The Best Online Tools for Lawyers in 2011-Peter Naicker Attorneys

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The best online tools

for lawyers in 2011

www.twosteps.com

Author: Twosteps

Report Title: The best online tools

for lawyers in 2011?

Published: 01/12/10



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Would you like to receive more reports like this? Email [email protected] for info

Contents

• Introduction 2-3

• The digital economy and the UK Government 4-5

• The challenges 6-8

• The opportunities 9-11

• iPhone apps for lawyers 12-13

• Online recruitment 14-16

• Resources and additional reading 17

• About the author 18

• Contact us 19

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mailto:[email protected]






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Introduction

This report takes a look into some of the challenges and opportunities that the new digital age brings

specifically for lawyers. The growth in the digital economy has been hugely beneficial for lawyers by

improving client communication, global relationships and research capabilities.

Developments in video conferencing, email and cloud computing software have increased

productivity by reducing the need to travel to client’s offices. As the global community opens up and

lawyers can network with colleagues throughout the world, there is no better time to use the latest

technologies to improve your client relationships, develop your professional profile and create a

better work-life balance.

The Internet has gone from strength to strength for the last 10 years. In 2010, 30.1 million adults in

the UK (60%) accessed the Internet every day or almost every day. The number of adults who had

never accessed the Internet in 2010 decreased to 9.2 million, from 10.2 million in 2009. Figure 1.0

shows the growth in the amount of UK adults using the internet.

Figure 1.0


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The internet forms part of the phenomenal digital economy that we are all trying so desperately tomaster. The digital economy refers to the devices most of us use each day such as computers, phones

and game consoles. In June 2009 The UK Government published an extensive report called ‘Digital

Britain’ which set out the 3 year strategy for embracing the digital economy, maximising the benefits

it brings and ‘Building a better Britain’. Digital economy includes the ability to start up a web browser and search for a local restaurant, to

send a text message to your friend, to use satellite navigation in your car, paying for goods with a

debit or credit card or your doctor receiving your pathology results electronically.

A successful digital economy is essential for the UK, for economic growth and the ability to maintaininternational standing. It offers new opportunities for businesses to a larger, potentially global,

audience and for individuals to connect and collaborate.

For lawyers and law firms this opens the door to the global market and means that more work can

come from global organisations or clients based anywhere in the world.

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What does the UK Government say about the digital revolution?

In June 2009 the UK Government produced 'The Digital Britain White Paper', this sets out the

importance of the Digital Economy to the nation’s economic future, and how it will drive future

industrial capability and competitiveness.

The report was jointly resourced by the Department for Business, Innovation and Skills and the

Department for Culture, Media and Sport, and draws on expertise from across Government, Industry

and regulators.

It suggests that the United Kingdom’s communications infrastructure and increased DigitalParticipation are key to building a 21st century knowledge economy, and must be considered

essential objectives if we are to become world-leaders, and reap the benefits of this rapidly

transforming sector. The Prime Minister said:

“Digital Britain is about giving the country the tools to succeed and lead the way in the economy of

the future”

“This report shows how we will ensure we have a world -class digital and communications

infrastructure, that we promote and protect talent and innovation in our creative industries, that we

modernise our TV and radio frameworks and support local news.”

“Investing in areas such as broadband access for every home and business and the move from

analogue to digital technology will bring benefits across the board, driving growth, enabling

businesses to thrive, and providing new opportunities and choices for households right across the

country. It is an essential part of building Britain’s future.”

The Digital Britain report recommends 3 main measures: Communications Infrastructure, Digital

Participant and Digital Content.

