The Anatomy of an AWESOME Customer Service Rep
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19-Oct-2014 -
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Transcript of The Anatomy of an AWESOME Customer Service Rep
hyrell.com / franchise
The Anatomy of an
AWESOMECustomer Service Rep
hyrell.com / franchise
Franchisees are always looking for AWESOME Customer Service Reps to help build their small business. If you need to hire a great CSR, here
are some of the best qualities to look for…
hyrell.com / franchise
A PassionateHeart
hyrell.com / franchise
Look for candidates with a strong enthusiasm for the job and a passion for helping customers.
{ }“Describe a situation where you received really great customer support. What made this experience stand out?”
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Fast Thinking
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Critical thinking and problem solving skills are a must-have for any top-notch CSR.
{ }“How do you respond when you don’t know the answer to a question?”
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Nerves of Steel
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A CSR must be ready to handle stress and adversity on a daily basis – so it’s important to a
thick skin and develop nerves of steel.
{ }“How do you respond to criticism from customers?”
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A Strong MoralCompass
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“Always do the right thing” is the motto to live by so that your CSR can inspire trust and build
goodwill with your customers.
{ }“How do you build trust with your customers?”
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A Great SenseOf Humor
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A positive attitude can get you through a lot of bad days, especially as a CSR.
{ }“Customers can be critical at times. How do you stay positive?”
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An InnerZen
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Patience is THE virtue for any great CSR. The best ones know how to stay calm, cool, and collected
in any situation.
{ }“What do you do in your free time to relax?”
hyrell.com / franchise
Hyrell provides a powerful hiring management solution for franchise operations of various sizes and industries. The Hyrell cloud-based system helps franchisees find,
qualify, engage, and hire the best applicants possible.
hyrell.com/franchiseFor More Information on Franchise Hiring Visit: