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The Certification Journey
Lessons Learned and Shared
Craig Tingley, MBA,CQA, CSSBB
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What Will Be Covered
ASQ Certification Basics
Certification Selection
Preparing For Success
The Day Of
Results and Recertification
Question and Answers
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ASQ Certification Basics
Certification Handbook, the details explained
Certification vs. Certificate, there is a difference
Body of Knowledge (BOK), 17 certifications Exam Frequency, twice a year or so they say
Recertification, 12 of 17 require this
Optimizing the Investment, doing more with less
Value of the Achievement,satisfying many needs
http://asq.org/certification/resource/pdf/certification/certification-handbook.pdfhttp://asq.org/certification/resource/pdf/certification/certification-vs-certificate.pdfhttps://prdweb.asq.org/certification/control/right-for-youhttps://prdweb.asq.org/certification/control/dateshttps://prdweb.asq.org/certification/control/recertification/indexhttps://prdweb.asq.org/certification/control/feeshttp://rube.asq.org/2011/09/certification-asq/my-competitive-advantage.pdfhttp://rube.asq.org/2011/09/certification-asq/my-competitive-advantage.pdfhttps://prdweb.asq.org/certification/control/feeshttps://prdweb.asq.org/certification/control/recertification/indexhttps://prdweb.asq.org/certification/control/dateshttps://prdweb.asq.org/certification/control/right-for-youhttp://asq.org/certification/resource/pdf/certification/certification-vs-certificate.pdfhttp://asq.org/certification/resource/pdf/certification/certification-handbook.pdf -
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Reference Materials
Proctor has final authority on the admissibility Exams are open book
Exception CMQ/OE Constructed Response Portion
Personally generated materials are allowed
No sharing of reference materials/calculators
Each examinee must have materials reviewed
Absolutely no collections of questions/answers
http://www.asq0511.org/Certification/ReferenceMaterials091117.pdfhttp://www.asq0511.org/Certification/ReferenceMaterials091117.pdf -
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Reference Materials
Calculator Policy: Any silent, hand-held, battery-operated calculator without
an alphabetic keyboard will be permitted, however, all
programmable memory must be cleared before enter room
Texas Instruments TI-89 or similar calculators are
ABSOLUTELY NOT allowed due to alphabetic keyboards
Examination written so a simple calculator will be
sufficient to perform all calculations
The use of laptops or palm pilots is not allowed
http://www.asq0511.org/Certification/ReferenceMaterials091117.pdfhttp://www.asq0511.org/Certification/ReferenceMaterials091117.pdf -
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Certification Selection
ASQ offers 17 certifications
Review the brief descriptions
note the education and experience requirements
Each has a specific body of knowledge
Compare the stated expectations
Gain an advantage over your competition
Understand the application process
http://prdweb.asq.org/certification/control/right-for-youhttp://prdweb.asq.org/certification/control/right-for-you -
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Find the Right Certification for You
http://prdweb.asq.org/certification/control/right-for-youhttp://prdweb.asq.org/certification/resource/pdf/certification/cert-career-tracks.pdfhttp://prdweb.asq.org/certification/control/right-for-you -
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Body Of Knowledge
Included in body of knowledge are explanations(subtext) and cognitive levels for each topic or
subtopic in the test
designed to help candidates prepare for the exam identify specific testable content within each topic
refers to highest cognitive level at which the topic is tested
Except where specified; subtext not intended to limit the subject or be all-inclusive
intended to clarify how topics are related to certification
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Levels of Cognitionbased on Blooms Taxonomy Revised (2001)
Remember:Recall or recognize terms, definitions, facts, ideas, materials,patterns, sequences, methods, principles, etc.
Understand: Read and understand descriptions, communications, reports,tables, diagrams, directions, regulations, etc.
Apply:Know when and how to use ideas, procedures, methods, formulas,principles, theories, etc.
Analyze:Break down information into its constituent parts and recognizetheir relationship to one another and how they are organized; identify sublevel
factors or salient data from a complex scenario.
Evaluate:Make judgments about the value of proposed ideas, solutions, etc.,by comparing the proposal to specific criteria or standards.
Create:Put parts or elements together in such a way as to reveal a pattern orstructure not clearly there before; identify which data or information from a
complex set is appropriate to examine further or from which supported conclusions
can be drawn
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Preparing For Success
KEYfact to remember; This is an ASQexam
Begin with the end in mind, Have a plan! !
