THE BIG SHIFT TOWARDS TECHNOLOGY INTEGRATED ... · 11/30/2018 · PrincipalSponsor Co-Sponsor...

PrincipalSponsor Co-Sponsor

KnowledgePartner Associate Sponsor

CorporateSponsors

Technology Partner

Presents

8th ANNUAL GLOBAL BUSINESS SERVICESCONCLAVE

THE BIG SHIFT TOWARDS TECHNOLOGY INTEGRATED BUSINESSSERVICES– The Art and Science of Delivering Value andROI

FRIDAY, NOVEMBER 30,2018

AT

www.sharedservicesforum.in

Program Director: Sunil Sayal, Region CFO – India, Nokia Solutions &Networks

http://www.sharedservicesforum.in/

2018

Leadership Highway for ProcessRevolution

ReDefining the HR for Competitive Edge – Integration. Innovation. Intelligent Automation.

ReWriting the Playbook of Finance Transformation – Agile Leadership. Capability Quotient.

Technology Edge

ABOUT

SSF’s FLAGSHIPANNUALCONCLAVE

Shared ServicesForum (SSF)with RvaluEConsulting asknowledge partner, has conceptualized and has been holding the

Annual Conclave for seven consecutive years now. The key objectives of this event are to capture, recognize and

disseminate awareness/ impact of IT & Business Process Management (BPM) by Global Indian Organizations through

Shared Services, both captive and hybrid, thereby fully leveraging the best practices from global shared services and off-

shoringoperations.

Past Conclave Events - 2011 to 2017

The journey of SSFbegan in 2011 with the purpose of sharing the knowledge which was resident with a few leaders of

the shared services and outsourcing industry. This journey so far has been extremely successful with its focus

progressively widening from Business Process Consolidation & Transformation to a more holistic Tech & Capability

Enabled BPM. Participants take back not only a myriad of experiences with respect to strategic execution of BPM, but

also best practices, associations/ connections and awards that bring in ‘Culture’ and ‘Value’ to the Industry.

THEMES AT SSF’S ANNUAL CONCLAVE, SUMMITS AND LEADERSHIP INTERACTIONEVENTS

Finance and Accounting Transformation through SharedServices

Shared Services as a Strategic Enabler

Redesigning Business Processes for Competitive Advantage

Process Agility & Cost Optimization in Service and SupportFunctions:

The Imperatives for Global India

Delivering on Business Imperatives – Unleashing the Power of ProcessDiscipline

Rising Above Inertia – A Leadership Interaction

Next Leap in Business Process – Leadership Interaction on India’sReadiness

Unlocking Strategic Value – Through Disruptive Practices and Thinking

Rebooting Business Process Strategy To Outcompete – Building Sustainable Differentiators For Global

India

The Digital Metamorphosis –Transitioning Successfully

ReShaping the Transformation Strategy – What Triggers? What Matters? What Next?

PAGE 2

SSF’sAnnual Conclave event is one of its kind in India, with a winning combination of renowned panel of speakers, and

attended by leaders from across the country, followed by an extremely charged-up evening of celebrations for

ExcellenceAwards & Recognition for Leaders & Organizations across theGlobe.

The last 7 Conclave events have received remarkable participation of 100+ leaders every year from organizations like

Mastercard, AXA-Business Services, Unilever, Syngenta, HSBC, Vodafone, Ericsson, Bharti Airtel, American Express,

Cargill, Clariant India, KuoniTravel Group, Diageo, ANZ, Dr Reddy'sLaboratories, Forbes& Co,Maruti Suzuki, Piramal

Enterprises, AmeripriseFinancial,FICO-APAC,United Health Group,Cyient, DBOI,Fidelity, Whirlpool, Swiss Re,Solvay

BusinessServices, SCOPE,Target, Bankof America, Shell, EsselGroup, Salient BusinessSolutions,TATA Motors, TATA

Steel, TATAPower, Dabur, Jindal Steel & Power, SRFLtd, Pericent, IBM, Everest Group, Luxor, Cnergyis, EXL,Future

Group, ICICI Prudential, KPMG, GSK, Mother Diary, Nestle, PwC, Religare, Deloitte, Sun Pharma, Siemens, Metro

