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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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Toolkit Products Toolkit Products
Templates, Documents, Self Help.
A Must: The Complete ITIL® V3 Readiness Assessment Kit
We bring you The Complete ITIL® V3 ReadinAssessment – and it does all this for you: itthe basics of the Service Management procesin it, same as V2, BUT it has an extensive gaanalysis in it for each of the new V3 volumetells you exactly, in just a few hours of yourwhat you’re doing already and the areas wheyou will need to pay attention and focus yourresources on.
Unit Price: INR 5,084.53
Total: INR 5,084.53[Info] includes 0% salestax/VAT to INR 5,084.53:INR 0.00
Delivery: Download
Platform: Platform independent
Option: Backup CD/DVD [Info]
File Size: Full version: 1.4 MB
Download Time: Full version56k: ~3 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Availability Management Review Document
Part of the Full Availability Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
AVMG5200 Availability Management Implementation Plan / Project Plan
Part of the Full Availability Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
AVMG5300 Availability Management Policies, Guidelines and Scope Document Part of the Full Availability Toolkit
Unit Price: INR 1,501.35
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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
Availability Management Communication Plan
Part of the Full Availability Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
AVMG5500 Availability Management Process Objectives and Goals
Part of the Full Availability Toolkit
Unit Price: INR 1,000.06 Total: INR 1,000.06
[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
AVMG5600 Availability Management Process Manager Document
Part of the Full Availability Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06
[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
AVMG5700 Availability Management Reports and KPI targets and additional metrics
Part of the Full Availability Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
AVMG5800 Availability Recovery Template
Part of the Full Availability Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
Availability Requirements Template
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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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Part of the Full Availability Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
AVMG6000 Component Failure Impact Analysis Template
Part of the Full Availability Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
AVMG6100 Service Outage Analysis Template
Part of the Full Availability Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
AVMG6200 Availability Management PowerPoint Presentation
Part of the Full Availability Toolkit
Unit Price: INR 2,503.92
Total: INR 2,503.92[Info] includes 0% sales tax/VAINR 2,503.92: INR 0.00
Platform: Platform independent
AVMG6300 Business Justification Documents
Part of the Full Availability Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
CAP2100 Capacity Management Review Document
Part of the Full Capacity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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CAP2200 Capacity Management Implementation Plan / Project Plan
Part of the Full Capacity Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
CAP2300 Capacity Management Policies, Guidelines and Scope Document
Part of the Full Capacity Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
CAP2400 Business and IT Service Mapping
Part of the Full Capacity Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
CAP2500 Communication Plan
Part of the Full Capacity Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
CAP2600 Capacity Management Process Objectives and Goals
Part of the Full Capacity Toolkit
Unit Price: INR 749.42 Total: INR 749.42
[Info] includes 0% sales tax/VAINR 749.42: INR 0.00
Platform: Platform independent
CAP2700 Capacity Management Process Manager Document
Part of the Full Capacity Toolkit
Unit Price: INR 749.42
Total: INR 749.42
[Info] includes 0% sales tax/VAINR 749.42: INR 0.00
Platform: Platform independent
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CAP2800 Capacity Management Reports and KPI targets and additional metrics
Part of the Full Capacity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
CAP2900 Capacity Management PowerPoint Presentation
Part of the Full Capacity Toolkit
Unit Price: INR 2,503.92
Total: INR 2,503.92[Info] includes 0% sales tax/VAINR 2,503.92: INR 0.00
Platform: Platform independent
CAP3000 Business Justification Documents
Part of the Full Capacity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
CHG7100 Change Management Review Document
Part of the Full Change Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00
Platform: Platform independent
CHG7200 Change Management Implementation Plan / Project Plan
Part of the Full Change Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
CHG7300 Change Management Policies, Guidelines and Scope
Part of the Full Change Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] includes 0% sales tax/VAINR 1,501.35: INR 0.00
Platform: Platform independent
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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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Part of the Full Change Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
CHG8000 Change Management Reports and KPI targets and additional metrics
Part of the Full Change Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
CHG8200 Business Justification Documents
Part of the Full Change Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
CHG8300 Change Management Category definition doc
Part of the Full Change Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
CONMGT3100 Configuration Management Review Document
Part of the Full Configuration Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
CONMGT3200 Configuration Management Implementation Plan / Project Plan
Part of the Full Configuration Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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CONMGT3300 Configuration Management Policies, Objectives and Scope Document
Part of the Full Configuration Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT to
INR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
CONMGT3400 Business and IT Service Mapping
Part of the Full Configuration Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
CONMGT3500 Communication Plan
Part of the Full Configuration Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
CONMGT3600 Configuration Management Process Objectives and Goals
Part of the Full Configuration Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
CONMGT3700 Configuration Process Manager Document
Part of the Full Configuration Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
CONMGT3800 Identification Guidelines Document
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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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Part of the Full Configuration Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
CONMGT3900 Status Accounting Guidelines
Part of the Full Configuration Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
CONMGT4000 Verification and Audit plan
Part of the Full Configuration Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
CONMGT4100 Database (CMDB) Design document and template
Part of the Full Configuration Toolkit
Unit Price: INR 2,503.92
Total: INR 2,503.92[Info] plus 0% salestax/VAT to INR 2,503.92:INR 0.00INR 2,503.92
Delivery: Download
Platform: Platform independent
File Size: Full version: 96.3 KB
Download Time: Full version56k: <1 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
CONMGT4200 Reports and KPI targets and additional metrics
Part of the Full Configuration Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
CONMGT4400 Business Justification Documents
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8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help
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Part of the Full Configuration Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
Espanol ITIL Survival - Availability Management Kit
Espanol ITIL Survival - Availability ManagemKit Espanol ITIL Survival - Availabili tyManagement Kit
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.1 MB
Download Time: Full version56k: ~5 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Capacity Management Kit
Espanol ITIL Survival - Capacity ManagementEspanol ITIL Survival - Capacity Management
Unit Price: INR 9,975.57
Total: INR 9,975.57
[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 1.9 MB
Download Time: Full version56k: ~4 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Change Management Kit
Espanol ITIL Survival - Change ManagementEspanol ITIL Survival - Change Management
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.3 MB
Download Time: Full version56k: ~5 min.