Ones preparation time depends upon factorssuch as:
Level of understanding onbasic quality concepts
Comprehension of certification examination topics Personal productivity when studying and preparing
reference materials
http://asq.org/index.aspxhttp://asq.org/learn-about-quality/basic-concepts.htmlhttp://asq.org/knowledge-center/index.htmlhttp://asq.org/knowledge-center/index.htmlhttp://asq.org/learn-about-quality/basic-concepts.htmlhttp://asq.org/index.aspx -
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Preparation Alternatives, 3 of many
Self Study Utilize available resources and defined references
ASQ webinars, Overview of Seven Lean Six Sigma Tools
Section 701s Education Program Offers 14 ASQ Certification Refresher Courses
Highest Value (Low Cost + Most Comprehensive)
Special programs for section members in need ASQ Learning Institute
Variety ofproducts, courses, and services
http://asq.org/knowledge-center/index.htmlhttp://prdweb.asq.org/certification/control/six-sigma-green-belt/referenceshttp://asq.org/knowledge-center/search/index.html?ssUserText=&kw=webcast&inTitle=on&fromYYYY=&toYYYY=&SortField=Score&SortOrder=Desc&ResultCount=25http://asq.org/2010/08/six-sigma/overview-seven-LSS-tools.htmlhttp://asqorangeempire.org/education/http://asq.org/learninginstitute/index.htmlhttp://asq.org/quality-press/index.htmlhttp://asq.org/training/catalog/index.htmlhttp://asq.org/learninginstitute/mylearning.htmlhttp://asq.org/learninginstitute/mylearning.htmlhttp://asq.org/training/catalog/index.htmlhttp://asq.org/quality-press/index.htmlhttp://asq.org/learninginstitute/index.htmlhttp://asqorangeempire.org/education/http://asq.org/2010/08/six-sigma/overview-seven-LSS-tools.htmlhttp://asq.org/knowledge-center/search/index.html?ssUserText=&kw=webcast&inTitle=on&fromYYYY=&toYYYY=&SortField=Score&SortOrder=Desc&ResultCount=25http://prdweb.asq.org/certification/control/six-sigma-green-belt/referenceshttp://asq.org/knowledge-center/index.html -
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Suggested Approach
Combination of all the 3 alternatives Primary:
Instructor led Certification Refresher Courses
Quality Council of Indiana Primer Quality Council of Indiana Sample Exam CD
Secondary:
Self study utilizing a combination of resources ASQs Knowledge Center
Quality Progress topic articles, e.g. Beyond the Basics
ASQs Question Bank and My Learning
http://asqorangeempire.org/wp-content/uploads/2012/06/Lean-Six-Sigma-Flyer-Winter-Spring-2011-2012.dochttp://www.qualitycouncil.com/cm.asphttp://qualitycouncil.com/software_exam.asphttp://asq.org/knowledge-center/index.htmlhttp://asq.org/qualityprogress/index.htmlhttp://asq.org/quality-progress/2012/04/basic-quality/beyond-the-basics.htmlhttp://asq.org/training/topic/certification-asq.htmlhttp://asq.org/learninginstitute/mylearning.htmlhttp://asq.org/learninginstitute/mylearning.htmlhttp://asq.org/training/topic/certification-asq.htmlhttp://asq.org/quality-progress/2012/04/basic-quality/beyond-the-basics.htmlhttp://asq.org/qualityprogress/index.htmlhttp://asq.org/knowledge-center/index.htmlhttp://qualitycouncil.com/software_exam.asphttp://www.qualitycouncil.com/cm.asphttp://asqorangeempire.org/wp-content/uploads/2012/06/Lean-Six-Sigma-Flyer-Winter-Spring-2011-2012.doc -
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Benefits of Refresher Course
Discipline & Structure
Knowledgeable Topical Support
Insight on Body of Knowledge Expectations
Recertification Units
Reference Materials
Networking Opportunities
Cost
http://asqorangeempire.org/uncategorized/six-sigma-black-belt-lean-certification-exam-efresher-course/http://qualitycouncil.com/cssgb_p.asphttp://asqorangeempire.org/uncategorized/six-sigma-black-belt-lean-certification-exam-efresher-course/ -
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Suggested Reference Materials
1) People, study aid: Guru Guide
2) Glossary& Acronyms, e.g. Quality Glossary
3) Data, study aid: All About Data
4) ASQ Ethics
5) Malcolm Baldrige Award criteria
6) ISO standards criteria7) ASQ Awards
8) Quality Function Deployment, QP topical article