Global, Kohinoor Foods, Tata Business Support Services, UTI Mutual Fund,, Infosys BPO, Cipla, Sintex Industries Ltd,

United SpiritsLtd, Wipro, ThomasCook,SOTC,Adani Group, Aircel, Escorts,Nokia Solutions, VE CommercialVehicles,

Hindustan Coca-Cola Beverages Ltd, Raymond Lifestyle Business,JSW,HCL, Intelenet Global, CompassGroup, Duster

Total Solution Services, Uipath, Welspun, Barclays, BSNL, Intex Technologies, Rio Tinto, ZingHR, Ally Wiredsoft

Solutions, Citibank, BRICS CCI, Brahma Group, Principal Global Services, Olam International, Boston Scientific, and

several PSUs,to name a few.



CONTEXT8th ANNUAL GLOBAL BUSINESS

SERVICESCONCLAVE

SharedServicesForumtakespleasure in announcing its:

8th ANNUAL GLOBAL BUSINESS SERVICESCONCLAVEOn

THE BIG SHIFT TOWARDS TECHNOLOGY INTEGRATED BUSINESSSERVICES

– The Art and Science of Delivering Value and ROI

Friday, November 30, 2018 at The LaLiT Ashok,Bengaluru

The world of Business Services is at the cross-roads. It is moving beyond efficiency and optimization to business

growth enablement, value creation, transformation and speed. Over the last few years, there are three Big Shifts that

are surfacing and are actually happening to movefrom TechEnabledto TechIntegrated BusinessServices:–

A. Sequential Design to Simultaneous Design: Remote access, receiving information, processing and delivering

services where Technology is an enabler, is giving way to process and technology which require ‘simultaneous’

design for execution and delivery of the services, with technology as an equal or more than equal partner. It is not

‘off shore or consolidate first and then automate; it is automate and then offshore or consolidate’.

B. Linear Thinking to Organic Thinking: The processes moving from being structured and rule based to flexible and

change based is becoming an integral part of Business Services. This brings focus on customer journeys as the key

driver of the services and finding the right technology to drive those business processes with a view to make

those servicessolution oriented.

C. Enterprise to Exponential Technologies: Technology architecture is going beyond being an enterprise function to

drive the core business, where business models are changing by use of technology. Exponential technologies are

becoming disruptors to redefine work processes and to reimagine the GBS service delivery to enable digital

businessmodels for the enterprise.

Given the above metamorphosis arising from this high-speed digitizing and transforming world, GBS and SSC

organizations need to keep a laser focus on future readiness and their roles as sustainable corporate assets – by

leveraging the new-age technologies and service delivery models. ‘Wide’ technologies which are social, mobile and

interconnected compete for mindshare with ‘deep’ ones, which are analytical, robotic or inherently intelligent. Each

of these is equally important today as the business fabric is becoming increasingly digital at a breakneck speed. In fact,

companies who simply adapt technology to the way they do business might just be missing the boat. Instead, leading

edge businesses are adapting their businesses to the capabilities these technologies provide. With all these, there is a

clear demand to combine creativity with structure, excellence with end-to-end, and being with doing – in a way,

combining the ‘art and science’ of BusinessServicesto deliver value andROI.

Business and service units such as GICs have come a long way in the past few decades. Several global GIC heads are

executive officers in their corporate offices and have organization wide roles and obligations. Their units have in

themselves become strategic assets to the companies. They realize the urgency of accelerating transformation for

business imperatives – of delivering value andROI.

The art of knowing where and what to strike coupled with the science on how to strike for the best impact is a skill

best learnt from experience - our own and from others. SSF’s Global Business Services Conclave 2018, the 8th in our

annual series, aims to bring the focus of GBSleaders to reflect and crystalize on both the art and science of achieving

the strategic objectives of being profitable, sustainable and socially relevant, by learning from those who have been

there, done that. This one-day event will focuson what matters today in what is likely to matter tomorrow.

The agenda will cover a myriad of topics such as (not limited to) – The need for speed – a delicate balance; Centre

heads – several balls in the air at all times; Workforce and delivery models – which, where and why; Next gen

technology deployments –de-mything; Global and domestic best practices – what workedwhere.

