The Art of Communication - IEEEAlexSB
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Transcript of The Art of Communication - IEEEAlexSB
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THE ART OF
COMMUNICAITON
Mai Hassouna
Training Manager
Hilton Alexandria Green Plaza
April, 2013
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By the end of the session you will
be able to: Understand what communication is in its simplest term
List the different methods of communication
Understand your personal preference when it comes tocommunication method/style
Know how to choose the appropriate method of
communication in different situations
Understand the barriers of communication
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What is Communication?
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Communication is transmitting a message
from one person to another.
Words, words
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Two way process, in which one person
transmits a message to a receiver who
responds with feedback.
Effective Communication
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Effective Communication
Feedback Loop
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What are the barriers to
effective communication?
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Different methods of
communication
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Decide what to say
Be precise
Try to avoid ums and ers
Speak sufficiently loudly, clearly and nottoo fast
Break your message in short chunks
To communicate effectively in
speech we should
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Before the talk, plan what to say:
Plan an introduction
Try to give the talk a structure
Plan how you will involve the audience
Write down a few notes
Consider how you can motivate the people
Speaking to a group of people
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During the talk:
Stay calm
Have a relaxed but upright posture
If you get stuck, calmly check over the notes
Do not bluff if you do not have an answer to a question
Encourage people to ask questions
Ensure everyone can hear you
Speaking to a group of people
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Thinking about the message
Giving the other person feedback
Comparing what is being said with the way it is being said
When we listen we do several things
at the same time
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Writing!/Texting
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Be specific in what you want to say
Use Bullet Points for seperating messages
Read it from the perspective of others Avoid long sentences
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Body Language
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Three elements of
communication
7%
Words
55%
Looks &
Actions
38%
our
tone
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LEARNING STYLES
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How do people learn?
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What is my learning style?
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Allow them to take notes
Have contrasting colors or highlight text
Use visual aides (videos, flipcharts)
Show them how a task is done
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Audio
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Repetition
Role plays
Detailed steps
Recorded or taped instruction
Instruct them how a task is done
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Play dough
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Allow to perform task as you speak
Practicing Group discussions
Using word association
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QUESTIONS?
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THANK YOU
:)