DSL/Cable (1/8/16Mbit / <1 / <1 min.
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Espanol ITIL Survival - Configuration Management Kit
Espanol ITIL Survival - Configuration ManageKit Espanol ITIL Survival - ConfigurationManagement Kit
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00
INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.3 MB
Download Time: Full version56k: ~5 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Financial Management Kit
Espanol ITIL Survival - Financial ManagementEspanol ITIL Survival - Financial Management
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.1 MB
Download Time: Full version56k: ~5 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - IT Service Continuity Management Kit
Espanol ITIL Survival - IT Service ContinuityManagement Kit Espanol ITIL Survival - IT SeContinuity Management Kit
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.8 MB
Download Time: Full version56k: ~6 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Kit de Gestión de Incidentes
Espanol ITIL Survival - Kit de Gestión de
Incidentes Espanol ITIL Survival - IncidentManagement Kit
Unit Price: INR 9,975.57
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Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2 MB
Download Time: Full version56k: ~5 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Kit de Gestión de Niveles de Servicio
Espanol ITIL Survival - Kit de Gestión de Nivde Servicio Espanol ITIL Survival - Service LeManagement Kit
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.2 MB
Download Time: Full version56k: ~5 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Kit de Gestión de Problemas
Espanol ITIL Survival - Kit de Gestión deProblemas Espanol ITIL Survival - ProblemManagement Kit
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 1.9 MB
Download Time: Full version56k: ~4 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Release Management Kit
Espanol ITIL Survival - Release ManagementEspanol ITIL Survival - Release Management
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 3.1 MB
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Download Time: Full version56k: ~7 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Security Management Kit
Espanol ITIL Survival - Security ManagementEspanol ITIL Survival - Security Management
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.5 MB
Download Time: Full version56k: ~6 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
Espanol ITIL Survival - Service Desk Management Kit
Espanol ITIL Survival - Service Desk ManageKit Espanol ITIL Survival - Service DeskManagement Kit
Unit Price: INR 9,975.57
Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.2 MB
Download Time: Full version56k: ~5 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
FIN10000 Budgeting Guidelines
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
FIN10100 Charging Policies
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
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FIN10200 Accounting Policies
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT to
INR 749.42: INR 0.00INR 749.42
Platform: Platform independent
FIN10300 Accounting Template
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
FIN10400 Cost Model Template
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
FIN10500 Charging Template
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
FIN10600 Budget Template
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
FIN9100 Financial Management Review Document
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Part of the Full Financial Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
FIN9200 Financial Management Implementation Plan / Project Plan
Part of the Full Financial Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
FIN9300 Financial Management Policies, Guidelines and Scope Document
Part of the Full Financial Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
FIN9400 Communication Plan
Part of the Full Financial Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
FIN9500 Financial Management Process Objectives and Goals
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
FIN9600 Financial Management Process Manager Document
Part of the Full Financial Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
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The Help Desk is Your Company's First PointContact for IT Services The process of Help DManagement is essential for day-to-dayoperations as it's usually the single point of contact for most of the organization's IT neeNeedless to say, most organizations today wgrind to a screeching halt without the supporthe help desk. Organizations look to the servdesk for a wide variety of activities including:
Unit Price: INR 9,975.57
Total: INR 9,975.57
[Info] plus 0% sales tax/VAT tINR 9,975.57: INR 0.00INR 9,975.57
Platform: Platform independent
Language: English
INC8100 Incident Management Review Document
Part of the Full Incident Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
INC8200 Incident Management Implementation Plan / Project Plan
Part of the Full Incident Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
INC8300 Incident Management Policies, Guidelines and Scope Document
Part of the Full Incident Toolkit
Unit Price: INR 1,501.35 Total: INR 1,501.35
[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
INC8400 Communication Plan
Part of the Full Incident Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
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INC8410 Business Justification Documents