Each of the above will be presented by industry leaders of distinction who are only too happy to share their

experiences and vision. As is our tradition, the conclave will also include felicitating BPM Achievers, Business

Pioneers, and Excellence Awards. We would also release the SSFResearch & Survey Report 2018 on Global Business

ServicesBest Practices and Trends.

PAGE 3www.sharedservicesforum.in


SPECIFICS8th ANNUAL GLOBAL BUSINESS

SERVICESCONCLAVE

ORGANIZING COMMIProgramDirector:

Sunil Sayal, Region CFO - India, Nokia Solutions & Networks, and President, Shared ServicesForum

Anand Maheshwari, Founder Director & Global Business Head, Quintes Global

Tanmay Agarwal, VP & Head-Global Business Services at Hindustan Coca-Cola

Beverages Pvt Lt

Sanjay Gupta, Chief Architect, Shared ServicesForum

Rajesh Garodia, Chief Transformation Architect, RvaluE Group

Rahul Puri, Head of Employer Relationships, ACCA

Narayanan Subramanyam, Former CIO, United Spirits Ltd, & Chief Information Architect, RvaluE

Pallavi Jayaswal, General Manager, Shared Services Forum, and RvaluE Group

DATE, VENUE AND TIMINGS OF THE 8th ANNUAL GLOBAL BUSINESS SERVICESCONCLAVE

Date

Venue

Address

:

:

:

Friday, November 30, 2018

The LaLiT Ashok , Bengaluru

Kumara Krupa High Grounds

Next to CM Guest House

Bengaluru, Karnataka560001

Phone: 080 3052 7777

GRAND BALLROOM, The LaLiTAshok

Registration

PanelSessions

:

:

0830 – 0930 Hrs

0930 – 1715 Hrs

1715 – 1800 HrsExcellence Awards & Recognition :

Cocktail-Dinner : 1830 Hrsonward…

Eminent speakers from India and overseas put forward their ideas and share their experiences under panel

sessions/themes during the event. Some of the speakers at our past events have been renowned leaders like Priyan

Fernando, Chairman Brandix, V Ganesh, CEO Karvy, Bibek Agarwala, CFO Raymond, BVR Mohan Reddy of Cyient,

Gilles Boutte of VECV, Annie Mathew of Mother Dairy, VV Balaji of ICICI Prudential, Dr Sukanyya Misra of

Mastercard, Irendra Chhabra of Essel Group, Amit Saha of Syngenta, Amit Dhingra of Nokia Solutions & Networks,

Sarajit Jha of Tata Steel, Viswanathan P of Hindustan Unilever, Urs-Ulrich Katzenstein of Metro Global, Anupama

Mohindra of American Express, K Ramesh of Rural Shores, Rajendra Prasad of SRF Ltd, Samir Joshipura of Sintex

Industries, Raman Roy of Quatrro Global Services, Akhil Gupta of Bharti Group, PB Balaji of Hindustan Unilever,

Vinod Aggarwal of VECV,Vandana Joganiof ICICI Bank, H Karthik of Everest Group, Kishan Jayasekera of Brandix, Sri

Lanka, Anil Sachdev of Grow Talent & SOIL, Umang Vohra of Dr Reddy’s Laboratories, Govind Sankaranarayanan of

Tata Capital, AnupVikalof Aircel, RaviSRamakrishnanof RvaluEGroup, to name just a few.

Panel Discussion in Progress, 2015 Annual Conclave2017 ANNUAL CONCLAVE IN PROGRESS

Delegates at the 2014 AnnualConclave

Snapshot of the previous ConclaveEvents

PAGE 4 www.sharedservicesforum.in


8:30 - 9:30AM REGISTRATION & WELCOME TEA/ COFFEE

9:30 – 9:55AM

INTRODUCTORYSESSION

Welcome Address & ThemeIntroduction

Lamp Lighting and Unveiling of SSF’s TIBS Model by

Chief Guest Hon'ble Sri Priyank M Kharge, Minister for

Social Welfare, Govt of Karnataka

Sri PriyankM

Kharge

SunilSayal

NavneetKapoor

Ravi S

Ramakrishnan

9:55 – 10:15AM

KEY NOTEADDRESS

The Future Ready Business Services - Achieving Enterprise

Objectives

NavneetKapoor

10:15 – 10:35AM

PRESENTATION

Making shift from Tech Enabled towards Tech Integrated

Business Services - Driving Customer Experience &Value

KHarishankar

10:35 – 11:00AMSPECIALADDRESS

Digital GBS - The Art and Science of Delivering Value

Anantha

Radhakrishnan

11:00 – 11:30AM TEA/COFFEE & NETWORKING

11:30 – 12:30PM

PANELDISCUSSION

Art of Balancing Present & Future to DeliverRoI:

