The Airport of the Future
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Transcript of The Airport of the Future
The Airport of the FutureAn Airline Perspective
Dimitris BountolosHead of Coordination & HubIberia Airlines [ IAG Group ]
The Airport of the FutureAn Airline Perspective
How far is the future?, It´s closer than we think
The Airport of the FutureAn Airline Perspective
How far is the future?....everyday we are reinventing it…
The society, the needs, the environment, are changing every day faster than never before.
The digital culture 2.0 provides worldwide access to all information. Nothing is able to be hide or simply postpone.
The standards have increased and the daily expectations are high
Negative & Positive trends are broadcasted with the speed of light
The Airport of the FutureAn Airline Perspective
The main axis, the one with the fastest evolutionThe core of the newparadigm The target: tor etain and increase on a daily base their espectationsAlways connectDemanding a continous mobile response
Built in a cross-functional way with the Airport authorityFully SimplifiedDefined from zero trying to cover all client´s expectationsService-Oriented taking in consideration shared cost models and optimization phases
GZE : “ Ground Zero Emissions “Solar energy availableDinamic adjustment of all engines based on the real workload: passengers & baggage figures
Client
Environment
Processes
Technology.
Four are the main axis over which the future of airports will have to be developed : Airlines & Airport Authorities will have to be 100% aligned
Touchless and onlineMobile & Web SollutionOptimizations solvers based on passenger dataSOA infrastructure between all actors at the airport
The daily relation between the Airport Authority and the Airlines requires a fully mutual understanding
Communication and common perspective and goals will provied a win-win playground for both parties
The AODB will have to be extended with business variables
A shared KPIs & Operational BI Dashboards will be mutually reviewed
The Airport and the Airline : Two faces of the same coin
The Airport of the FutureAn Airline Perspective
The Airport of the FutureAn Airline Perspective
A new paradigm of customer expectations will make the scene much more demanding…..
1 2 3 4 5
6 7 8 9 10
IMMEDIATE INFORMATION REQUIREMENT EXCLUSIVITY SOLLUTION
CONTROL CONNECTION ELECTION PARTICIPATIONSOLE
THEY WANT TO FEEL INDEPENDENTAND ASSISTED AT THE SAME TIME
The Airport of the FutureAn Airline Perspective
Live is lived socially connected. Airport and the relation between all customers necessarily will be manage socially….
The interaction with the clients will take place on a social and mobile environment.
The answers will have to be immediately available.
The social engagement with the clients will capture and fidelize them.
During the disruptions the truth will be communicated as faster as possible in a proactive way.
The airports will be converter in to a sales-flied for the so named : GBS “ Ground Business Services”, the Social Media will broadcast the offer and the benefit of the new services.
CLOUD OFFICE COMPUTING CLOUD COLLABORATIVE TOOLS
All life is social and cloud. During next years the mode we work and the mode we manage also is going to change: There is no official source of information all is spread, all is available, all is instant, all is known…
Airport Management based on e-mail
will be escalated to a more efficient way of
works
The Airport of the FutureAn Airline Perspective
The Airport of the FutureAn Airline Perspective
NFC BIOMETRY RFID
GPS WIFI BLUETOOTH 3G DATA TRANSMISION
AUGMENTED REALITY
Contactless Technology let the clients flow over the processes…The paradox: “No Touch” & “more tracking than never”
The Airport of the FutureAn Airline Perspective
The standard check-in process nowadays is simply dead
In less than 5yrs. Self-Drop will be the unique product
No more the queues will be the synonym of the check-in area
The boarding process will be fully self managed by the clients
All incidences will be solved in advance and proactively via mobile pushed to the customers
Ground business services will increase
All security process including passport control won´t require human contact
Dynamic priority based on cost-model will be applied
The connectivity will be supported by automated vehicles
Never again the ramp will be a intense human labor work area
Baggage handling automation will be standard
Taxi-In/Out will be manage wo. Engines up
All GHE will be electric
Check-in Boarding SecurityRamp
All airport operational processes are needed to be fully re-invented in order to align them to the new sector reality
The Airport of the FutureAn Airline Perspective
SECURITY FILTERSSELF-DROPSELF-BOARDING
AUT.VEHICLES GUIDING THE CONNECTING CLIENTS THROUGHT THE TERMINAL
All airport processes are going to be invented from zero.From passenger optic, everything has to be intuitive and time costless
Humanoid Robots Virtual Assistance : Holograms Self-Kiosks
All processes will be supported by the technology : Accurate information & proactive resolution of the incidences are the foundations of the new customer service
The Airport of the FutureAn Airline Perspective
ONLINE ASISTANCE AT THE KIOSKS MOBILE MANAGEMENT OF THE INCIDENCES
ADDS & CRM INITIATIVES PUSHED AT THE AIRPORT PROACTIVE COMPENSATION THANKS THE MOBILITY
All airport processes are going to be invented from zero.The mobility will handle all the interactions with the clients : Daily and over incidences & crisis
The Airport of the FutureAn Airline Perspective
The Airport of the FutureAn Airline Perspective
To navigate through the airport employees and customers will be assisted thanks to the “Project Glass” device
Guidance for the potential misconnect passengerUseful for employees and customersOn the Apron with LVP will support the driversThe ULDs and the baggage will be visually identifiedLast Call will be broadcasted to the right customerEmployee task allocation will be handle visually
PROJECT-GLASSSELF-GUIDANCE
All airport processes are going to be invented from zero.Quality and the Acknowledgment of the airport in advance will be areas of huge improvements
MORE AN MORE SURVEYS AND QUALITY INPUTS WILL BE CAPTURED AT THE AIRPORT
THE A.R WOULD SIMPLIFY THE TRAVEL IMPROVING THE ACKNOWLEDGMENT OF THE ENVIROMENT
The Airport of the FutureAn Airline Perspective
The Airport of the FutureAn Airline Perspective
From passenger perspective, everything has to be intuitive and time-costless.
