The Best and Worst Manager of the Year

8/11/2019 The Best and Worst Manager of the Year

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THE BEST AND WORST MANAGER OF THE YEAR

Andrea Jung

Stepped down as chief executive of Avon (AVP) in April but remains as chairmanthrough the end of this year. Jung has been unable to fix the companys operational problems,

failed to groom a successor, and turned down a $10.7 billion offer from the beauty-care company

Coty that, in retrospect, it should have leaped at. Since 2004, the companys market value has

fallen under her watch from $21 billion to $6 billion. And the company has had to spend $300

million in legal expense related to allegations that it violated the Foreign Corrupt Practices Act,

which bars bribery of foreign officials.[1]

A.

What make them good or bad?

Transparency and Sense of Motivation

For the first five years under Jungs reign, Avons profits soared. However, in 2005

a financial crisis hit Avon Products. Following advice from business consultant Ram

Charan, Jung embarked on a restructuring of management levels that would save the

company over $250 million. Rather than delivering the bad news from a distance, Jung

travelled the world to explain to representatives from numerous cities why some members

of the organization would be losing their jobs. While the process was difficult for all

parties involved, Avon employees were grateful for her honesty, sending her emails

thanking her for being so upfront.[2]

B. Cite an example management function where they performed well or poorly

Jung joined Avon Products, Inc. in 1994 as the company's president in its product

marketing group. She became president of global marketing in 1996 and executive vice

president/president of global marketing and new business in 1997. Her responsibilities at

that time centered primarily on market research, joint ventures and strategic planning.

She then became president and chief operating officer, with responsibility for all business

units of Avon worldwide. She has been on the companys boardof directors since 1998.
http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12


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In November 1999, Jung was promoted to chairman of theboard and chief executive

officer.[3]

C. Strongest and Weakest Skills

The subject manager has been observed to have excellent skills in

emotional intelligence recognizing that IQ alone cannot fuel their firms success.

She had shown this management skill a built self and social awareness, self

management and recognizes his self to be contagious. On the roaring and falling

down a bit of their firm and being on the top, she is the source of energy, empathy

and able to earned trust proving that optimism and realism will exist

simultaneously.

1. http://www.businessweek.com/articles/2012-12-13/the-worst-ceos-of-2012

2. http://www.businessrevieweurope.eu/business_leaders/andrea-jung-the-make-up-of-a-leader

3.http://www.avoncompany.com/aboutavon/boardofdirectors/bod_andrea_jung.html?source=htt

p://www.avoncompany.com/aboutavon/boardofdirectors/index.html&title=Board%20of%20

Directors
http://en.wikipedia.org/wiki/Board_of_directorshttp://en.wikipedia.org/wiki/Board_of_directorshttp://en.wikipedia.org/wiki/Chief_executive_officerhttp://en.wikipedia.org/wiki/Chief_executive_officerhttp://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://www.businessrevieweurope.eu/business_leaders/andrea-jung-the-make-up-of-a-leaderhttp://www.avoncompany.com/aboutavon/boardofdirectors/bod_andrea_jung.html?source=http://www.avoncompany.com/aboutavon/boardofdirectors/index.html&title=Board%20of%20Directorshttp://www.avoncompany.com/aboutavon/boardofdirectors/bod_andrea_jung.html?source=http://www.avoncompany.com/aboutavon/boardofdirectors/index.html&title=Board%20of%20Directorshttp://www.avoncompany.com/aboutavon/boardofdirectors/bod_andrea_jung.html?source=http://www.avoncompany.com/aboutavon/boardofdirectors/index.html&title=Board%20of%20Directorshttp://www.avoncompany.com/aboutavon/boardofdirectors/bod_andrea_jung.html?source=http://www.avoncompany.com/aboutavon/boardofdirectors/index.html&title=Board%20of%20Directorshttp://www.avoncompany.com/aboutavon/boardofdirectors/bod_andrea_jung.html?source=http://www.avoncompany.com/aboutavon/boardofdirectors/index.html&title=Board%20of%20Directorshttp://www.avoncompany.com/aboutavon/boardofdirectors/bod_andrea_jung.html?source=http://www.avoncompany.com/aboutavon/boardofdirectors/index.html&title=Board%20of%20Directorshttp://www.businessrevieweurope.eu/business_leaders/andrea-jung-the-make-up-of-a-leaderhttp://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Chief_executive_officerhttp://en.wikipedia.org/wiki/Chief_executive_officerhttp://en.wikipedia.org/wiki/Board_of_directors


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Brian Dunn

Resigned as chief executive of Best Buy (BBY) in April after allegations surfaced

that he had an inappropriate relationship with a much younger subordinate. Thats not

why hes on the list, though. Declining stock price, cratering same-store sales, loss of

market share to more nimble competitors, and an addiction to share buybacks that cost

the company $6.4 billion with little to show for itthats why hes on the list.[1]

A) What make them good or bad?