Technology, Services & Impact

• Keeping the Lights On and Accelerating for Future

Readiness

• The art of knowing where and what to strikecoupled

with the science on how to strike for the bestimpact

Moderator:

RakeshSinha

Speakers:

VaitheeswaranS

R KRangan

BibekAggarwala

AudienceInteraction

12:30 – 1:30PM

PANELDISCUSSION

Beyond Cost Centre to Capability Centre or Strategic Asset

How has the Role of Center Headschanged:

• Given the conflicting demands from sponsor,

customers, team and competitive pressures of

providers?

• What needs to be the top agenda tomove beyond a

cost center to become and remain a strategicasset?

Moderator:

RajeshGarodia

Speakers:

TanmayAgarwal

IrendraChhabra

SudhirBanerjee

AudienceInteraction

1:30 – 2:15PM NETWORKINGLUNCH

AGENDA8th ANNUAL GLOBAL BUSINESS

SERVICESCONCLAVE


FRIDAY, November 30, 2018 at The Grand Ballroom of The LaLiT Ashok, BENGALURU

PAGE 5www.sharedservicesforum.in


2:30 – 3:00PMPRESENTATION

New Age Practice & Trends in BusinessServices HKarthik

3:00 – 4:10PM

SUCCESS STORIES AND CASEPRESENTATION

• Successful Deployment of Robotics Process

Automation Delivering on ROI and Process

Effectiveness

• RPA as an enable to blockchain and otherNextgen

• Technologies

Moderator:

Narayanan

Subramanyam

Speakers:

SanjayDora

Krishna

Ramachandran

AtulPratap

RajeevMittal

AudienceInteraction

4:10 – 4:30PM TEA/COFFEE & NETWORKING

4:30 – 4:50PM Introduction to SSF’s TIBSModel SanjayGupta

4:50 – 5:50PM

PANELDISCUSSION

The Capabilities for the New Age BusinessModels

• Integrating existing legacy & ERP Technologieswith

Adoption of AI

• Creating Centre of Expertise or Center of Competence

for ValueCreation

• Working Together of Millennials, Human &Digital

Workforce

Moderator:

AnandMaheshwari

Speakers:

KapilJain

RameshSharma

Mahesh

Krishnamoorthy

RahulPuri

AudienceInteraction

6:00 – 6:30PMSPECIAL ADDRESS by Sri AshishVidyarthi

(National Award Winning Actor, TEDx Speaker, Thinker

and Renowned MotivationalSpeaker)

Sri AshishVidyarthi

6:30 – 7:15PM

7:15 – 7:25PM

SSF EXCELLENCE AWARDS & RECOGNITION AND FELICITATIONS2018

Concluding Remarks & Voteof Thanks RakeshSinha

7:25 PMonward… Networking Cocktail &Dinner

INDICATIVE AGENDA8th ANNUAL GLOBAL BUSINESS

SERVICESCONCLAVE


FRIDAY, November 30, 2018 at The Grand Ballroom of The LaLiT Ashok, BENGALURU

www.sharedservicesforum.inPAGE 6


OUR ESTEEMED SPEAKERS 8th ANNUAL GLOBAL BUSINESS

SERVICESCONCLAVE

1Hon'ble Sri Priyank M KhargeMinister for Social Welfare, Government of Karnataka

2Sri AshishVidyarthiNational Award Winning Actor, TEDx Speaker, Thinker & Renowned Motivational Speaker

3

4

Vaitheeswaran SChief Executive Officer, Manipal Education and Medical GroupSunilSayalRegion CFO –India at Nokia Solutions & Networks and President–SSF

5KHarishankarVP- IT -Global Enterprise Applications, & Lead -Unilever Technology &Solutions Centre