http://asq.org/about-asq/who-we-are/honorary-members.htmlhttp://asq.org/quality-progress/2010/11/leadership/guru-guide.htmlhttp://asq.org/glossary/index.htmlhttp://asq.org/standards/standards-development-acronymshttp://asq.org/quality-progress/2007/06/quality-tools/quality-glossary.htmlhttp://rube.asq.org/learn-about-quality/using-data.htmlhttp://asq.org/quality-progress/2006/01/problem-solving/all-about-data.htmlhttp://asq.org/about-asq/who-we-are/ethics.htmlhttp://asq.org/learn-about-quality/malcolm-baldrige-award/overview/overview.htmlhttp://asq.org/learn-about-quality/iso-9000/overview/overview.htmlhttp://asq.org/about-asq/awards/index.htmlhttp://asq.org/quality-progress/2007/10/quality-function-deployment/dfx-and-dfss-how-qfd-integrates-them.htmlhttp://asq.org/quality-progress/2007/10/quality-function-deployment/dfx-and-dfss-how-qfd-integrates-them.htmlhttp://asq.org/about-asq/awards/index.htmlhttp://asq.org/learn-about-quality/iso-9000/overview/overview.htmlhttp://asq.org/learn-about-quality/malcolm-baldrige-award/overview/overview.htmlhttp://asq.org/about-asq/who-we-are/ethics.htmlhttp://asq.org/quality-progress/2006/01/problem-solving/all-about-data.htmlhttp://rube.asq.org/learn-about-quality/using-data.htmlhttp://asq.org/quality-progress/2007/06/quality-tools/quality-glossary.htmlhttp://asq.org/standards/standards-development-acronymshttp://asq.org/glossary/index.htmlhttp://asq.org/quality-progress/2010/11/leadership/guru-guide.htmlhttp://asq.org/about-asq/who-we-are/honorary-members.htmlhttp://www.strategosinc.com/lean_manufacturing_history.htm -
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http://www.strategosinc.com/lean_manufacturing_history.htm -
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http://asq.org/quality-progress/2007/06/basic-quality/10-quality-basics.htmlhttp://asq.org/quality-progress/2007/06/basic-quality/10-quality-basics.html -
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http://asq.org/quality-progress/2007/06/basic-quality/10-quality-basics.html -
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Measurement Sheets
Formulas with the symbols named/defined Solved problems (statements only, no questions)
Saves time during exam
Defects Per Opportunity (DPO) defects in the sample / (sample size * different
characteristics)
Defects per million opportunities (DPMO): (1,000,000 x number of defects)/(number of units x number
of opportunities per unit).1
http://rube.asq.org/six-sigma/2007/11/six-sigma/design-for-six-sigma-and-product-portfolio-optimization.pdfhttp://rube.asq.org/pub/qualityprogress/past/0102/qp0102lucas.pdfhttp://rube.asq.org/pub/qualityprogress/past/0102/qp0102lucas.pdfhttp://rube.asq.org/six-sigma/2007/11/six-sigma/design-for-six-sigma-and-product-portfolio-optimization.pdf -
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Primer Preparation for Exam Day
1. Pull sheets/pages out which are NVA Section I, Sample questions, Rfrences
2. Gather VA pages that are needed during exam
Index, Tables, Lists, Summary Charts
3. Call out key things
Solved problems, Visual communication tools
4. Highlight key words
Must, Should, May, Always, Never, Best,
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Origins of Six Sigma II - 6
Philip B. Crosby (1928 - 2001)II - 7 W. Edwards Deming (1900 - 1993)II - 9
Dr. Armand Feigenbaum (1920 - )II - 12
Dr. Kaoru Ishikawa (1915 - 1989)II - 14
Dr. Joseph M. Juran (1904 - 2008)II - 16
Walter A. ShewhartII - 18
Dr. Genichi Taguchi (1924 - )II - 19
Bill SmithII - 21
Mikel HarryII - 22
Forrest Breyfogle IIIII22
Note: See CSSBB Primer II-6 Table 2.3 Major Contributors to the Six Sigma Knowledge Bank
http://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://asq.org/about-asq/who-we-are/bio_deming.htmlhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://asq.org/about-asq/who-we-are/bio_feigen.htmlhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://asq.org/about-asq/who-we-are/bio_ishikawa.htmlhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://asq.org/about-asq/who-we-are/bio_juran.htmlhttp://asq.org/about-asq/who-we-are/bio_shewhart.htmlhttp://asq.org/about-asq/who-we-are/bio_taguchi.htmlhttp://asq.org/about-asq/who-we-are/bio_taguchi.htmlhttp://asq.org/about-asq/who-we-are/bio_taguchi.htmlhttp://asq.org/about-asq/who-we-are/bio_taguchi.htmlhttp://asq.org/about-asq/who-we-are/bio_taguchi.htmlhttp://asq.org/about-asq/who-we-are/bio_shewhart.htmlhttp://asq.org/about-asq/who-we-are/bio_shewhart.htmlhttp://asq.org/about-asq/who-we-are/bio_juran.htmlhttp://asq.org/about-asq/who-we-are/bio_juran.htmlhttp://asq.org/about-asq/who-we-are/bio_juran.htmlhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://asq.org/about-asq/who-we-are/bio_ishikawa.htmlhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://asq.org/about-asq/who-we-are/bio_feigen.htmlhttp://asq.org/about-asq/who-we-are/bio_feigen.htmlhttp://asq.org/about-asq/who-we-are/bio_feigen.htmlhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://asq.org/about-asq/who-we-are/bio_deming.htmlhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdfhttp://qualitycouncil.com/samples/CSSBB_p.pdf -
