THE BUSINESS CASE

FOR MANAGED IT &

COMMUNICATION SERVICES /

30 Sep 2010

Richard Quine

Product Director, Voice & Unified Communications

Question /

What are Managed IT Services?

Question /

Aren’t Managed IT Services

the same as IT Outsourcing?

Answer /

As a Managed IT Service Provider,we provide wholesale, on-demanddata & voice services, managed 24x7x365, to IT departments so that they

don’t have to do it themselves /

Answer /

Importantly, Managed IT Services allows a IT department to focus on managing

information rather than managing

Technology /

Our Core Differentiator /

While some providers chose to focus on one – or a few services – InTechnology’s core differentiator is that it is expert in the full suite of Managed IT & Communications Services and Cloud based delivery models /

FOUR REASONS TO

CONSIDER MANAGED

IT SERVICES /

Reason 1: Implementation /

• With a hosted service, all the infrastructure work

has been done – you just connect

- We can also come to site and install it for you

• Fancy DIY IP Telephony?

- You may not realise the complexity until you start, and then it’s too late

- InTechnology has the experience of installing 16,000 hosted IP

voice users

• Maybe DIY Microsoft OCS & Exchange?

- But why bother?

- InTechnology OCS and Exchange service can be deployed within days,

with new users added instantly

Reason 2: Budget /

• Capital efficient

- With no new equipment or software to buy, capital budget needed

is usually very low

- Maybe you are thinking of spending £1000s on a new IP PBX?

- A fully managed IP telephony service costs from just £8 per user

per month, including the phone

• Flexible

- You also have the benefit of only paying exactly what you need,

when you need it

- Hosted services mean you can flex up and down without worrying about

future demand until it happens

Reason 3: Priorities /

• Focus on strategic, not operational- You have a limited IT budget and a small team

- Hosted services allows you to focus your resources on what’s important

• InTechnology has already invested £100m in a world-class shared

IT infrastructure- Our economies of scale allow us to offer you a 24x7 carrier managed

service for less cost than you think

- You can forget about routine maintenance, leave this to us

Reason 4: Risk /

• InTechnology is the UK’s most experienced hosted IP voice provider

- We made our mistakes a long time ago so you don’t have to

• Use InTechnology consultants and project managers as an extension

of your IT team

- Whenever we deploy a new service, it is built to your

exact requirements

- Our project managers, service delivery team, and support team are

alongside you every step

EXAMPLE: IP TELEPHONY

AS A MANAGED SERVICE /

PHONEANALOGUE / DIGITAL PBX

COMPUTER

PSTN

PHONE NETWORK

COMPUTER

WIDE AREA NETWORK

DATA

COMPUTER ROOM

How telephony has evolved /1: Separate data & voice networks /

How telephony has evolved /2: Telcos moves to digital (then IP) voice & data infrastructures /

PHONEANALOGUE / DIGITAL PBX

COMPUTER

COMPUTER ROOM

DIGITAL VOICE /

DATA NETWORK

How telephony has evolved /3: The IP PBX brings voice convergence to the office /

IP PBX

ISDN / MPLS

IP VOICE / DATA

NETWORKIP DESKTOP COMPUTER ROOM

How telephony has evolved /4: The PBX functionality moves into the Telco network /

ISDN / MPLS

IP VOICE / DATA

NETWORKIP DESKTOP

MANAGED IP SERVICES

COMPUTER ROOM

So are the days of the PBX numbered? /

Will the new generation of telecoms technology make the PBX look asold fashioned as this switchboard?

Technology is evolving the desktop from this … /

To this … /

Typical InTechnology

Customer Cloud

Deployment /

CUSTOMER

VIRTUAL DATA

CENTRE

INTERNET CORPORATE VPN

TCO OF DIY VS. MANAGED

IT SERVICE

EQUIPMENT PURCHASE

CALL CHARGES

RENTAL OF PHONE LINE

SUPPORT & MAINTENANCE

Cost of a Traditional Premise-based PBX

Cost of a Traditional Premise-based PBX

NO PBX, JUST PHONES

NO CHARGES FOR CALLS

BETWEEN IP VOICE USERS

NO MAINTENANCE CONTRACTS,

24X7 SUPPORT INCLUDED

NO PHONE LINES NEEDED, USE YOUR

EXISTING WAN CONNECTION

TCO example/Company with 180 staff and two offices /

• With 180 staff, this equated to £17.36 per user, per month

This was to just operate their obsolete phone system /

• But the cost of a PBX replacement was quoted at £250,000 by

their PBX supplier /

Example hosted IP Telephony service

charges /Includes phone rental for a 200 user system /

POLYCOM IP 321/331 POLYCOM IP 550

Compare with

current spend of

£17.36 / user on just

PBX maintenance

SUMMARY /

Managed IT & Communication Services /

• With no hardware or software to purchase, setup costs are kept low and

there are no unexpected costs

• All design, installation, and maintenance is included as part of the service

• The costs of running the phone system are kept low with no need for phone

lines and free site-to-site calls

• InTechnology are well positioned to help you with all your communication

requirements, regardless of size or complexity

Come visit us at Stands 5, 6 and 7 to learn moreabout our Managed IT Services /

www.intechnology.com

Richard Quine

richard.quine@intechnology.com