Thanks to the online exchange of information between the airport and the airline will be possible to track and support continuously all the clients through the entire airport
Iberia´s AVIMO Project : Face-Tracking. Passenger Data Base recognition, preferences, queue measurement, etc.
Hub Control Center
Dedicated SW manages all the
consoles.
Integrated Communication Platform : Digital & Unique
Tablet PC
OCC : Operation Control CenterAMC : Airport Management Center
……
The voice, the bottleneck of the airport operation will be fully handled in a digital waycreating a shared and common platform for all stakeholders
The Airport of the FutureAn Airline Perspective
THE GEOMETRY AND DISTANCE WILL BE ECONOMICALLY SIZED ANDCONFIGURED
Each Arrival/Departure will value depends on the result of the Cost-Penalty economic mode
The connectivity will be enhance and the No-Quality extra costs will be reduce dramatically
The online shared information between the airport Authority and the airlines will enhance the right allocation of : runways, stands, gate, belts, etc.
The airlines & the Airport Authority will share relevant data (pax, bags, risks, priorities) improving the utilization of the immobile resources
The Airport of the FutureAn Airline Perspective
The Airport of the FutureAn Airline Perspective
All airports will be connected with CFMU while the A-CDM procedure is fully implemented
All relevant milestone needed for the correct tracking of the Turnaround will be automatically calculated and transferred to the Airport DEMAND
The GPS and the multilateration will provide accurate information about the expected arrivals and during the TAXI
All airlines will exchange in an online mode priorities based in business models, generating swaps of the arrivals sequences and triggering new computation of the AMAN
No more the Airports will be like “black-holes” for the ATC & CFMU. All EU Hubs will be interconnected
AUTOMATIC BAGGAGE LOADING AUTOMATIC ULD UNLOADING MACHINE
All ramp processes will be conducted with the support of thetechnology: From the supply chain & logistics to the airport handing
The Airport of the FutureAn Airline Perspective
ELECTRIC RAMP VEHICLES MAGNETIC MANAGEMENT OF ULDS AUTOMATIC TAXI OF AIRCRAFTS
Fuel consumption will decrease dramatically: All airports will be GZE “Ground Zero Emissions”
The Airport of the FutureAn Airline Perspective
The Airport of the FutureAn Airline Perspective
Intermodal transport is a mandatory linkage for any relevant airport of the future: The challenge, to make straightforward the transitions
Bus , Rail, Car, have to be connected with the Hub providing connectivityPassengers & Cargo independently A logistic airport city will embraces all transport modes
Direct transfer from the aircraft to the High Speed Train.Alignment of the
standards of both concepts will be
required
Airport Furniture : Clean Energy Generation All car parking equipped with solar panels and electricity chargers
Solar Trash CompactorEnergy-generating revolving door Energy generating pavement
Many airport processes will be converted in eco-electricity generation points
The Airport of the FutureAn Airline Perspective
Ste
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p 1
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
SELF-DROP
SELF-BOARDING
SECURITY FILTERS
ONLINE ASISTANCE AT THE KIOSKS MOBILE MANAGEMENT OF THE INCIDENCES
ADDS & CRM INITIATIVES PUSHED AT THE AIRPORTPROACTIVE COMPENSATION THANKS THE MOBILITY
AUTOMATIC BAGGAGE LOADING
AUTOMATIC ULD UNLOADING MACHINE
ELECTRIC CARS
AUTOMAT. ULD MANAGEMENT AUTOMAT. TAXI BOT
AUTOMAT. GUIDANCE SERVICE
The Airport of the FutureAn Airline Perspective
Conceptual timeframe for a very attractive decade for the worldwide airports
SOLAR ELECTRICITY CHARGERS
PROJECT-GLASS
The Airport of the FutureAn Airline Perspective
Dimitris BountolosHead of Coordination & HubIberia Airlines [ IAG Group ]
e-mail:[email protected]