Communications Infrastructure

The UK Government are taking steps to strengthen and modernise the UK’s Digital Infrastructure so

the UK can compete and lead globally. Below are the proposed actions:

Universal access to today’s broadband by 2012, creating equal access for all and a fairer

digital future

A fund for investment in the next generation of superfast broadband to ensure it is available

to the whole country, not just some of it

Digital Radio Upgrade by 2015

Accelerating current and next generation mobile coverage and services

Proposed new role for sectoral regulator Ofcom to carry out a full assessment of the UK’s

communications infrastructure every two years

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Digital Participation

The UK Government are taking steps to ensure that everyone can share in the benefits of Digital

Britain. Below are the proposed actions:

Three-year National Plan to improve Digital Participation

Programme of Digital Switchover in public services

A new Digital Inclusion Champion: Martha Lane Fox

Revised Digital remit for Channel 4 and key role for BBC

Guaranteed funding for three years for targeted marketing and outreach

Digital Content

The UK Government are taking steps to ensure the UK is one of the world’s main creative capitals.

Below are the proposed actions:

Robust legal and regulatory framework to combat Digital Piracy

Digital Test Beds to promote innovation, experimentation and learning around creation and

monetisation of digital content

TV Licence Fee: consultation on contained contestability, primarily to secure news in the

nations, regions and locally

A new direction for Channel 4, championing new talent across all digital media

Guidance note and clarification on the media merger regime and an enhanced evidence role

for the regulator in local mergers

Support for Independently Funded News Consortia

Business Secretary, Lord Mandelson, said:

“Britain needs an active industrial policy if we are to maximise the benefits from the digital

revolution. We need a clear approach, which is fully accessible and provides regulatory certainty,smarter public procurement and a readiness to intervene where necessary. The Digital Britain Report

does this by offering a strategic view of the sector, backed by a programme of action. This report will

cement the UK's position as a world leader in the digital and communication industries and ensure

Britain is not left behind in the digital revoluti on.”

Stephen A. Carter, Minister for Communications, Technology and Broadcasting, said:

"Digital Britain is a statement of intent and ambition, a commitment to infrastructure and access, and

an overdue recognition of the Industrial importance of the Creative Industries".

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The challenges

The digital world brings with it a host of new challenges and issues. There are many political and legal

issues around data, electronic contracts and information ownership (most of which still sit within a

grey area for legislation).

Fortunately for the new generation of lawyers, they will have grown up with sat navs, mobile phones

and email. Unfortunately, there are still a significant amount of practising lawyers that are having to

quickly understand the difference between a ‘Tweet’ and a ‘Post’, ‘Blue tooth’ and ‘Wifi’,

‘Broadband’ and ‘3G’ and how they can use these technologies professionally.

Information Technology and Telecommunications are developing at such a rapid speed that we

constantly have to learn and understand new terminology and acronyms. Below is a list of some of

the most influential online software affecting all industries.

Cloud computing

Cloud computing is the ability to store a software program on the internet rather than on your

computer. You access the software through a specific website address and enter your log in details.

This allows you to access the software from any computer in the world. This is the most talked about

topic in IT circles at present. It is estimated that by 2014 the cloud computing market will be worth

$150 billion. Businesses can use cloud computing to make huge operational cost savings.

The advantage of cloud computing is that data does not need to be held on a business’s own servers

and is held effectively ‘in the cloud’ by a third party, not only saving on software and hardware

expenses but also eliminates the need of hiring people to manage these servers. It can be seen as

another form of outsourcing. We are now seeing a new breed of recruitment tool as cloud computingcombines with talent banking and e-recruitment software.

Cloud recruiting is being embraced by law firms across the board. We’re seeing just as much demand

from single office boutiques as large global law firms. They both want their recruitment systems

managed entirely in the cloud. The concept, being led by twosteps, is gaining momentum in the UK

where employers are embracing the technology both in the corporate and professional services

world with clients such as Allen & Overy, Skadden and Eversheds already on board.

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Customer relationship management (CRM)

CRM is a widely used strategy to help retain customers and manage relationships with them. This

term can also be extended to include the management of supplier and partner relationships. It

usually involves having software to support processes such as scheduling tasks and meetings,

recording any interactions, storing notes and sending emails.

