The Art & Practice of Effective Communication€¦ · The Art & Practice of Effective Communication...
Transcript of The Art & Practice of Effective Communication€¦ · The Art & Practice of Effective Communication...
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TheArt&PracticeofEffectiveCommunication
Preparedfor:MontanaHeadStartDirectors
June6,2017
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Inourtimetogethertoday,wewill…
- Explore theartandpracticeofeffectivecommunicationinourlives
- Practicestrategiestoincreaseourcommunicationskills,especiallylisteningasanactofleadership
- Share whatworks(anddoesn’twork!)tocommunicateinyourworkplaceandinlife
- Havefun!
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Whatdoyouhopetolearn/shareinthisworkshop?
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Humantimeline…
Iamaneffectivecommunicator
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Humantimeline…
MystaffthinkIamaneffectivecommunicator
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Humantimeline…
Myspouse/parent/child/bestie(chooseone)thinksIamaneffectivecommunicator
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Peopleownthatwhichtheyhelptobuild.
MargaretWheatley
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“Progressmovesatthespeedoftrust”
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ListeningasanActofLeadership
“Mostpeopledonotlistenwiththeintenttounderstand;theylistenwiththeintenttoreply.”
http://youtu.be/-4EDhdAHrOg
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ListeningasanActofLeadership
• EachpersonisgivenequaltimetotalkEveryonedeservestobelistenedto• Thelistenerdoesnotspeak– doesn’tinterpret,paraphrase,analyze,giveadvice,orbreakinwithapersonalstory Peoplecansolvetheirownproblems• ConfidentialityismaintainedPeopleneedtoknowtheycanbecompletelyauthentic
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ListeningasanActofLeadership
Eachpersonwillhave2minutestorespondtothefollowingQs:• Whenisthelasttimeyourememberedbeingfullylistenedtoo?Howdiditfeel?• Growingup,whatwasyourexperienceasaleader?Whatfeltsupportive?Whatinterferedwithyoureffortstobealeader?
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Watchyourthoughts fortheybecomewords,
Watchyourwords fortheybecomeactions,
Watchyouractions,fortheybecomehabits,
Watchyourhabits fortheybecomeyourcharacter,
Watchyourcharacter foritbecomesyourdestiny.
RalphWaldoEmerson
Personalreflection…
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CommunicationinREALtime?
“WhathappenedatworkthispastweekthatisanexampleofagreatORaterriblecommunicationexperience?”
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TimeManagementMatrixUrgent NotUrgent
Important
I
ACTIVITIES:CrisesPressingProblemsDeadline-drivenprojects
II
ACTIVITIES:PreventionRelationshipbuildingRecognizingnewopportunitiesPlanning,recreation
NotImportant
III
ACTIVITIES:Interruptions,somecallsSomeemail,somereportsSomemeetingsPopularactivities
IV
ACTIVITIES:Trivia,busyworkMostsocialmediaSomephonecallsTimewasters
Estimatewheredoyouspendyourtime.WhatcanyoudotoexpandtimespentinQuadrantII?
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Takingithome…
What’sONETHINGthatIcancommittodoingdifferentlyasaresultofwhatI’veexperiencedtoday?
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Our work …
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Neverdoubtthatasmallgroupofthoughtful,committedpeoplecanchangetheworld.Indeed,itistheonlythingthateverhas.
MargaretMead
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TheArt&PracticeofEffectiveCommunication
Preparedfor:MontanaHeadStartDirectors
June6,2017