The Case of the Blended Content
Transcript of The Case of the Blended Content
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UL and the UL logo are trademarks of UL LLC © 2015
Blended Learning for Organizational Competitiveness
By Karl M. Kapp, Ed.D. Twitter: @kkapp
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For: Notes/Slides
Additional Ideas www.karlkapp.com
www.karlkapp.com/kapp-notes
Lynda.com Course on Gamification
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Karl M. Kapp
and UL EduNeering
Present:
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It started out like any other day at the office…
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I had just ventured out on my lunch break…. when she showed up
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Hi ya boss.
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Hey, I need your help and I need it
fast.
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On my lunch break?
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Yeah, we don’t know what training delivery method to
use when, it’s a mess.
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I started to imagine the chaos, the agony, the missed learning opportunities…it wasn’t pretty….
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Then she zoomed off into the cityscape…
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We’ve got to solve this mystery. Help me figure out the clues …and fast. How do we match the right delivery with the right content?
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Stakes are high and time is short.
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The news of wrong delivery method was spreading…
Training Delivered: Wrong Method?
Learning eagLe October 30, 2014 See Section F for Coupons
Investigation Opened By Harry James Las Vegas, NV– It started out as just another normal day. Larry the Learner had just sat at his desk to embark on a learning journey. A journey that turned horrific within only a few moments. The result is unnecessary incident that could and should have been avoided by having the right instructional strategy coupled with the right content.
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Type of Training Disadvantages
Advantages
First, get a pen and paper and draw something like this.
You do have a pen and paper? Right?
Best Used For:
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Now let’s search Larry’s office for clues…
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Today: Go see Learning Lady.
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We need to visit one of the toughest L&D folks I know. The Learning
Lady.
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Let’s get going to her favorite hangout.
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On her lunch hour she hangs at a place called “The Dinner”
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Yeah, she was a former school teacher. As wicked with the red pen as they come.
Oh, no I don’t.
It’s not “The Dinner.” It’s “The Diner.”
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So tell me about learning deliverys.
…deliverys No! …deliveries Yes!
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First, let me tell you about the advantages of Instructor-Led
Training.
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Type Of Training
Disadvantages Advantages Best used For:
Let’s take some notes on that.
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She started to rattle off the advantages.
Creates a sense of community in organization.
Can quickly be developed.
Allows specific questions to be answered immediately.
Instructor can see if learners are “getting it.”
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Got, it. So any disadvantages.
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Plenty, but let’s see if you detectives can
think of any.
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Ah, good. Now here is what instructor-led training is best
used for.
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Topic requires discussion or demonstration.
Anticipation of many questions
Needs to be created and delivered quickly.
Nuanced information.
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Type Of Training
Disadvantages Advantages Best used For:
Instructor-Led
-See students -Specific Questions -Quickly Developed -Community.
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I can’t give you any more information. I have to go. To learn more, you must talk to…
Our conversation was over. She had to go.
“The King Pin.”
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It was a short trip to The King Pin’s Office.
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He appeared to be expecting me….
I was expecting you. I got a text you were coming.
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Hello King Pin. Call me Bob.
Hi, ya Bob.
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I need to know about OJT advantages and
pitfalls. I only know about
advantages..
Start talk’n Bob.
Actually, I think I’d like you to call me King Pin.
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On-the-Job Training, OJT has lots of great
advantages. They include…
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Allowance for one-to-one exchange of
knowledge.
Hands-on learning.
Cost effective.
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Thanks, helpful but come on King Pin, spill the beans
on disadvantages.
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Alright, alright, I do know some disadvantages.
But why don’t you tell me?
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Not scalable.
Fundamentals are not always covered.
Very instructor and situational dependent.
Not always consistent.
Taking knowledgeable employee off line.
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Anything else you want to tell me?
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Yeah, read what’s in this folder, it can
help.
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Alright, detectives did you get all that?
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Type Of Training
Disadvantages Advantages Best used For:
Instructor- Led
-See students -Specific Questions -Quickly Developed -Community.
On-the-Job Training
-Inefficient use of time. -Must teach to middle of group. -Tracking is often missing
-Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close
-Not scalable -Dependent -Missing basics -Off line problems -Consistency
-One-on-One -Personal -Cost Effective -Hands-on
-Technically focused -Hands-On -Complex feedback loop.
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Now we need to find Ivan…the Informant...
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I knew one of his old hangouts...
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He was about as friendly as a ghost on Halloween with no one to haunt.
