THE BRIDGE TO VOLUNTARY COMPLIANCE EDUCATION ... - …
Transcript of THE BRIDGE TO VOLUNTARY COMPLIANCE EDUCATION ... - …
The Bridge to Voluntary Compliance• Compliance Starts from Within
• About Taxation University
• Education as a Bridge• Educating Staff• Call Center Agents• Public Outreach
Voluntary Compliance Factors• Economic:
• Tax Rates• Probability of Audit• Fines
• Psychological:• Public’s Knowledge• Social Norms and Fairness• Attitude Towards Government
See: Preconditions of Voluntary Tax Compliance – Hofman, Hoelzl, and KirchlerPMC 2012 Mar 14.
Voluntary Compliance• 83% Already Do it
• Remaining Gap is:• 7% Non-Filers• 10% Possibly Needing Enforcement
Estimates from IRS Tax Gap Study, TY 2006
And an Opportunity…• Who do we Educate?
• Division Staff• Call Center Agents• The Public
• How do People Digest Information?
The TaxU Approach• Quarterly Course Sign Up
• 39 Courses in Total • Always more in Development
• Subjects:• Income Tax• Business Taxes• Property Tax Relief Programs
• New: Career Majors
• Microsoft Office• Professional Development• Plain Language
Why use Plain Language?• You have an Audience that WON’T Read
• If your Web Content, Documents, or Notices are unclear, your Staff will:
• answer more phone calls• receive incomplete correspondence• mail unnecessary bills• collect less revenue
Call Center Education• Keep it Simple
• Layman’s Terms
• Create Manuals as Needed
• Easy to Navigate Resources• Exploit Digital Strengths• Hyperlink, Hyperlink, Hyperlink
Public Outreach• Explain Obligations:
• Small Business Owners• Income Tax Filers• Property Tax Relief Programs• Tax Professionals
• Don’t Forget to Take Their Feedback
Public Outreach• Tax Basics
• Recent Tax Law Changes
• Policies and Procedures
• Upcoming Notices and Projects
Voluntary Compliance & Education• Support a Voluntary Compliance Culture
• Open the Door
• Encourage Education
• Let the Public Fill your Coffers• They Will, if They Have Clear Direction
Want more information???
Jacob Foy, Team LeaderTaxation University
New Jersey Division of Taxation609.633.6015