The Benefits of Benefits Outsourcing - PlanSource · The Benefits of Benefits Outsourcing How to...
Transcript of The Benefits of Benefits Outsourcing - PlanSource · The Benefits of Benefits Outsourcing How to...
The Benefits of Benefits Outsourcing
How to free up your HR team so they can focus on what matters
Tuesday, August 22, 2017 at 3:30 pm ET (12:30 pm PT)
2
Today’s
Speakers
Bradley Taylor
EVP, Business Development
PlanSource
Alicia Wallace
VP, HR Shared Services
Corporate Risk Holdings
Corporate Risk Holdings – Market-Leading Brands in Risk Solutions and Employment Screening
3
Corporate Risk Holdings is the parent
company of two separately managed
businesses, Hireright and Kroll, each a
leading global provider of risk and
information services.
HireRight specializes in employment
background screening and eligibility
solutions. Kroll is recognized worldwide for
risk management services spanning cyber
security, investigations, due diligence,
compliance and security risk management.
Better Technology for a Better Benefits and HR Experience
PlanSource provides flexible and intuitive benefits administration
software and services to nearly 10,000 employers and
3.5 million consumers.
Software + Services =
Best Benefits Experience
PlanSource offers a full suite
of professional services that
ensures that you get the most
out of your benefits
technology investment.
6 Keys to Decision Making
for Benefits Outsourcing
6
Key 1: Internal Factors to Consider
Key 2: What Tasks Might Be Outsourced
Key 3: How to Re-Focus Your Team
Key 4: How to Get Started
Key 5: Dangers and Pitfalls
Key 6: Managing to Success
Agenda
Background
What first led me to an outsourcing model
Current and Historical Context
Internal
Factors to
Consider
When
Outsourcing
Benefits
Key #1
• Desired Customer Service Model
• Subject Matter Expertise
• Software Purchase/Maintenance – COBRA, FSA, Enrollment
• Finance/Accounting
• Strategic Goals
What Is the Best Use of the HR Budget?
What
Might you
Outsource?
Key #2
• Online Eligibility/Enrollment Tool
• Call Center
• COBRA Admin
• FSA/HSA/HRA Admin
• FMLA Admin
• Data Auditing and Validation
• Eligibility Management with Carriers
• Billing Reconciliation, Consolidation and Remittance
Services
• Employee Communication Creation and Delivery
• ACA Admin
Refocusing
Your Team to
Outsource
Key #3
• Hire more senior benefits staff
• Focus on strategic initiatives such as wellness
campaigns
• More time to spend on creative communications
• Retain control through effective oversight
How We Operated Prior to Outsourcing
My team operated like this
How We Operate Now
After Outsourcing
You Made the
Decision, Now
How to Get
Started
Key #4
• Define your goals and match them to the
vendors/partners
• Understand the service model
• Focus on the timeline and accountability
• Stay engaged, collaborate and make
sure the communication is as needed
Thoughts Around Getting the Outsourced Partnership Operation
Establishing the
Right TeamPartner resources to fit the
client and the client
determining its team
Technology and Data
Transfer ConfigurationImplementing the software and
automating the carrier and
payroll files
Incorporating all of the
outsourced functionsACA, COBRA, FSA, HSA, custom
communications, dependent
verifications, FMLA, wellness, etc.
Delivering Service as the
EmployerContact Center setup, training,
escalation and exception processes
Arranging ProcessesCarrier Invoices, new hire
management, compliance, life
events, and so on, how will this all
work together?
Oversight and
ManagementWeekly team calls, process and
data reviews, quarterly business
review meetings
Expectations for Efficiency and Improvement
Pla
nS
ou
rce
Wo
rk C
ap
acity
Time in Months
1 2 3 4 5 6 7 8 9 10 11 12
Low
Moderate
High
Dangers and
Pitfalls
Key #5
• Poor implementation
• Lack of oversight from the employer
• Staff turnover
Managing
Outsource
Partner and
Success
Key #6
• Service Level Agreement
• Detailed Process Document
• Engage!
o Routine Audits
o Listen to Call Center Calls
Mutual Trust Breeds Success
Get in touch with uswww.plansource.com/getintouch
877-735-0468
Q&A
The Benefits of Benefits Outsourcing
How to free up your HR team so they can focus on what matters
Tuesday, August 22, 2017 at 3:30 pm ET (12:30 pm PT)