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

Anantha RadhakrishnanChief Executive Officer and Managing Director of Infosys BPMR KRanganPresident & Chief Executive Officer of Nomura Services IndiaNavneet KapoorChief Transformation Officer atA.P. Moller-MaerskKapil JainSenior Vice President and Global Head of Sales and Enterprise Capability, Infosys BPMRavi SRamakrishnanFounder & CEO of RvaluE Group and Founder –SSFShailendra SaxenaES Transformation and Delivery Leader atEY GDSRajeevMittalManaging Director –India atUiPathBibek AgarwalaCFO –Lifestyle Business, Raymond LimitedKrishna RamachandranGlobal Head of R2R & Lead RPA, Royal PhilipsRameshSharmaChief Officer- Group Shared Services at AdaniHKarthikPartner, Global Sourcing Practice at Everest GroupSanjay DoraChief Operating Officer, Group Service Centers at ANZIrendra ChhabraManaging Director & CEO, Ebex Services (EsselGroup)Mahesh KrishnamoorthyChief Business Officer, Mahindra Integrated Business Solutions (A MahindraGroup Co)Atul PratapHead -F&A Shared Services, Adani GroupSudhirBanerjeeSenior Vice President -Head of Global Business Services at ASEA BROWN AND BOVERITanmay AgarwalVP & Head-Global Business Services at Hindustan Coca-Cola Beverages Pvt LtdRahulPuriHead of EmployerRelationships, ACCARakesh SinhaExecutive Director & COO at RvaluE Group and Co Founder -SSFAnand MaheshwariFounder Director at Quintes Global Private LimitedNarayanan SubramanyamFormer CIO, United Spirits Ltd, & Chief Information Architect, RvaluERajeshGarodiaChief Transformation Architect atRvaluE GroupSanjay GuptaChief Architect, Shared ServicesForum

www.sharedservicesforum.in PAGE 7


Delegate Fee Payment Methods

1) Online Payment to the Bank Account of ‘Shared servicesForum’

o Account Name: Shared Services Forum

o Bank: HDFC Bank Ltd, Malviya Nagar, New Delhi - 110017

o Bank Account: Current A/c No. 13607630000737

o RTGS/NEFT IFSC Code –HDFC0001360

2) Cheque/ Demand Draft

o In favor of ‘Shared Services Forum’ (payable at New Delhi,India)

3) Credit Card/ Debit Card – Give us a call at +91-9899990344 for the PayZapp link. Please note that this payment

mode will incur an additional 2.5% on the totalFee.

Who are attending

C-Suite Executives, Finance Controllers, Heads of HR/ IT/ Supply Chain

Entrepreneurs of the RuralSector

Business strategy Leaders/Managers

Senior functional managers from multiple functions like, Quality/ Process Excellence, Finance & Accounting,

Corporate Compliance, Supply Chain & Logistics, Information Systems, HumanResources

Managers/ Leaders from Shared Services /BPO – F&A, HR, Supply-chain, Operations

People managing CPCs of Banking/ Financial Services/ Insurance operations

DELEGATES8th ANNUAL GLOBAL BUSINESS

SERVICESCONCLAVE

2018 Conclave Objectives & Outline

The agenda of the 8th Global Business Services Conclave 2018 has been categorized under three streams:

Panel Discussions, Case Presentations, and Knowledge SharingInteractions,

Felicitating BPM Achievers, Business Pioneers, and SSF Excellence Awards & Recognition for organizations, and

Release of the SSF Research & Survey Report 2018 on Global Business Services Best Practices and Trends

Key Takeaways for Delegates

The Conclave will be attended by 100+ delegates. Speakers (Business Leaders having experience of leading

transformation) will share their experience. The key takeawaysare:

To reflect on the demands from sponsor, customers, team and competitive providers

To become a sustainable asset to the business, thereby accelerating transformation and being futureready

To identify the best suitable Business Services Operating Models, and sustain the versatile partnership between

Innovation andPerformance

Impact on the ROI and ProcessEffectiveness

Interact with experts and Industry leaders with Shared Services/ BPMexperience

Tips and Best Practices for Global Business Services

Participation Fee for Delegates


CATEGORY

EARLY BIRDFEE

(Valid up to October 30,2018)

