine
The easiest person to let down is frequently The easiest person to let down is frequently ourselvesourselves
Managing PerspectiveManaging Perspective
Significance of reinforcementSignificance of reinforcement
External reinforcementExternal reinforcement
Internal reinforcementInternal reinforcement
Pursuit of HappinessPursuit of Happiness
Defining happinessDefining happiness
Noun?Noun?
Verb?Verb?
PerspectivePerspective
Pursuit of HappinessPursuit of Happiness
The Power of PerspectiveThe Power of Perspective
The option to choose how you frame an The option to choose how you frame an experienceexperience
The opportunity to learn from achievements The opportunity to learn from achievements and mistakesand mistakes
The ability to tip the scale of life in your favorThe ability to tip the scale of life in your favor
Pursuit of HappinessPursuit of Happiness
The search for balanceThe search for balance Life lessonsLife lessons
Life is a processLife is a process Pains, Drains and StrainsPains, Drains and Strains
• Avoid what you can, adjust to what you can’t.Avoid what you can, adjust to what you can’t.• How much suffering are you willing to allow?How much suffering are you willing to allow?
PerspectivePerspective
At the end of the day, what really matters?At the end of the day, what really matters?
the vehicle you arrive in the vehicle you arrive in
oror
the degree to which you enjoyed the the degree to which you enjoyed the rideride
Pursuit of HappinessPursuit of Happiness
Why do so many individuals who have Why do so many individuals who have retired spend so much time re-living the retired spend so much time re-living the past?past?
One man’s bumpy journey.One man’s bumpy journey.