Mr. Dunn, 51 years old, was a rare CEO in modern American retailing: a

onetime store salesman who worked his way to the top over nearly three decades at the

same company. He never attended college, joking that he went to the "university of

retail." He fondly recalled his days selling stereos on the store floor in the 1980s, when

he sported a long, swirly haircut and would crank up the soundtrack from "Miami Vice"

to draw in customers.[1]

As stated on the above paragraph, Mr. Dunn is an ambitious. As an employee of

best buy, he helped the company as he want to give his self a better career. He alsodisplay leadership that begins in a self confidence, molded by positive reinforcement and

a continuous or repetitive success which then make him as the chief executives of Best

Buy.

NEW YORK -- Best Buy CEO Brian Dunn abruptly resigned on Tuesday after the

embattled consumer electronics chain launched an internal investigation into his

"personal conduct." Best Buy released a statement late Tuesday saying that it is

conducting the probe after earlier only saying the departure was a "mutual decision."

The chain would not give any specifics on the circumstances surrounding the

investigation of Dunn, a 28-year Best Buy veteran who had been CEO since 2009.

"Certain issues were brought to the board's attention regarding Dunn's personal

conduct, unrelated to the company's operations or financial controls, and an audit
http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12


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committee investigation was initiated," according to a company statement issued late

Tuesday. "Prior to the completion of the investigation, Mr. Dunn chose to resign."[2]

It is just unfortunate for him that he was forced to resign for a personal

misconduct as stated above. For there had been an allegations of inappropriate

relationship to his employee, this had undermine his efforts to manage his people, making

disastrous to teamwork and undermines productivity and continuous success.

B. Cite an example management function where they performed well or poorly

As Best Buy is a retail business, coordinating is the functions that the

subject leader posses at its best, because this function controls all the organizing,

planning and staffing activities of their company that ensures that all activities

function together and effectively.

C. Strongest and Weakest Skills

After becoming CEO in 2009, Mr. Dunn maintained a presence on Twitter

and wrote a blog called Brian's Whiteboard that he used in January to rebut

criticism that the company was a dinosaur. "This misguided perspective is

especially troubling for me," he wrote, drawing responses from customers and

former store workers who begged to differ.[2]

As a good manager, Mr Dunn has a strong tough conversation skill. He do

not avoid tough talks but learn them deftly and avoid pitfalls that the can present.

During his tenure as an top executive officer, and before resigning, he responded

to criticism and did not let problems fester or bullies prevail.

1. http://online.wsj.com/news/articles/SB10001424052702303815404577335551794808

074

2. http://www.huffingtonpost.com/2012/04/10/best-buy-ceo-quit-over-

pe_n_1416195.html
http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://online.wsj.com/news/articles/SB10001424052702303815404577335551794808074http://online.wsj.com/news/articles/SB10001424052702303815404577335551794808074http://online.wsj.com/news/articles/SB10001424052702303815404577335551794808074http://online.wsj.com/news/articles/SB10001424052702303815404577335551794808074http://online.wsj.com/news/articles/SB10001424052702303815404577335551794808074http://www.huffingtonpost.com/2012/04/10/best-buy-ceo-quit-over-pe_n_1416195.htmlhttp://www.huffingtonpost.com/2012/04/10/best-buy-ceo-quit-over-pe_n_1416195.htmlhttp://www.huffingtonpost.com/2012/04/10/best-buy-ceo-quit-over-pe_n_1416195.htmlhttp://www.huffingtonpost.com/2012/04/10/best-buy-ceo-quit-over-pe_n_1416195.htmlhttp://www.huffingtonpost.com/2012/04/10/best-buy-ceo-quit-over-pe_n_1416195.htmlhttp://www.huffingtonpost.com/2012/04/10/best-buy-ceo-quit-over-pe_n_1416195.htmlhttp://www.huffingtonpost.com/2012/04/10/best-buy-ceo-quit-over-pe_n_1416195.htmlhttp://online.wsj.com/news/articles/SB10001424052702303815404577335551794808074http://online.wsj.com/news/articles/SB10001424052702303815404577335551794808074http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12http://en.wikipedia.org/wiki/Andrea_Jung#cite_note-12


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The Best and Worst Manager of the Year

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