Part of the Full Incident Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT to
INR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
INC8440 Incident Management PowerPoint Presentation
Part of the Full Incident Toolkit
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Platform: Platform independent
INC8500 Incident Management Process Template
Part of the Full Incident Toolkit
Unit Price: INR 1,250.71
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Platform: Platform independent
INC8600 Incident Management Process Manager Document
Part of the Full Incident Toolkit
Unit Price: INR 749.42
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Platform: Platform independent
INC8700 Incident Category Definition Document
Part of the Full Incident Toolkit
Unit Price: INR 1,250.71
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Platform: Platform independent
INC8800 Incident Ticket Template
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Part of the Full Incident Toolkit
Unit Price: INR 1,250.71
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Platform: Platform independent
INC9000 Incident Management Reports and KPI targets and additional metrics
Part of the Full Incident Toolkit
Unit Price: INR 1,000.06
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Platform: Platform independent
INC9100 Incident Management Process Flow diagram
Part of the Full Incident Toolkit
Unit Price: INR 749.42
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Platform: Platform independent
ISO 20000 Process Charts
Full and comprehensive ISO 20000 processsummaries.
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Delivery: Download
Platform: Platform independent
File Size: Full version: 3.5 MB
Download Time: Full version56k: ~8 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
IT Return On Investment Calculator Toolkit for ITIL® and IT Service Management
ROI (Return on Investment) is today's keybusiness tool for measuring how effectivelywas spent--yet few IT managers receive anytraining at all. The IT ROI Calculator Toolkitchanges all that, showing IT pros at every lehow to use ROI and other financial metrics tsupport their strategic decision making. Thiscomprehensive toolkit details how an accuratworking knowledge of ROI is essential for usi
the latest success measurements.
Unit Price: INR 12,482.00
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Platform: Platform independent
Option: Backup CD/DVD [Info]
File Size: Full version: 3.9 MB
Download Time: Full version56k: ~9 min.
DSL/Cable (1/8/16Mbit / <1 / <1 min.
IT Service Operation Management Toolkit: Designing, Implementing, and Managing World-Class IT Service Operation Processes
Unit Price: INR 16,880.65
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Delivery: Download
Platform: Platform independent
File Size: Full version: 6.6 MBDownload Time: Full version
56k: ~15 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
ITIL® Strategic - STA15500 ITSM Tool Requirements
At over 70 pages and close to 400 questionsis t he ultimate IT Service Management/ITIL®assessment template.
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Delivery: Download
Platform: Platform independent
File Size: Full version: 489 KB
Download Time: Full version56k: ~1 min.DSL/Cable (1/8/16Mbit
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ITIL® Survival (Bundle) Capacity, Availability, Continuity
Combine these closely related toolkits and s
Unit Price: INR 20,001.27
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ITIL® Survival (Bundle) Problem, Change, Configuration
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Combine these closely related toolkits and s
Unit Price: INR 20,001.27
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ITIL® Survival (Bundle) SLM, Financial, Security
Combine these closely related toolkits and s
Unit Price: INR 20,001.27
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ITIL® Survival (Bundle) Service Desk, Incident, Problem
Combine Service Desk, Incident and Problemtoolkits and save.
Unit Price: INR 20,001.27
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Platform: Platform independent
ITIL® Survival - All the KITS
The ultimate of fer. All the ITIL® Survival kitsone bundle.
Unit Price: INR 99,755.73
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Delivery: Download
Platform: Platform independent
File Size: Full version: 13.8 MB
Download Time: Full version56k: ~32 min.
DSL/Cable (1/8/16Mbit / <1 / <1 min.
ITIL® Survival - Availability Management Kit
Availability Management gives us the opportto focus our attention on the measurement amanagement of all components that are usedeliver a "service" to an end-user.
Unit Price: INR 9,975.57
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Platform: Platform independent
File Size: Full version: 2.9 MB
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Download Time: Full version56k: ~7 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
ITIL® Survival - Capacity Management Kit
Capacity Management is very much a futurefocused process. Covering not only the traditiResource Capacity, the process also defines tneed to monitor and manage Service and BusCapacity Management.
Unit Price: INR 9,975.57
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Delivery: Download
Platform: Platform independent
File Size: Full version: 2.5 MB
Download Time: Full version56k: ~6 min.DSL/Cable (1/8/16Mbit
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ITIL® Survival - Change Management Kit
The Change Management process toolkit willyou time and money. Quality documentationpresentations.