Post

October 30,2018

1-2

Delegates

(INR) per

person

3-4

Delegates

(INR) per

person

5Delegates

(INR) per

person

5+Delegates

(INR) per

person

Single/ Multiple

Participation

(INR) perperson

Non-SSFMembers 16,000/-

PLATINUM Members

12,500/- 12,000/- 11,000/- 10,000/-

2 Complimentary Passes + 4 add-on Nominations @9000/- 11,200/-

14,400/-CORPORATEMembers Up to 6 Nominations @11,500/-

Please note: 18% GST will be charged on the above Registration Fee. GSTIN:07AADCR9626F1Z8

PAGE 8


To participate in the awards, send your organization name, email id and the category you wish to

participate in to the following Emailid: [email protected]

LAST DATE FOR RECEIVING NOMINATIONS IS: OCTOBER 15,2018

SSF EXCELLENCE AWARDS, RECOGNITION &FELICITATIONS

The last decade has seen the emergence of true adoption of Business Process Management (BPM) & Shared Services

in India. It is possibly the beginning of a new era where we are challenging existing legacies, and building an

innovative Global India.

The time is now ripe for Excellence Awards & Recognition to those who have delivered Business Imperatives using

the power of Process Discipline. With this intent, Shared Services Forum, in collaboration with its Knowledge Partner

RvaluE , has instituted Shared Services Excellence Awards, Recognition & Felicitations. These Awards have been

established to honor, recognize and promote Process Management and Transformative Strategies by Shared Services

demonstrating winning practices. These awards are designed to recognize contributions by Companies & Individuals

that are broadlycomparable.

SSF EXCELLENCE AWARDS &RECOGNITION

The Shared Services Excellence Awards are designed to recognize contributions by Companies and Individuals/

Professionals that are broadly comparable. With this objective, the year 2018 will have the following categories for:

EXCELLENCEAWARDS

SharedServicesin India/ Overseas:Servicingfor anyof the ServiceFunctions(private orpublicsector),such as

Finance & Accounting (F&A), Human Resource (HR), Supply Chain Management, Operations, Customer Life

CycleManagement, Information TechnologyServices

Effective BusinessProcessTransformation – Delivered Business Impact/ Achieved BusinessExcellence by any

of the following:

ProcessExcellence/ Innovation in any of the Service Functions

TechnologyTransformation orDigitization in any of the ServiceFunctions

Deploying Innovative People Practices resulting in a Business Impact

Movingup the Process Value Chain

Exemplary Customer ExperienceManagement

The above Awards will be for two separate sub-categories:

Global In-House Centers

Corporations and Shared Services inIndia

Achieving Organizational Objectives Through Spin-Off

Effective Business Process Transformation for a Client by IT Services/ ITeS Provider, presenting a Client Case

Studydemonstratingvalue delivery

RECOGNITION

Successful Launch of Business Process Consolidation/ Shared Services Strategy by Companies/ Institutions in

India through Captive or Outsourced Shared Services

FELICITATIONS

Felicitating Leaders/ Achievers to recognize and honor stellar contributions by Distinguished

Individuals who are key leaders to build the Global Business Services & Business Process

Transformation spaceat the Industry aswell asat the Companylevel.


mailto:[email protected]


SYNGENTASERVICES

UNILEVERINDUSTRIES

PRINCIPAL GLOBAL

SERVICESLIMITED

HINDUSTAN COCA COLA

BEVERAGES

DRREDDY’S

LABORATORIES

OLAM INFORMATION

SERVICES

TATAMOTORS

ESSEL BUSINESS

EXCELLENCESERVICES PIRAMAL ENTERPRISESLTD

MAHINDRAINTEGRATED

BUSINESS SERVICES

AWARDS & RECOGNITION FOR EXCELLENCE IN SHARED SERVICES

(2011-2017)

The Annual Conclave serves as the platform for recognizing and awarding Organizational Achievements and

Professional Excellence, thus setting benchmarks, for Indian organizations to adopt BPM & Shared ServicesStrategy.

