DEPLOYMENT SUPPORT

The application performance your team deserve. The level of data security your enterprise expects.

Hosting and security information to support deployment of Q88 information services for the global maritime transportation industry.

Q88 deploys on Rackspace

Q88VMS deploys in a true SaaS business model. To meet performance and security demands, Q88

selects Rackspace, London to host the primary production environment.

Primary data center - London, UK

The London data center is a world-class facility strategically located in close proximity to main fiber

routes. The site features a state-of-the-art carrier-neutral network, environmental infrastructure,

a diverse UK grid connection, and is compliant with global standards for quality and information

security management.

The London data facility is part of a global infrastructure which extends across the US, UK, EU, India,

Hong Kong, Singapore and Australia, providing services to customers in over 120 countries, including

two-thirds of the FORTUNE® 100.

Technology leadership in the cloud

Q88 has a pedigree stretching back over 20 years. Since 1998 our technologies have

proved themselves in the cloud, outlasting many other industry solutions. Q88 provides

the technology leadership to help our customers migrate from inefficient legacy

applications and manual practices to modernize and achieve digital transformation for

their core business.

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Application availabilityThe cloud infrastructure is a highly resilient environment for

business-critical apps and data. This is overseen by specially-

trained, highly-experienced system and network engineering

staff who actively manage and maintain the facilities 24x7x365.

Hosting services are underwritten by guarantees which govern

availability and performance of network, infrastructure and

hardware.

Uptime of 100% is guaranteed with a similar assurance that

the infrastructure within the data center will be functioning

without disruption for 100% of the time. This excludes instances

of scheduled or emergency maintenance. In the event of an

outage a Service Level Agreement sets out remediation to fix the

fault and restore service within 60 minutes.

Planned maintenance that requires taking Q88VMS offline

is scheduled on a Saturday, with just about all occurrences

scheduled between 23:00 and 00:00.

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Uptime history - unplanned

Unplanned outages

Year Availability

2011 99.992009%

2012 99.991438%

2013 99.994292%

2014 99.994292%

2015 99.982877%

2016 100%

2017 99.999943%

Back-up and Disaster RecoveryThe Q88VMS database server has a mirrored Disaster Recovery

server in a location separate from the operational server

environment. All ‘live’ data is continuously replicated, backed up

off-site from the primary data center using double encryption

during transmission. Should it be unable to restore service at

the primary data center, the Disaster Recovery facility is used to

restart application services.

Uptime history - planned + unplanned

Unplanned & maintenance outages

Year Availability

2011 99.900685%

2012 99.900114%

2013 99.902968%

2014 99.902968%

2015 99.891553%

2016 99.954338%

2017 99.986301%

What is a Tier III data center?A Tier III data center is concurrently maintainable,

allowing for any planned maintenance activity of

power and cooling systems to take place without

disrupting the operation of computer hardware

located in the data center.

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KPIs typical of a Tier III data facility

• 99.982% uptime

• No more than 1.6 hours of downtime per

year

• N+1 fault tolerant providing at least 72

hour power outage protection

Data center certifications

• ISO 27001 Certified

• ISO 9001 and BS7799 Compliant

• HIPAA Compliant

• PCI Level 1 Service Provider Certified

• SSAE16 Certified

• Tier III Standards Compliant

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Physical securityA stringent range of measures supports a robust approach to physical security.

ban No public access

Public access to data centers is strictly forbidden.

No 3rd party equipment is hosted. Only the hosting

facility’s Engineers are allowed into the data center.

video Video surveillance

Live video surveillance of all entrances to buildings

and data halls is monitored 24 hours per day to

ensure that only authorized personnel enter sensitive

areas.

male Onsite security personnel

Onsite security personnel monitor data center

buildings 24 hours per day, seven days per week.

hand-paper Biometric security & pass cards

Biometric hand scanners are used to control

Engineer access to restricted areas. Access to and

movement within each facility is restricted to those

who hold a pass card.

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Power systemsEach data center gets its power from commercial utility underground conduits with a 10 minute

battery backup in the event of failure. The UPS power subsystem is N+1 redundant with instantaneous

failover in case the primary UPS fails.

Additionally, multiple diesel generators with full-load capability, are on standby and automatically

start to provide long-term power in the event of an emergency. The power subsystems are designed

to switch over immediately with no interruption in the event of a power failure.

Environmental controlN+1 redundant HVAC (Heating Ventilation Air Conditioning) system ensures a duplicate system

immediately comes online in the event of an HVAC system failure. Air is circulated and filtered to

remove dust and contaminants and advanced fire suppression systems are in place.

Internet connectivityNine network providers serve each data center providing multiple redundancy for internet

connectivity. Fiber carriers enter at different points to guard against failure and only enterprise-class

routing equipment backed with full redundancy is used.

Q88 application deliveryTo accelerate internet performance and deliver Q88 software and data rapidly to users where ever

they are, Q88 partners with a world leading Content Delivery Network (CDN) provider. It has the most

highly-distributed CDN with more than 210,000 servers in over 120 countries and within 1450 networks

around the world.

Encryption

All sensitive data in the Q88VMS database is

encrypted. During transmission Q88 uses the

TLS encryption protocol, the same adopted for

online banking. Electronic ‘certificates’ encode all

communications using a 2048 bit RSA key and 256-

bit encryption.

Privacy and protection of customers’ hosted data

Hosting Q88 in London means that the European

Union General Data Protection Regulation governs

the data stored by our clients. In creating a robust

standard for the protection of personal identifiable

information, the GDPR creates a framework that

strengthens business IT security.

Should the UK exit the EU, the UK’s regulatory controls

will be equivalent or exceed the GDPR standard.

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Security and compliance

EU data processed by US companies

The EU-US Privacy Shield decision was adopted on 12

July 2016 and the Privacy Shield framework became

operational on 1 August 2016. The Swiss-U.S. Privacy

Shield applies for Switzerland.

These frameworks are designed to provide

companies on both sides of the Atlantic with

a mechanism to comply with data protection

requirements when transferring personal data from

the European Union and Switzerland to the United

States in support of transatlantic commerce.

These frameworks protect the fundamental

rights of anyone in the EU and Switzerland whose

personal data is transferred to the United States for

commercial purposes. The framework also brings

legal clarity for businesses relying on transatlantic

data transfers.

What about Rackspace and access to our data?

Rackspace has no knowledge of the data (including

any personal data) that Q88 clients store or is

otherwise processed on its infrastructure.

Need further information?

Should you require more information, don’t hesitate, please contact us.

phone USA: +1 (203) 413-2030 phone UK: +44 20 3766 8055

phone Greece: +30 211 012 6984 phone Singapore: +65 6909 0880

www.q88.com

About Q88 LLCQ88 LLC is the platform used by shipping professionals to conduct business. Founded in 2001, Q88 LLC

is the leading SaaS technology provider to the maritime industry. Q88’s mission is to make the global

shipping industry more open and connected. People use Q88 products to share information and work

collaboratively, to access disparate information, and to turn static data into powerful insights. We

believe that with the right technology guiding the right people, the possibilities are endless.