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Platform: Platform independent
File Size: Full version: 2.7 MB
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/ <1 / <1 min.
ITIL® Survival - Configuration Management Kit Configuration Management is often considerebe the process that is central to all the ITILprocesses (both Service Delivery and ServiceSupport).
Unit Price: INR 9,975.57
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Delivery: Download
Platform: Platform independent
File Size: Full version: 3.1 MB
Download Time: Full version
56k: ~7 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
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ITIL® Survival - Fact Sheets
12 ITIL® Fact Sheets
Unit Price: INR 2,957.58
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Platform: Platform independent
File Size: Full version: 772 KB
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/ <1 / <1 min.
ITIL® Survival - Financial Management Kit
Financial Management for IT Services reviewscritical activities of budgeting, accounting ancharging.
Unit Price: INR 9,975.57
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Delivery: Download
Platform: Platform independent
File Size: Full version: 2.7 MB
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/ <1 / <1 min.
ITIL® Survival - IT Service Continuity Management Kit
IT Service Continuity Management (ITSCM) ismost "newsworthy" process. Unfortunately thare far too many instances where organizatiocease to exist on the basis of poor ServiceContinuity Managment.
Unit Price: INR 9,975.57
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Platform: Platform independent
File Size: Full version: 3.4 MB
Download Time: Full version56k: ~8 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
ITIL® Survival - Incident Management Kit
Incident Management is a highly visible procthe business and end users of the servicesprovided by the IT department.
Unit Price: INR 9,975.57
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Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57
Delivery: Download
Platform: Platform independent
File Size: Full version: 2.7 MB
Download Time: Full version56k: ~6 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
ITIL® Survival - Problem Management Kit
The process toolkit will save you time and mQuality documentation and presentations forProblem Management
Unit Price: INR 9,975.57
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Platform: Platform independent
File Size: Full version: 2.7 MB
Download Time: Full version56k: ~6 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
ITIL® Survival - Release Management Kit
Release Management describes the process tis involved when it comes to the distributionhardware AND software.
Unit Price: INR 9,975.57
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Platform: Platform independent
File Size: Full version: 3.8 MB
Download Time: Full version56k: ~9 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
ITIL® Survival - Security Management Kit
The ITIL® Security Management process toolwill save you time and money. Qualitydocumentation and presentations.
Unit Price: INR 9,975.57
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INR 9,975.57Delivery: Download
Platform: Platform independent
File Size: Full version: 3 MB
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/ <1 / <1 min.
ITIL® Survival - Service Desk Management Kit
The Service Desk Function is the only FUNCTIdefined in the ITIL® Framework The functionthe "face" of the IT department.
Unit Price: INR 9,975.57
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Delivery: Download
Platform: Platform independent
File Size: Full version: 2.7 MB
Download Time: Full version56k: ~6 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
ITIL® Survival - Service Level Management Kit
The ultimate ITIL Service Level Managementtoolkit. The process toolkit will save you timmoney.
Unit Price: INR 9,975.57
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INR 9,975.57Delivery: Download
Platform: Platform independent
File Size: Full version: 2.9 MB
Download Time: Full version56k: ~7 min.DSL/Cable (1/8/16Mbit
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ITIL® Toolkit - Multi User 10
This multi document ITIL® Toolkit is a complstarter solution.
Unit Price: INR 39,902.29 [Volumediscount prices]
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Delivery: Download
Platform: Platform independent
File Size: Full version: 3.2 MB
Download Time: Full version56k: ~7 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
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ITIL® Toolkit - Multi User 2
This multi document ITIL® Toolkit is a complstarter solution.
Unit Price: INR 15,990.99 [Volumediscount prices]
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File Size: Full version: 3.2 MB
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ITIL® Toolkit - Multi User 5
This multi document ITIL® Toolkit is a complstarter solution.
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Delivery: Download
Platform: Platform independent
File Size: Full version: 3.2 MB
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ITIL® Toolkit - Multi User Corporate
This multi document ITIL® Toolkit is a complstarter solution.
Unit Price: INR 149,884.24 [Volumediscount prices]
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Delivery: DownloadPlatform: Platform independent
File Size: Full version: 3.2 MB
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ITQMgt 1000 ISO 20000 Fact Sheet
The British Standards Institute (BSI) in 2002developed and ratified the first true IT Servic
Management standard. In 2004, the standardadopted by Australia. In the UK, the s tandarreferred to as BS15000 (ISO 20000), in AustrAS8018.