Many law firms have these in place but they are rarely fully utilised. Building strong client

relationships is crucial in the career path of a lawyer both for internal promotions or for buildingportable relationships should you wish to look for new opportunities with another firm. Storing

notes and recording interactions are vital in building these ongoing relationships with a portfolio of

clients.

Social media

Social media is not to be confused with social networking. Social media is the blend of technologyand social interaction. This includes blogging, forums, video, RSS and podcasts. Social networking

was also a popular Internet activity for the UK in 2010, with 43% of Internet users posting messages

to social networking sites or chat sites, blogs etc.

Social media is a great way to raise your professional profile. You can start writing a blog or

contributing to forums. You can set up news feeds from all the relevant sites to come to your e-mail

or phone so you are constantly abreast of the latest industry developments.

The Office of National Statistics also found that watching television or listening to the radio over theInternet has been growing in popularity in recent years, with 17.4 million adults doing this in 2010,

compared with 6.4 million in 2006. So if you find yourself staying away from home a lot or working

for hours on trains then you can use the internet to catch up on your relaxation time and listen to

your favourite TV or radio shows. You can also use the web for training and learning by watching

video tutorials or interactive webinars found on YouTube and other websites.

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Social networking

Social networking is the use of platforms such as Facebook, Linkedin and Twitter. It is using social

media to network. Facebook alone, accounts for nearly half of all the time people in the UK spend

online using their mobile phones (The GSM Association).

Social networking activities proved to be most popular among 16 to 24-year-olds with 75% posting

messages, while 50% of this age group uploaded self-created content. However, social networking is

not limited to young adults, with 31% of Internet users aged 45 to 54 having used the Internet to post

messages, while 28% uploaded content. Lawyers are one of the groups that have started to use sites such as Twitter and Linkedin to promote

themselves and access job market information. If you are considering a career move, sites such as

Linkedin are a good method of networking with other lawyers and joining legal recruitment groups –

such as twosteps network for legal professionals to increase the breadth of your job search.

Be cautious of what information you make public on social networking sites, recruiters are

increasingly monitoring social network sites when considering candidates so think carefully about

your posts and the photos you upload. It is sensible to activate the highest privacy settings in your

accounts.

Online gossip

Online gossip is probably one of the more challenging issues. As we know people love to share bad

experiences and gossip. Viral marketing can be a double edged sword so whilst holding controversial

opinions may help you stand out from the crowd, you may want to hold off bad mouthing clients,colleagues or competitors because it could come back to haunt you. Once you put something out into

the digital realm you can’t control whose computer it lands on!

You may also see negative press regarding your firm that you want to respond to, but it is probably

best left alone because most firms will have a dedicated PR agency who should be monitoring and

managing this.


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The opportunities

Along with the challenges comes great opportunity. Below we take a look at the areas of opportunity

for people in the legal services industry. The beauty of digital is the ease at which it can make

information dynamic. Here is an array of tools available to help search, filter and regurgitate

information anywhere in the world

Receive news to your smartphone

Smartphones and their applications are a great way to access instant, continuous and real-time

information from anywhere in the world. Most social networks and newspapers now have their own

app straight to your smartphone.

Research has shown that 16 million people in the UK accessed the internet from their mobile phones

in December 2009. They viewed a total of 6.7 billion pages and spent more than 4.8 billion minutes

(60 million hours) online during the month.

We cover some of the news apps available in the next report section, but as a general rule most, if

not all, national and regional news resources will have a mobile compatible websites for viewing

online or applications you can download straight on to your Blackberry or iPhone.

Receive news to your Google homepage or Outlook

You can create RSS news feeds from a variety of websites to fall straight into a dedicated folder in

Outlook or your Google homepage. If you want to keep up to date with industry news then you can

create RSS feeds anywhere you see this symbol. You will need the URL to create the feed and can do

this by following the instructions from Outlook or Google.