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Sample Question
Cases containing 24 bottles of antibiotics are shipped to drugstores. A pharmacist has doubts about the potency of the drugs
and decides to have five (5) bottles from a case tested. What is
the probability that the contents of none of the bottles tested
will prove to hold defective drugs when, in fact, there are 10
bottles in the case with defective drugs?
(A) 0.0010
(B) 0.0059
(C) 0.0471
(D) 0.2375
http://asq.org/certification/resource/pdf/certification/certification-handbook.pdfhttp://asq.org/certification/resource/pdf/certification/certification-handbook.pdf -
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Answer to Sample Question
This is an Analyze question because it
requires candidates to understand the theories
of probability to determine the correct answer
Determining the answer requires more than a
simple probability calculation because there
are many factors that must be consideredbefore using the data to calculate the correct
answer
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CSSGB Sample Question #406
In a nutshell, six sigma is considered:
a) A Business improvement approach
b) A focus on critical customer items
c) An elimination of mistakes and defects
d) A concentrated focus on business outputs
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CSSGB Sample Answer #406
All answers have some validity. The best
choice is answer A with answers B, C, and D
being considered to be subsets of answerChoice A.
Answer A is considered correct
Reference CSSGB Primer, Section II-2
http://www.qualitycouncil.com/software_exam.asphttp://www.qualitycouncil.com/cssgb_p.asphttp://www.qualitycouncil.com/cssgb_p.asphttp://www.qualitycouncil.com/cssgb_p.asphttp://www.qualitycouncil.com/cssgb_p.asphttp://www.qualitycouncil.com/software_exam.asp -
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CQM/OE Sample Question
In which of the following diagrams does theinput variable X have the highest positive
correlation with the output variable Y?
A) B)
C) D)
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CQE Sample Question #293
Which of the following statements is mostapplicable to the three curves below?
A. Curve II is skewed to the Left
B. The mean, median and average are all the same
in curves II and III
C. Curve III indicates an out of control condition
D. Curve I indicates a good control
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CQE Sample Answer #293
Curve II is skewed to the right
The mode, median and average are different in
curves II and III
Curve III may or may not have assignable
cause variation, but is shown to be in control
Curve 1 represents good control
Answer D is Correct
Reference: CQE Primer, Section IX15 (and
Logic)
http://www.qualitycouncil.com/software_exam.asphttp://www.qualitycouncil.com/cqe_p.asphttp://www.qualitycouncil.com/cqe_p.asphttp://www.qualitycouncil.com/cqe_p.asphttp://www.qualitycouncil.com/cqe_p.asphttp://www.qualitycouncil.com/cqe_p.asphttp://www.qualitycouncil.com/cqe_p.asphttp://www.qualitycouncil.com/cqe_p.asphttp://www.qualitycouncil.com/software_exam.asp -
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Where to Find Sample Questions
Certification Handbook See Appendix B
Quality Council of Indiana Primer
Colored sheets at end of each section
Quality Council of Indiana Sample Exam CD
Provides explanations and ability to simulate exam
ASQs Question Bank, apply yourself and ye shall find more
Free Demo Certified Quality Manager training
http://asq.org/certification/resource/pdf/certification/certification-handbook.pdfhttp://www.qualitycouncil.com/cm.asphttp://qualitycouncil.com/software_exam.asphttp://asq.org/training/topic/certification-asq.htmlhttp://www.certifiedquality.net/freedemo.htmlhttp://www.certifiedquality.net/freedemo.htmlhttp://asq.org/training/topic/certification-asq.htmlhttp://qualitycouncil.com/software_exam.asphttp://www.qualitycouncil.com/cm.asphttp://asq.org/certification/resource/pdf/certification/certification-handbook.pdf -
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The Day of Things to Take
Your GLASSES!!