Unit Price: INR 749.42
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Delivery: Download
Platform: Platform independent
File Size: Full version: 177.7 KB
Download Time: Full version56k: <1 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
ITSCM2100 IT Service Continuity Management Review Document
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM2200 IT Service Continuity Management Implementation Plan / Project Plan
Part of the Full Continuity Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
ITSCM2300 Policies, Objectives and Scope Document
Part of the Full Continuity Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
ITSCM2400 Communication Plan
Part of the Full Continuity Toolkit
Unit Price: INR 1,501.35
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Platform: Platform independent
ITSCM2410 Business Flyer Templates
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Part of the Full Continuity Toolkit
Unit Price: INR 498.78
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Platform: Platform independent
ITSCM2420 E-mail text
Part of the Full Continuity Toolkit
Unit Price: INR 498.78
Total: INR 498.78[Info] plus 0% sales tax/VAT toINR 498.78: INR 0.00INR 498.78
Platform: Platform independent
ITSCM2500 IT Service Continuity Management Process Objectives and Goals
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM2600 IT Service Continuity Management Process Manager Document
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM2700 Business Impact Analysis Template
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM2800 Risk Assessment Template
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
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ITSCM2900 Business Continuity Strategy Template
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT to
INR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM3000 Reciprocal Arrangements Template
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM3100 Emergency Response Template
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM3200 Salvage Plan Template
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM3300 Vital Records Template
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM3400 Reports and KPI targets and additional metrics
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Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
ITSCM3500 IT Service Continuity Management PowerPoint Presentation
Part of the Full Continuity Toolkit
Unit Price: INR 3,005.20
Total: INR 3,005.20[Info] plus 0% sales tax/VAT toINR 3,005.20: INR 0.00INR 3,005.20
Platform: Platform independent
ITSCM3600 Business Justification Documents
Part of the Full Continuity Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
NEW: The ISO/IEC 20000 Tool Kit
New Tool Kit to Achieve Global IT ServiceManagement Certification The Art of Servicereleased the latest version of the ISO/IEC 20Tool Kit, helping you to achieve ISO/IEC 200certification Already an ITIL ®and ISO/IEC 2education market leader, The Art of Service hstrengthened its position in the IT ServiceManagement (ITSM) market by releasing theISO/IEC 20000 Tool Kit enabling you to achiecertification against the best practice standa
Unit Price: INR 12,482.00
Total: INR 12,482.00[Info] plus 0% salestax/VAT to INR 12,482.00INR 0.00INR 12,482.00
Delivery: Download
Platform: Platform independent
File Size: Full version: 22 MB
Download Time: Full version56k: ~51 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
PROB6100 Problem Management Review Document
Part of the Full Problem Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
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Platform: Platform independent
PROB6200 Problem Management Implementation Plan / Project Plan
Part of the Full Problem Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
PROB6300 Problem Management Policies, Guidelines and Scope Document
Part of the Full Problem Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35
[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
PROB6400 Communication Plan
Part of the Full Problem Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00
INR 1,501.35Platform: Platform independent
PROB6500 Problem Management Objectives and Goals
Part of the Full Problem Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
PROB6600 Problem Management Process Manager Document
Part of the Full Problem Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
PROB6700 Problem and Known Error Category Definition Document
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Part of the Full Problem Toolkit
Unit Price: INR 1,250.71
Total: INR 1,250.71[Info] plus 0% sales tax/VAT toINR 1,250.71: INR 0.00INR 1,250.71
Platform: Platform independent
PROB6800 Problem Ticket Template
Part of the Full Problem Toolkit
Unit Price: INR 1,250.71
Total: INR 1,250.71[Info] plus 0% sales tax/VAT toINR 1,250.71: INR 0.00INR 1,250.71
Platform: Platform independent
PROB6900 Known Error Ticket Template
Part of the Full Problem Toolkit
Unit Price: INR 1,250.71
Total: INR 1,250.71[Info] plus 0% sales tax/VAT toINR 1,250.71: INR 0.00INR 1,250.71
Platform: Platform independent
PROB7000 Problem Management Reports and KPI targets and additional metrics
Part of the Full Problem Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
PROB7100 Problem Management PowerPoint Presentation
Part of the Full Problem Toolkit
Unit Price: INR 2,503.92
Total: INR 2,503.92[Info] plus 0% sales tax/VAT toINR 2,503.92: INR 0.00INR 2,503.92
Platform: Platform independent
PROB7200 Business Justification Documents
Part of the Full Problem Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
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Platform: Platform independent
Prepare To Launch Bundle
Unit Price: INR 37,596.38
Total: INR 37,596.38
[Info] plus 0% sales tax/VAT toINR 37,596.38: INR 0.00INR 37,596.38
Platform: Platform independent
REL5100 Release Management Review Document
Part of the Full Release Management Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT to
INR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
REL5200 Release Management Implementation Plan / Project Plan