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Track your new coverage online

Google alerts are another great tool for tracking information. Google can seem such a daunting

resource that it can feel impossible to know the entirety of what is being published. However with

Google alerts you can have some idea. Choose your search words, for example ‘Associate jobs in

London’ and choose how often you want to receive alerts. From now on you will receive alerts

summarising all blogs, videos, website posts and news that includes this phrase. If you have a case

hitting the headlines and want to track what coverage it is receiving online, than this is a great tool

for you. Set up free Google alerts

Improve global relationships

Email alone, revolutionised global relationships, however the creation of Skype has also transformed

the way in which we can communicate round the globe. Skype allows you to talk over the internet to

anyone in the world completely free (with or without video). However if you are planning to use it for

more commercial purposes then you need to sign up to a business account. All you need are speakers

and a microphone on your laptop or computer. Alternatively you can plug in a headset with bothbuilt in. Download Skype for free from the internet. Set up a free account with Skype

Sharing information - Dropbox

We have started to see an increase in virtual businesses where more people can work from home

and on the go by using some additional ‘information sharing’ tools other than CRM software. People

can check emails on the train, waiting in court or whilst cooking the family meal. Dropbox is another

great tool which allows you to create a secure, shared folder with anyone else in the world. If

someone needs to share a case file with you then they can simply drop it into the allocated folder on

their computer and it will appear in your shared folder on your computer. You can use this folder for

sharing photos and videos as well. Set up a free dropbox account


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Improve customer relationship management

You are probably familiar with a few of the customer relationship management (CRM) software

available for law firms to manage cases, relationships, communications and documents etc. These

software are now becoming more intelligent and convenient with many offering the ability to sync

your CRM system to your smartphones. Quiz your IT team as to how you can integrate your phone

with your business CRM software. This will improve your business process efficiency by helping you

upload customer notes simultaneously without having to duplicate work by re-entering information

stored on your Blackberry when you get back to the office.

Position yourself as an expert

Use blogs, forums and social networks to share your expertise. Use networking to make connections

in your industry and across the globe. Share best practice and suggest useful resources.

Recommendations and feedback sharing about what works and what doesn’t is a growing trend

online. You will be surprised how many doors you can open by managing your online relationships.

Linkedin has a great system of showing what shared connections you have with someone and the

ability to request introductions. This is a valuable tool to increase your professional profile which can

impact positively on your career path.

Use iPhone applications

There is an iPhone application for almost everything. You can use different apps to improve your time

management, research, legal terminology, communication, information management, study aids. For

this reason we have dedicated an entire section to the different iPhone applications available.

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iPhone apps for Lawyers

Here is a comprehensive list of great iPhone apps designed specifically for lawyers.

1) Black’s Law dictionary: it is a legal resource for lawyers, law students, and anybody interested in

the field of law. Has more than 43,000 definitions.

2) Barmax: this app attracted a lot of attention for being super expensive. But it’s a solid BAR

examination preparation app for iPhone. It has over a thousand real exam questions as well.

3) Fitz Collins Apps for iPhone: a collection of iPhone applications that cover every topic you need to

be familiar with to become a master at law.

4) Court Days – Date Calculator for Lawyers: a handy iPhone application for lawyers, paralegals and

legal secretaries that makes managing court days convenient on the go.

5) Law in a Flash: Torts: a very handy application for those who are planning to take an advanced law

examination. The flash card approach can certainly help you master the concepts.

6) Law in a Flash: Criminal Law: another application for those who are planning to take an advanced

law exam. Covers criminal laws questions and related topics.

7) Kaplan MBE Flashcards: covers torts, constitutional law, evidence, criminal law and procedure,

contracts and real property and helps you get prepared for your multi-state exam.

8) LawStack: a free, comprehensive library of law that you can put on your iPhone and take with you

on the road. Covers bankruptcy, civil, and criminal procedures along with other topics.

9) iPunchclock: a cool time management app for lawyers and their assistants. If you have a lot going

on and want to keep track of it all on your phone, this app comes in handy.


