The Art of Coaching Employees

To truly understand the art of coaching…

…you also need to understand what it isn’t.

Coaching is Coaching

Coaching isn’tManaging

1


Managing is about the process.



When you manage, you make sure your employee is fulfilling their job responsibilities.



Coaching is…

Coaching is about the person.


When you coach, you help your employee reach his or her highest potential.

Coaching is…


By helping them see and understand the obstacles preventing them from success.

Coaching is…


Coaching isn’tTraining

2



Training is about skill building.



It's telling your employee how to improve a particular skill.


Coaching is about discovering what may be preventing your employee from learning a new skill.

Coaching is…


When you coach, you do a whole lot of asking...and very little telling.

Coaching is…


Coaching isn’tMentoring

3


Mentoring is about passing on your experiences.



Usually to a more junior employee in order to help them build business acumen.



Coaching is all about giving an employee room.

Coaching is…


When you coach, you let them use their own expertise to grapple with problems and discover their own solutions.

Coaching is…


Coaching isn’tCounseling

4



Counseling is looking at their past.



When you counsel, you break down the past to discover what could be affecting their current behavior.

Coaching isn’tTherapy

Coaching is looking at their future.

Coaching is…

Coaching isn’tTherapy

When you coach, you look at their present behavior to discover what could effect their future success.

Coaching is…

Side Note:

Even though you're not a counselor, you may need to

get personal when you coach.

In 2009, the Harvard Business Review published

findings that said…

76% of executive coaches report

that they regularly talk about personal matters.

When coaching, you have to look at your employee

holistically...

not as an emotionless worker bee.

And sometimes,you have to wear multiple hats at once for a given situation.

Stay tuned!

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The Art of Coaching Employees - Part 1