These awards & recognition have been conferred on the following organizations for their exemplary achievements:

ConclaveYear Organizations Awarded/ Recognized

2011 nuFuture Digital India and Hindustan UnileverLimited

2012Bharti Airtel Ltd, Atlas Documentary Facilitators Company (ADFC) Pvt Ltd (An Associate of HDFC),

ICICI Prudential Life Insurance Company Ltd, Dr Reddy's Laboratories Ltd

2013 Tata Motors Ltd, Adani Enterprises Ltd, ICICI Bank Ltd, ONGC

2014Reliance Industries, Vodafone Shared Services Ltd, Dabur India Ltd, Brandix Mercury Asia (Sri

Lanka), ZEE Media Corporation Ltd, VE Commercial Vehicles Ltd, AHL Business Solutions Limited

2015Cipla Ltd, Hindustan Unilever Ltd, Tata Motors Ltd, Infosys BPO Ltd, Piramal Enterprises, United

Spirits Ltd, and SRFLtd

2016

Mahindra Integrated Business Services Pvt Ltd (Mahindra & Mahindra), TATA Motors Ltd, Essel

Business Excellence Services Limited (Essel Group), Dr Reddy’s Laboratories Ltd, ANZ Begaluru Hub,

and Kuoni Travel Group

2017

Olam Information Services Pvt Limited, Essel Business Excellence Services Limited (Essel Group),

syngenta Services Pvt Limited, Principal Global Services Limited, Vodafone Shared Services India,

Unilver Industries Pvt Limited, Hindustan Coca-Cola Beverages Pvt Limited, Intelenet Global

Services, and Raymond Lifestyle Business

Winning Moments Captured…

RAYMOND – LIFESTYLEBUSINESS

www.sharedservicesforum.inPAGE 10


SSF Felicitations of Pioneering Leaders in Global India – Year 2014 marked a tradition of felicitating BPM Industry

Leaders with Pioneering Leader Awards to honor their stellar contributions in the BPM space at the Industry level as

well asat the Organizational level.

PRIYANFERNANDO

RAMAN ROYAKHILGUPTARAKESH KUMAR GUPTA

BVR MOHANREDDY

2017

‘PIONEERING BUSINESSLEADER’

FOR GLOBAL SHAREDSERVICES

2015

‘PIONEERING BUSINESS

LEADER’ IN GLOBAL INDIA

2016


IN GLOBALINDIA

2014


IN GLOBALINDIA

2014

‘PIONEERING ENTREPRENEURIAL

LEADER’ IN GLOBALINDIA

DSUNDARAM

2018

‘VISIONARY TRANSFORMATION

LEADER’ IN GLOBALINDIA

SSF HALL OFFAME

PANKAJAM SRIDEVIPRADEEPKAPURSHYAMABIJAPURKAR

KRAMESH RAHUL SINGH

2015

‘PIONEERING BPM ACHIEVER’ IN GLOBALINDIA2016

‘PIONEERING BPM ACHIEVER’ IN GLOBALINDIA

2016

‘BPMACHIEVER’

IN GLOBALINDIA

2016

‘BPMACHIEVER’

IN GLOBALINDIA

2017

‘BPM ACHIEVER’ IN GLOBALINDIA

SSF Felicitations of BPM Achievers in Global India – In 2015, SSF initiated the ‘BPM Achiever in Global India’ Awards to felicitate achievers in the Shared Services space for CREATIVITY & LEADING ENTERPRISE-WIDE SHARED SERVICES & BPM MISSION, DELIVERING VALUE AND BUSINESS TRANSFORMATIONALIMPACT



In the 7th Annual Global Shared Services Conclave 2017, SSFreleased a ResearchReport on ‘Building Capabilities

for the Future and Catalyzing Transformation – Trends, Practices and Frameworks’, prepared by SSF in

collaboration with EverestGroup.

The November 2017 edition of Process Edge, titled, Demystifying DxQ – Executing Digital Transformation, was

also released on the sameday.

Research & Survey Report 2018 on Global Business Services Best Practices & Trends

In the 8th Annual Global Business Services Conclave 2018, SSF will release a Research & Survey Report 2018 on

Global Business Services Best Practices & Trends - a comprehensive report that captures some of the current

trends and value-delivery practices in the BusinessServicesspace.

2018 Research Report Release Release of Process Edge, November 2018


PUBLICATION RELEASE

8th ANNUAL GLOBAL BUSINESS SERVICESCONCLAVE

Spreading Awareness & Encouraging Adoption through SSFPublications

The Conclave events also serve as the launch pad for SSFPublications, wherein

industry insights, best practices, shared services journeys, innovations, case

studies and white papers on BPM adoption are shared for enabling enhanced

business outcomes. They become reference points to pioneering thoughts in

BPMimplementation in Global India.