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10) Legal Terms Pro: is a professional level Legal glossary for iPhone. It gives you access to the

definitions you need fast.

11) Pocket Lawyer: This app not only provides information on the most common crimes, but also

provides information about the types of sentences for each crime and sites where information is.

13) Cliff Maier Reference Apps: An authoritative collection of legal guides; Federal Rules of Criminal

Procedure, NY CPL, the Constitution, patent rules.

14) Case Mate: This all-in-one application for the iPhone can help you control and save any important

information relating to a particular case on your iPhone. It stores and manages lists of information.

15) Barbra: Barbra offers course outlines, lectures, and practical tips for your exams.

16) Quick office Mobile Office Suite: Create and edit Word documents and Excel directly from your

iPhone.

17) Wikipanion: Wikipanion is a free iPhone app. This application provides direct access to Wikipedia

and Wiktionary with some great research and formatting functions in addition to an elegant and easy

to use interface.

18) NetNewsWire: NetNewsWire is an RSS reader for the iPhone. It allows you to read news and

select the articles you want to save and read later.

19) Twosteps jobhunt…coming soon in 2011!...unfortunately our app won’t be ready when this

report goes to print but keep an eye out for the application that allows you to search jobs, update

your professional profile, amend your CV and access a legal resources centre.


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Online recruitment

As you’ve probably noticed there are a growing number of job boards. Most lawyers are finding

themselves combining a job hunting strategy of new media channels and traditional channels to

cover all bases. A global recession together with advancement in social and digital media,

generational changes and technology have changed the recruitment map for good.

In today's world, most employers, and not just law firms, are looking to save costs and streamline

recruitment while retaining and investing in talent. Over 12 months ago major international firms,

national firms and boutiques started taking advantage of market conditions and began increasing

their online recruitment strategies. It is very encouraging for the UK legal services market that so

many businesses are taking a proactive approach and investing in their future.

Edward Andrew, Ex legal services Headhunter and Global CEO at twosteps says “The business world

has changed since the GFC and anyone associated with the legal and professional services industry

will need to diversify to, adapt to and succeed in the current market. Traditional recruitment will

always have a place but their marketplace has changed significantly. Law firms and corporations

looking to recruit senior level staff will no doubt continue to employ the use of recruiters as more

human feedback is necessary. However, in the 18-35 year old demographic, more and more can be

achieved online and with business's own recruitment processes”.

The major cost associated with recruitment in any industry is recruitment fees. These can be anything

up to 30% of the first year’s salary. This isn’t to say that web-based recruitment will make redundant

the role played by traditional recruiters or head-hunters but certainly the market share that

recruiters command is reducing hand in hand with the generational shift towards online searches and

web based technology involved in all aspects of people’s lives.


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2010 has been a busy year for the UK legal industry but law firms are still not completely out of the

woods yet with recovery stable but slow. It seems that consolidation, transatlantic mergers and

outsourcing have been the emerging trends. Hogan Lovells and SNR Denton are newly created

US/UK firms. Hammonds are also merging with Squite Saunders & Dempsey. In the past few weeks

there was the announcement that Norton Rose is merging with Ogilvy Renault from Canada and also

merging with Deneys Reitz from South Africa.

Outsourcing has also been a bit of a buzzword not just with law firms and corporate legal teams

moving some of their due diligence and document management offshore but with recruitment

process outsourcing. The first sign of recruitment activity in the legal market was the recruitment of support staff; HR, paralegals and legal secretaries. Outsourcing has also hit the headlines with

regards the culling of local council budgets and legal teams and therefore outsourcing the legal

function to specialist firms.

As firms cut costs whilst still needing to improve operations and recruit legal and non-legal staff, we

are beginning to see could computing and cloud recruitment as a means of working more efficiently

and cost effectively.

Consequently we are starting to see more lawyers taking their career management into their own

hands by using all resources available to them including online job sites. Our recent survey found thatwhile a significant number still use recruiters, 81% also look to online job sites. 65% of survey

respondents also said they would rather correspond directly with employers rather than recruiters.


