BUSINESS ANALYSIS - THE NEXT GENERATION, BASSA 2014

Waldo Leonhardt, CBAP, Sept ‘14

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MY STORY A little bit about my journey

GIFT EXPERIENCE Planning a special gift is a lot like Business Analysis

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Meet Christa Special occasion The perfect gift Constraints

BUSINESS ANALYSIS The practice of enabling change in an organisational context

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Stakeholders Needs Solution Organisational Context

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CORE COMPONENTS Understanding and visualising core components

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Complexity Dive into the detail Clarity Step back for perspective

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BUSINESS MODEL CANVAS

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PROBLEM STATEMENT

% Known Values for Measure X Year System A System B Data Mart Notes 2003 20.0% 9.8% 0.0% 2004 82.0% 10.8% 0.0% 2005 82.0% 14.0% 0.0% 2006 82.0% 13.1% 0.0% 2007 82.0% 13.7% 0.0% Measure update implemented in System B 2008 82.0% 16.0% 0.0% 2009 82.0% 18.3% 0.0% 2010 82.0% 40.6% 0.0% 2011 77.9% 77.9% 0.0% System A and B aligned by to Project Olive 2012 87.6% 87.6% 6.4% 2013 87.0% 87.0% 87.1%

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CONCEPTUAL DESIGN

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STAKEHOLDER ANALYSIS

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TYPES OF INFORMATION VISUALISATION

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TYPES OF INFORMATION VISUALISATION

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TYPES OF INFORMATION VISUALISATION

EXPRESS IT! What is the art? Finding your own style of expression

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Ingredients Combination Your expression Toolbox

Writer

Artist

Analyst

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WHAT’S YOUR UNIQUE COMBINATION?

Artist

Analyst Athlete

Scientist Comedian

Engineer

Writer

Statistician

Musician

CHALLENGES Clearing the myths

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Time pressures Messy I can’t draw Stakeholders

BENEFITS Improved communication equals greater customer service and delivery

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Re-usable Greater quality Clarity Cost saving

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THANKS FOR WATCHING :) WaldoL@Saratoga.co.za

Images thanks to The Noun Project