Soft lead (#2) pencils2 or 3 and a sharpener
An eraser, a high quality one Rulersa short one and a long one
Seat cushion
Calculator and extra batteries
A refreshing can or two of Coca Cola
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ASQ Certification Exam Checklist
http://asq.org/img/qp/AR_0912_094400_figure2.gifhttp://asq.org/quality-progress/2010/01/certification-asq/test-run.htmlhttp://asq.org/img/qp/AR_0912_094400_figure2.gifhttp://asq.org/quality-progress/2010/01/certification-asq/test-run.htmlhttp://asq.org/img/qp/AR_0912_094400_figure2.gifhttp://asq.org/quality-progress/2010/01/certification-asq/test-run.htmlhttp://asq.org/img/qp/AR_0912_094400_figure2.gif -
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Craigs Exam Taking Approach
Make sure have correct exam and complete pack1stPass: Know & confirm correct fast
Bank the time
2ndPass: Find & confirm within allotted time Number of exam questions / exam duration = allotted time
3rdPass: Research it, Solve it, Move on
Draw from the time banked earlier
4thPass: Wild @$$ Guess, trust your gut
Last 15 minutes, relax because it is only a couple
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How Do I Take a Multiple-Choice Exam?
Cross out both negatives of a double negative Underline dogmatic terms
Statements containing them are usually false as few things
in world meet requirements of "always, never, best, etc.
If a statement contains "and," both clauses have to be true
for the statement to be true
If the statement contains "or," only one clause has to be
true for the statement to be true
Select the best choice, the most specific:
Example, "A triangle has three sides" is better than "A
triangle has more than two sides"
http://asq.org/pub/qualityprogress/past/1004/qp1004rooney.htmlhttp://asq.org/pub/qualityprogress/past/1004/qp1004rooney.htmlhttp://asq.org/pub/qualityprogress/past/1004/qp1004rooney.htmlhttp://asq.org/pub/qualityprogress/past/1004/qp1004rooney.html -
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Results
Automated e-mail sent when results post toyour member/customer record
Contains link for sign in, allows viewing results
Also mailed approximately two weeks after
exam date
Results will not be given over the telephone
No exceptions made
Results FAQs
http://rube.asq.org/certification/faq/index.htmlhttp://prdweb.asq.org/certification/control/faq/indexhttp://prdweb.asq.org/certification/control/faq/indexhttp://rube.asq.org/certification/faq/index.html -
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Recertification
Two Ways to Recertify Recertification Journal:
Obtain a minimum of 18 recertification units during your
three-year certification period
Document them in your recertification journal
Examination: Sit for the exam. (Required if your certification expired and
is past the six-month grace period.)
Recertification FAQs
http://asqorangeempire.org/featured/quality-certifications/http://prdweb.asq.org/certification/control/recertification/rucredits/indexhttp://prdweb.asq.org/certification/control/recertification/exam/indexhttp://prdweb.asq.org/certification/control/faq/indexhttp://prdweb.asq.org/certification/control/faq/indexhttp://prdweb.asq.org/certification/control/recertification/exam/indexhttp://prdweb.asq.org/certification/control/recertification/rucredits/indexhttp://asqorangeempire.org/featured/quality-certifications/ -
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According to I an Barreto!
Manage your study time, put in time toanswer questions from the primer
Organize your notes at least one week before
the test, this takes at least 1-2 nights Be confident in your knowledge, you know
more than you may think
The exam is a race against the clock 4-hours will be plenty of time so long as you
are organized
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Craig TingleyE mail: actingley@yahoo com