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Additional benefits…

You can now job hunt abroad

The internet allows better connections around the globe. Twosteps job board allows you to apply

direct for jobs anywhere in the world. By keeping your profile up to date you can list all the different

countries you are allowed to practise law in and what languages you speak.

Keep your career in your hands

Lawyers are intelligent and calculated beings so we know that having to pass control of their career in

to the hands of a recruiter can be an aggravating necessity as many have no time for mass emailing

CVs out. We also know the frustration of applying for mystery online jobs that always appear to have

‘just closed’. We have a no recruiter policy on the twosteps website to allow lawyers to manage one

professional profile with all your employment experience and skills and apply direct to HR teams.

You can also manage and track your applications using the website. Log in from your mobile or any

computer to see how each application is doing. You can set up specific job alerts so you receive

notification when your dream job is posted on the website.

Manage your job search at a time that suits you

Rather than having to take hurried calls from recruiters during the day, you can access the

recruitment services of twosteps at a time that suits you and from wherever in the world you are.

You can take control of your next career move and manage your job search when you have the time

to give it your full focus.

Research employers

Fitting into an organisation is key to the success of an individual’s career and an organisations

business goals. It is important to do your research on potential employers. The internet provides a

huge amount of information for job seekers. On twosteps.com we provide employer profiles where

you can access information from existing employees, partners and the HR team.


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About the author

This report was published by twosteps. Twosteps.com is a recruiter free global recruitment website

and has offices in Sydney and London but provides a service to a global employer base, our clients

range from global US and UK law firms to domestic one office boutiques.

Twosteps is first and foremost a job board but is fast becoming a technology company in the sense

that our systems and software are constantly evolving as the demand for cloud recruitment takes off.

We offer traditional job board services and secure networking to offer the most sophisticated

combination of talent banking, candidate tracking and online headhunting in the market.

Twosteps currently matches jobseekers and employers locally, nationally and globally across the

legal services sector but is dedicated to supporting the entire professional services industry by the

end of 2010.

The concept stems from three simple factors; globalisation, advances in both digital and social media

and generational change. The direct interface between employer and jobseeker across the globe

allows twosteps to offer quality candidates to quality firms.

Twosteps is privately owned. The founders have over thirty years direct experience as Lawyers,

Headhunters and Sales & Marketing professionals. We launched in mid 2010 and we

are now operating in the UK, Europe, Australia and Asia.

Our Vision

To be the most recognised, highly regarded and widely used brand in the global online professional

services recruitment industry.

Our Values

- Professionalism

- Integrity and Quality

- Security and Trust


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Resources and additional reading

Office of national statistics

The Department for Culture, Media and Sport

Access Economics, The economic benefits of intelligent technologies (May 2009), p.37.

System Knowledge Concepts, Creating new markets: broadband adoption and economic

benefits on the Yorke Peninsula (June 2008) p 6.

Automatic Response: Rio Tinto’s Mine of the Future’, mining-technology.com, 29 September

2008 (available at: www.mining-technology.com/features/feature41780/; last accessed: 25

June 2009).

Web resources

http://www.govtoday.co.uk/Communities-and-Local-Government/Civil-Resilience/digital-

economy-central-to-industrial-strength-and-competitiveness.html

www.iphoneness.com

www.youtube.com

www.govtoday.co.uk

www.mining-technology.com/features/feature41780/

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[email protected]

you can also call us on 020 7554 0754.

www.twosteps.com

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If you’re looking to have a fresh start in the new near then

take a look at what job opportunities we currently have

available.

Alternatively, if you’re currently hiring and looking to

advertise your vacancies then you can contact

[email protected] to discuss our current offers.


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The Best Online Tools for Lawyers in 2011-Peter Naicker Attorneys

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Transcript of The Best Online Tools for Lawyers in 2011-Peter Naicker Attorneys