Part of the Full Release Management Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
REL5300 Release Management Policies, Guidelines, Scope
Part of the Full Release Management Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
REL5400 Communication Plan
Part of the Full Release Management Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
REL5420 Business and IT Flyers
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Part of the Full Release Management Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
REL5430 E-mail text
Part of the Full Release Management Toolkit
Unit Price: INR 498.78
Total: INR 498.78[Info] plus 0% sales tax/VAT toINR 498.78: INR 0.00INR 498.78
Platform: Platform independent
REL5500 Release Management Process Objectives and Goals
Part of the Full Release Management Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
REL5600 Release Management Process Manager Document
Part of the Full Release Management Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
REL5700 DHS and DSL Checklist
Part of the Full Release Management Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
REL5800 Forward Schedule of Releases
Part of the Full Release Management Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
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REL5900 Release Management Reports and KPI targets and additional metrics
Part of the Full Release Management Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT to
INR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
REL6000 Release Management PowerPoint Presentation
Part of the Full Release Management Toolkit
Unit Price: INR 2,503.92
Total: INR 2,503.92[Info] plus 0% sales tax/VAT toINR 2,503.92: INR 0.00INR 2,503.92
Platform: Platform independent
REL6100 Business Justification Documents
Part of the Full Release Management Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
REL6200 Release Process Flow
Part of the Full Release Management Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
Redefining IT's Value To The Enterprise
Unit Price: INR 17,294.34
Total: INR 17,294.34[Info] plus 0% sales tax/VAT tINR 17,294.34: INR 0.00INR 17,294.34
Platform: Platform independent
Language: English
SD9100 Service Desk Review Document
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Part of the Full Service Desk Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SD9200 Service Desk Implementation Plan / Project Plan
Part of the Full Service Desk Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
SD9210 Service Desk Project Plan
Part of the Full Service Desk Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SD9250 Service Desk outsourcing
Part of the Full Service Desk Toolkit
Unit Price: INR 2,503.92
Total: INR 2,503.92[Info] plus 0% sales tax/VAT toINR 2,503.92: INR 0.00INR 2,503.92
Platform: Platform independent
SD9300 Policies, Objectives and Scope Document
Part of the Full Service Desk Toolkit
Unit Price: INR 1,250.71
Total: INR 1,250.71[Info] plus 0% sales tax/VAT toINR 1,250.71: INR 0.00INR 1,250.71
Platform: Platform independent
SD9400 Communication Plan
Part of the Full Service Desk Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
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SD9420 Business and IT Flyers
Part of the Full Service Desk Toolkit
Unit Price: INR 1,250.71
Total: INR 1,250.71[Info] plus 0% sales tax/VAT to
INR 1,250.71: INR 0.00INR 1,250.71
Platform: Platform independent
SD9500 Service Desk Objectives and Goals
Part of the Full Service Desk Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
SD9600 Service Desk Manager Document
Part of the Full Service Desk Toolkit
Unit Price: INR 749.42
Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42
Platform: Platform independent
SD9700 Service Desk Reports and KPI targets and additional metrics
Part of the Full Service Desk Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
SD9750 Service Desk Technology Selection
Part of the Full Service Desk Toolkit
Unit Price: INR 4,007.77
Total: INR 4,007.77[Info] plus 0% sales tax/VAT toINR 4,007.77: INR 0.00INR 4,007.77
Platform: Platform independent
SD9800 Service Desk PowerPoint Presentation
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Part of the Full Service Desk Toolkit
Unit Price: INR 2,253.28
Total: INR 2,253.28[Info] plus 0% sales tax/VAT toINR 2,253.28: INR 0.00INR 2,253.28
Platform: Platform independent
SD9900 Business Justification Document
Part of the Full Service Desk Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SD9950 Service Desk Fact Sheet
Part of the Full Service Desk Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SECMT1100 Security Management Review Document
Part of the Full Security Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SECMT1200 Security Management Implementation Plan / Project Plan
Part of the Full Security Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
SECMT1300 Security Management Policies, Guidelines and Scope Document
Part of the Full Security Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
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SECMT1400 Communication Plan
Part of the Full Security Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT to
INR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
SECMT1500 Security Management Process Objectives and Goals
Part of the Full Security Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SECMT1600 Security Process Manager Document
Part of the Full Security Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SECMT1700 Security Management Reports and KPI targets
Part of the Full Security Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SECMT1800 Security Service Requirement
Part of the Full Security Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
SECMT1900 Security Incident Template
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Part of the Full Security Toolkit
Unit Price: INR 1,250.71
Total: INR 1,250.71[Info] plus 0% sales tax/VAT toINR 1,250.71: INR 0.00INR 1,250.71
Platform: Platform independent
SECMT2000 Security Audit Template
Part of the Full Security Toolkit
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
SECMT2100 Security Management PowerPoint Presentation
Part of the Full Security Toolkit
