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Transcript of The Art Of Listening Take out a sheet of paper and write a paragraph about what you think the...
The Art Of Listening
Take out a sheet of paper and write a paragraph about what
you think the difference is between hearing and listening.
Hearing And Listening
Hearing is being able to detect sounds.
Examples… Listening means getting
meaning from the sounds that are heard
Examples… Good listening can be
one of the most difficult of all communication skills to master
Good Listening Skills
Good listeners are attentive and receptive. Good listeners actively seek out information,
evaluate what they hear, and respond to it. Better listening = … Better interpersonal skills More knowledge Better school and work performance More dates, and invites to social functions
The Listening Process
The listening process is four steps Receiving Interpreting Evaluating And responding
Interpreting
After receiving your message you use your own experience to interpret what you have heard.
Why do are own experiences make a difference in the way we interpret a message?
What about reading an email or text?
Interpret Effectively
An effective listener tries to interpret the speaker’s message to truly understand what the speaker intended to say.
How do we do this?
Receiving
Receiving involves hearing and seeing You hear the message, “Hey dude, did
you see that killer play on ESPN.” Your eyes read the nonverbal signals to
get the full message. You look for facial expressions, gestures,
and eye movements.
Example
Your friend says, “Did you know about the party at Keith’s house?”
Just think of the many ways this message could be interpreted
Nonverbal clues can be a good hint for the true meaning behind a message
Evaluating
After receiving and interpreting a message the next step is to evaluate
You have to connect that message to your ideas or feelings about the subject of the message.
You have to decide if you agree or disagree, or if you need more information.
Back To Keith’s Party
As you hear about the party you may be thinking…
So what What do I think How do I feel What do I need to know
Responding
Almost all messages require some type of response.
Think about voice mail, email, phone calls, class participation, talking to friends, etc.
No response can make the speaker feel invisible.
No response can be called a disconfirming message
As a listener you are faced with the challenge of sending a response
Respond Now And Get Bonused!
The listeners response is important for effective communication
Without feedback the listener has no way of knowing if the message was received
Listeners have the advantage over the speaker
Thought Speed
Thought speed allows the listener to have an advantage over the speaker
People speak at the rate of 120 to 180 words per minute
People listen at the rate of 400 words per minute
Let’s think of some examples…
Types Of Listening
There are four types of listening Informational Empathetic Critical And Creative listening Each type of listening requires effort and
awareness A competent listener is comfortable using all
types
Informational Listening
Have you ever messed up because you did not listen well.
What about getting directions from someone?
An important purpose for listening is to get information
Informational listening could be listening to directions, explanations, or MTV news
Informational Listening
Informational listening is is the basis for the other types of listening
Unless you understand a message accurately, you cannot analyze another person’s ideas or respond to another person’s feelings
Critical Listening
Critical Listening means examining an informative or a persuasive message and making decisions about your findings.
Think about the trailers at a movie, or a commercial on TV.
Critical listening involves separating fact from opinion and checking out the source of a message.
Critical Listening
A critical listener hears the other person’s ideas first
A critical listener looks for facts, opinions, disagreements, confusion; and then figures out how to respond effectively
Allow your mind to work constantly as you work to listen critically
Who listens to music?
Does anyone remember the lyrics to a song? Bonus if you sing for us! Creative listening means using your active
imagination as you interpret a message When you listen to music you are using your
creative listening skills Improvisation in front of the class is creative
listening from both the audience and the participants
Empathic Listening
Empathic listening involves listening to another’s feelings
Empathic listening is a difficult type of listening Sometimes you may feel uncomfortable and
want to get away from the conversation Eye contact, head nodding, or touch are often
better responses than words