In the year 2012, SSFpublished one-of-its-kind, Research & Survey Report,

‘Shared Services: The Evolving Direction to Success’, on shared services

adoption by Indian organizations, both in the public and private sectors.

The first ever BPM Publication for India, ‘BPM in Global India – the

Inflection Point for Competitive Advantage’, released in 2013, is a BPM guide that captures the insights and

perspectives of the Industry, both global and domestic, about their journey, challenges and benefits, and covers

services sector/ staff functions and their inter linkages, that help draw inferences for effective adoption of BPM

by companies in India.

In the 2014, SSFannounce its first edition of the SSFjournal, Process Edge titled ‘Not a Choice Anymore’. The

journal commenced sharing practices for enabling a structured strategy for the staff and support processes, thus

ensuring cost optimization and greater efficiency, and gaining aCompetitive Edge.

As a sequel to the 2012 report, BPM & Shared Services Landscape in Global India, Research & survey Insights

was released in 2015. To understand the reality of BPM adoption in the Indian Industry, and fully leverage the

best practices in the context of ‘Global India’, the report captured the current state of BPM adoption by Indian

companies including ET500 – the drivers, requirements, challenges, functions, processes, practices, technologies

used, value realized, aswell asemerging trends for suchadoption in the future.

In 2016, SSF released the first-of-its-kind, Industry publication, BPM Practitioner’s Guide ‘Rebooting Business

Process Strategy to Outcompete’. The publication aims at developing a deep understanding of next practices to

enable building sustain differentiators for business in Global India to outcompete, and is based on the

interaction and research insights from someof the best known Industry Leaders andveterans.

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Shared Services Forum (SSF)

SSF is a pioneering, interactive platform of industry veterans, Business process experts & practitioners with a vision

to create and disseminate knowledge for excellence in IT& Business process management (BPM). We ideate and

synthesize ‘best in context’ practices for successful transformation of business process in thecorporate world.

SSFbegan its journey in 2011 for the purpose of sharing of knowledge which was resident with a few leaders of the

shared services and outsourcing industry. Over the years, it has built a strong network of thought leaders, experts,

and changeagents across all functions and several domains. In short, SSF’s mission is :

To spread awareness of Value-Delivering Strategies for effective transformation of businessprocesses

To establish Winning Practices that result from exchange of knowledge

To acknowledge, award and showcase Organizational Achievements & Professional Excellence

To build a strong network of thought leaders, experts, practitioners and change agents

Knowledge Partner

SSF leverages the immense global and India industry experience of RvaluE in

multiple domains, across many functions and in all forms ofoperating models.

RvaluE signifies ‘Realizing Business Value’ and is a team of BPM Pioneers & Team of experienced Practitioners,

Consultants, Facilitators and Coaches. The transformation services and solutions offered by RvaluE are niche and

cover Redesigning of Business Processes & Offshoring, Developing Talent & Capabilities of Individuals/ Organization,

Industry Expertise for BPMstrategy adoption & execution, technology and enhancements, and Innovative Solutions

11 Pioneering Leaders & BPM Achievers Felicitated

35 Organizations Awarded/ Recognized

7 Annual National Conclave held in Capital City

170+ Speakers Shared their Expertise/ Experience

12+ SSF Journal & other BPMPublications

5 Pioneering Research & SurveyReports

5 Frameworks for BuildingCapabilities

60+ Case StudiesPresented

6 90+Summits & Leadership Interaction EventsacrossIndia Workshops & Certificationsawarded

Knowledge Dissemination Tools & Activities so far…

ABOUT THE ORGANISERS 8th ANNUAL GLOBAL BUSINESS

SERVICESCONCLAVE

for Operations across Indian / Overseas Organizations, Shared Service Centres and the BPMEcosystem.

For participation or sponsorship: [email protected] +91-98 9999 0344

Corporate Office: D-75, Malviya Nagar, New Delhi –11 00 17,India


mailto:[email protected]


THE BIG SHIFT TOWARDS TECHNOLOGY INTEGRATED ... · 11/30/2018 · PrincipalSponsor Co-Sponsor...

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