Unit Price: INR 2,503.92
Total: INR 2,503.92[Info] plus 0% sales tax/VAT toINR 2,503.92: INR 0.00INR 2,503.92
Platform: Platform independent
SECMT2200 Business Justification Documents
Part of the Full Security Toolkit
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
Version: 1111512
SLM1100 Service Level Management Review Document
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM1200 Service Level Implementation Plan / Project Plan
Part of the Full Service Level Management To
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
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Platform: Platform independent
SLM1300 Service Level Management Policies, Objectives and Scope Document
Part of the Full Service Level Management To
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
SLM1400 Business and IT Service Mapping
Part of the Full Service Level Management To
Unit Price: INR 1,751.99
Total: INR 1,751.99
[Info] plus 0% sales tax/VAT toINR 1,751.99: INR 0.00INR 1,751.99
Platform: Platform independent
SLM1500 SLM Scope
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00
INR 1,000.06Platform: Platform independent
SLM1600 Communication Plan
Part of the Full Service Level Management To
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35
Platform: Platform independent
SLM1602 Business Flyer templates
Part of the Full Service Level Management To
Unit Price: INR 498.78
Total: INR 498.78[Info] plus 0% sales tax/VAT toINR 498.78: INR 0.00INR 498.78
Platform: Platform independent
SLM1603 E-mail text
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Part of the Full Service Level Management To
Unit Price: INR 498.78
Total: INR 498.78[Info] plus 0% sales tax/VAT toINR 498.78: INR 0.00INR 498.78
Platform: Platform independent
SLM1700 Service Level Management Objectives and Goals
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM1800 SLM Process Manager Document
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM1901 Customer Based SLA
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM1902 Service Based SLA
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM1903 Multi-Level Based SLA
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
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Platform: Platform independent
SLM2000 Underpinning Contracts
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM2100 Operational Level Agreements
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06
[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM2200 Service Catalogue
Part of the Full Service Level Management To
Unit Price: INR 1,501.35
Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00
INR 1,501.35Platform: Platform independent
SLM2201 Functional Specifications
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM2202 Technical Specifications
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM2203 Service Options
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Part of the Full Service Level Management To
Unit Price: INR 498.78
Total: INR 498.78[Info] plus 0% sales tax/VAT toINR 498.78: INR 0.00INR 498.78
Platform: Platform independent
SLM2204 Price List
Part of the Full Service Level Management To
Unit Price: INR 498.78
Total: INR 498.78[Info] plus 0% sales tax/VAT toINR 498.78: INR 0.00INR 498.78
Platform: Platform independent
SLM2300 Service Level Requirements
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM2400 Reports and KPI targets and additional metrics
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
Platform: Platform independent
SLM2500 SLM PowerPoint Presentation
Part of the Full Service Level Management To
Unit Price: INR 3,005.20
Total: INR 3,005.20[Info] plus 0% sales tax/VAT toINR 3,005.20: INR 0.00INR 3,005.20
Platform: Platform independent
SLM2600 Business Justification Document
Part of the Full Service Level Management To
Unit Price: INR 1,000.06
Total: INR 1,000.06[Info] plus 0% sales tax/VAT toINR 1,000.06: INR 0.00INR 1,000.06
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Platform: Platform independent
Service Catalog Process Kit
Service Catalog Management is a key compoof the ITIL® Framework. Carefully planned adocumented IT Service Management (ITSM)
processes are becoming an increasingly impocomponent in t he delivery of higher customersatis faction. The Service Catalog Process Kitprovides a wide variety of resources to boostunderstanding and abili ty to implement ServiCatalog Management in your organization.
Unit Price: INR 12,482.00
Total: INR 12,482.00[Info] plus 0% salestax/VAT to INR 12,482.00INR 0.00INR 12,482.00
Delivery: Download
Platform: Platform independent
File Size: Full version: 1.3 MB
Download Time: Full version
56k: ~3 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
The CMDB Creation and Maintenance Toolkit
The IT Infrastructure Library® (ITIL) places t “best practices” in IT operations at yourcommand. Discover how a CMDB can help yomanage your infrastructure more effectively.
Unit Price: INR 16,880.65
Total: INR 16,880.65[Info] includes 0% salestax/VAT to INR 16,880.65INR 0.00
Delivery: Download
Platform: Platform independent
File Size: Full version: 5.6 MB
Download Time: Full version56k: ~13 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
The CMDB Creation and Maintenance Toolkit
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The IT Infrastructure Library® (ITIL) places t “best practices” in IT operations at yourcommand. Discover how a CMDB can help yomanage your infrastructure more effectively.combined power of a CMDB and ITIL® can heyour organization achieve effective, consistemanagement across all IT services. ITIL helpmake bet ter technology choices, manages ITeffectively, and drives greater business valueall your IT investments. The core of ITIL isconfiguration management.
Unit Price: INR 12,482.00
Total: INR 12,482.00[Info] plus 0% salestax/VAT to INR 12,482.00INR 0.00INR 12,482.00
Delivery: Download
Platform: Platform independent
File Size: Full version: 5.6 MB
Download Time: Full version56k: ~13 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
The Complete ITIL® V3 Readiness Assessment Kit
ITIL® V3 is Here. Are you Ready? ApplyBenchmark Standard ITIL® V3 at Your CompToday!