Hello, again clueless…
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Sure, I’ll tell you about eLearning.
He was about as friendly as a ghost on Halloween with no one to haunt.
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Wait, here’s what we know.
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Not bad, but let me tell you what I know.
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He then grabbed his typewriter and made some notes to explain about eLearning.
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Advantages: -24/7 access -Ability to easily track completion -Moves at employee’s pace -Consistent presentation of content
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Type Of Training
Disadvantages Advantages Best used For:
Instructor- Led
-See students -Specific Questions -Quickly Developed -Community.
On-the-Job Training
-Inefficient use of time. -Must teach to middle of group. -Tracking is often missing
-Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close
-Not scalable -Dependent -Missing basics -Off line problems -Consistency
-One-on-One -Personal -Cost Effective -Hands-on
-Technically focused -Hands-On -Complex feedback loop.
eLearning
-24/7 -Tracking -self-paced -Consistency
Let’s write this down, good stuff.
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You know, the next question. What
about disadvantages?
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None, I love elearning.
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Your wrong Ivan, we know some disadvantages. You
are holding out on us.
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Ok, ok…here’s what I got.
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Disadvantages: -No ability to ask questions -No personal touch -No “feel” for actual equipment -No social interactions
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How is your chart looking detectives? We must be getting
close.
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Type Of Training
Disadvantages Advantages Best used For:
Instructor- Led
-See students -Specific Questions -Quickly Developed -Community.
On-the-Job Training
-Inefficient use of time. -Must teach to middle of group. -Tracking is often missing
-Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close
-Not scalable -Dependent -Missing basics -Off line problems -Consistency
-One-on-One -Personal -Cost Effective -Hands-on
-Technically focused -Hands-On -Complex feedback loop.
eLearning
-24/7 -Tracking -self-paced -Consistency
-No ?’s -Not personal -No “feel” equip -Not social
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Before you and your loser friends …go, here is a pack of matches.
You might want to start a fire.
Or, it might be a clue.
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I arrived at the place on the matchbook, as shady as a pine grove at Midnight…
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I found a scrap of paper on the ground. It was a clue alright.
Look a scrap of paper, it’s a clue
alright.
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When to use eLearning for Instruction -Consistency is required -Needs to be available 24/7 -Geographically dispersed workforce -Assessment is required
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Suddenly “Boss Lady” pulled up in her fancy car.
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She threw me a folder…
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Then she zoomed off into the cityscape…
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Specific skilled Tasks
(OJT) Intermediate Knowledge (Classroom)
Fundamentals (eLearning)
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eLearning Instructor Led
eLearning
OJT OJT
Job Performance
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We need more information from Boss Lady…let’s go.
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This was it, she was going to tell me about the best type of learning delivery.
Have a seat.
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There is no chair.
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Ok, look…check out your chart.
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Type Of Training
Disadvantages Advantages Best used For:
Instructor- Led
-See students -Specific Questions -Quickly Developed -Community.
On-the-Job Training
-Inefficient use of time. -Must teach to middle of group. -Tracking is often missing
-Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close
-Not scalable -Dependent -Missing basics -Off line problems -Consistency
-One-on-One -Personal -Cost Effective -Hands-on
-Technically focused -Hands-On -Complex feedback loop.
eLearning
-24/7 -Tracking -self-paced -Consistency
-No ?’s -Not personal -No “feel” equip -Not social
-Consistency -24/7 -Far Geography -Assessment Req
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To solve the mystery, you need to understand that a blended approach is the best. Think of your training strategy as a continuum and not
as a series of one-offs.
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Also, you didn’t even factor in things like cost. OJT and Instructor-led are lower cost initially but higher cost in the long run. For
classes that run more than once.
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So, the bottom line is that you need all three Instructor-led, OJT and eLearning to
have the most instructional and cost effective approach.
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Alright, detectives let’s close the case.
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It was starting to look like the case wouldn’t end so easily….
Wait. This case is not going to end so easily.
Did you see this morning’s paper?
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I’ll conduct an investigation
alright.
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But now…I’m out of time. We’ll solve that case in a future presentation.
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But lucky for you, UL EduNeering has a
whitepaper on this topic. Get it today!
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The End
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Credits:
Detective Artwork Courtesy of Vanessa Bailey
Typewriter is Clip Art
![Page 94: The Case of the Blended Content](https://reader030.fdocuments.us/reader030/viewer/2022032420/55a5f1101a28ab05328b460e/html5/thumbnails/94.jpg)
Questions?