Unit Price: INR 4,962.72
Total: INR 4,962.72[Info] plus 0% saltax/VAT toINR 4,962.72:INR 0.00INR 4,962.72
Subscription conditions: Duration of thesubscription: unli
Billing period: mo[Info]
Delivery: Download
Platform: Windows 3.1x ,Windows 95, MSNextStep, Unix /Linux, OS/2, Othesystems, NovellNetware, Mac OS9/Classic, Window / Pocket PC, BeOPlatform indepenPalm OS, WindowWindows 2000,Windows XP x32,Symbian OS, Win98, Windows ME,OS X, Windows S
2003 x32, .NETWindows, JAVA, .Cross-platform, XTablet PC, WindoXP x64, WindowsServer 2003 x64, .2.0 Windows,Windows Vista x3
Version: 1
Language: English, German,Portuguese, SpaniItalian, French, P
File Size: Full version: 1.4
Download Time: Full version56k: ~3 min.DSL/Cable
(1/8/16Mbit): <1
/ <1 min.
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The ITIL v3 Service Transition Toolkit
Implementing Service Transition in anorganization when this has not existed beforonly likely if a new service provider is beingestablished. Therefore, the task for most serprovider organizations will be one of serviceimprovement, a matter of assessing their curapproach to the Service Transition processesestablishing the most effective and efficientimprovements to make, prioritized according
the business benefit that can be achieved.
Unit Price: INR 12,482.00
Total: INR 12,482.00[Info] plus 0% salestax/VAT to INR 12,482.00INR 0.00INR 12,482.00
Delivery: Download
Platform: Platform independent
Language: English
Option: Backup CD/DVD [Info]
File Size: Full version: 24.4 MB
Download Time: Full version56k: ~57 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
The Knowledge Management Strategy Kit
Knowledge Management (KM) can be a difficuundertaking, both in terms of understandingnew concepts, and practical implementation.
Unit Price: INR 13,490.96
Total: INR 13,490.96[Info] plus 0% sales tax/VAT tINR 13,490.96: INR 0.00INR 13,490.96
Delivery: Download link by e-mail
Platform: Platform independent
Language: English
The Risk Management ToolKit
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"Take Charge – Not Risks" * how to assesscontinuously what could go wrong (risks) *determine which risks are important to dealimplement strategies to deal with those risksWant to increase Risk Management, securityrecovery? Build relationships with st akeholdeand gain repeat business? Risk Managementthe most effective way to build a sustainingbusiness.
Unit Price: INR 12,482.00
Total: INR 12,482.00
[Info] plus 0% salestax/VAT to INR 12,482.00INR 0.00INR 12,482.00
Delivery: Download
Platform: Platform independent
Language: English
File Size: Full version: 1.9 MB
Download Time: Full version56k: ~4 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
The Service Design Tool Kit
The foremost "how-to" guide to IT Service DeITIL® Service Design is at t he heart of ServicManagement's best practices being adoptedworld-wide and has earned the support of evmajor IT service provider. In The Service desiTool Kit, The Art of Service presents the firstend-to-end tutorial that provides step-by-steinstructions for modeling and designing servioriented solutions from the ground up. The SDesign Tool Kit provides more than 135 readuse documents, templates and examples.
Unit Price: INR 33,693.52
Total: INR 33,693.52
[Info] plus 0% salestax/VAT to INR 33,693.52INR 0.00INR 33,693.52
Delivery: Download
Platform: Platform independent
Version: 1111122
File Size: Full version: 22.7 MB
Download Time: Full version56k: ~53 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
The Supplier Management Toolkit
Finally, there is a practical guide to managinsupplier performance. This much-needed Toola must read for all executives and practitionewho are looking for ways to measure and impthe performance of their suppliers and reducesupply risk.
Unit Price: INR 4,962.72
Total: INR 4,962.72[Info] plus 0% salestax/VAT to INR 4,962.72:INR 0.00INR 4,962.72
Delivery: Download
Platform: Platform independent
File Size: Full version: 4 MB
Download Time: Full version56k: ~9 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
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White Paper - ITIL® Costs & Costing Catalogs
A comprehensive methodical approach to useITIL® based Financial Management cost ingdisciplines for Cost definition and Cost transf
Unit Price: INR 1,453.73
Total: INR 1,453.73[Info] plus 0% sales
tax/VAT to INR 1,453.73:INR 0.00INR 1,453.73
Delivery: Download
Platform: Platform independent
File Size: Full version: 3.2 MB
Download Time: Full version56k: ~8 min.DSL/Cable (1/8/16Mbit
/ <1 / <1 min.
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