THE 9 CAPABILITY PILLARS OF GKK · THE 9 CAPABILITY PILLARS OF GKK. ii. Number of Candidates...

ITIL

ITIL provides a framework for organizations to align their IT processes. IT infrastructure library.

With a set of methodologies/ procedures to align processes, the org. can reduce cost (handling

processes). Increase efficiency (lesser buffer time to handle processes). Meet international MNC

standard (since many orgs. use ITIL). Increase quality of services delivered, refer to a huge

network of ITIL practitioner worldwide to attend to any service management issues (Axelos

community).

i. Governing Body

THE 9 CAPABILITY PILLARS OF GKK

ii. Number of Candidates Trained

Year Course Number

2011 ITIL Foundation 73

ITIL Intermediates 11













Total 2077

PRINCE2

Fastest and smartest way to become a project manager using a set of manual methodologies via

PRINCE2 (Projects IN Controlled Environments). Similar to ITIL, the methodologies provided

by PRINCE2 is a good set of templates that be used to align projects. This can reduce cost &

resources used, increase efficiency & quality of the project deliverables. It's less theoretical

based (like PMP) and more practical based.

iii. Governing Body

iv. Number of Candidates Trained

Year Course Number

2014 PRINCE2 Foundation 4




PRINCE2 Practitioner 16


PRINCE2 Practitioner 26

Total 236

LEAN SIX SIGMA

Certification that focuses on reduction of cost & increasing of process efficiency through quality

management based on the 6 Sigma standard & DMAIC concepts. Increases efficiency by

eliminating waste in the process and improving quality, the entire process becomes more

efficient. Less time spent on unnecessary process steps or in process variation improves

efficiency significantly. Lean Six Sigma proves its place in the market due to its ability to

decrease costs incurred via product defects while considerably increasing the cost of production.

It also helps increase customer satisfaction with better delivery methods and other customer

focused areas as customers are sure to notice the difference and be more likely to be loyal.

v. Governing Body

vi. Number of Candidates Trained

Year Course Number

2015 Lean Six Sigma Green Belt 57



Lean Six Sigma Black Belt 6


Total 129

Industrial Revolution 4.0 (IR4.0)

To help the workforce cope with the changes brought upon by IR4.0 such as Big Data, Data

Analytics, Automation, AI, Machine Learning, etc; we introduced GKK Enabled as a corporate

social responsibility. GKK Enabled runs free workshops on a monthly basis that is open to

anyone interested. Below is a list of courses scheduled till May 2019 from the month of

inception in December 2018:

1.SCRUM Master Workshop - 1st December 2018 - 9am to 5pm

2. AWS Cloud Workshop - 19th January - 2pm to 5:30pm

3. Data Analytics for Newbies Workshop - 16th February - 2pm to 5:30pm

4. Bridging the Gap between Service Management (ITIL) & Governance (COBIT) - 16th March

-2pm to 5:30pm

5. Exploring the world of Internet of Things (IOT) with Arduino Kit Demo- 23rd March - 2pm to

5:30pm

6. Artificial Intelligence Workshop – 13th April - 2pm to 5:30pm

7. Understanding Machine Learning - 11th May - 2pm to 5:30pm

Recruitment

To provide a complete experience, we absorbed a recruitment firm called Cognetive Solutions

Sdn Bhd (http://www.cognetivesolutions.com.my/). We expanded our services from consulting &

training to recruitment as well allowing us to provide complete service in terms of one’s career

development.

Education

We became a premium partner with Kings College where our services include a recognized

MBA from University of West Scotland (UWS). We managed to package a selection of our core

programs with the MBA providing participants are valuable offer like none other in the market.

We did the same as above and partnered with Veritas Malaysia to provide their MQA accredited

local MBA as well. Hence giving customers a more affordable option compared to the MBA

from UWS where they can pick the MBA that best suits their needs.

ISO/ ITIL Consultation

Big Scale ITIL Workshop Experience

1. TIETO (Oil and Gas Conglomerate from Norway)

Workshop: ITIL Workshop focusing on the overall modules of ITIL

Duration: 2 days

Description of workshop: Detailed discussion on Service Operation essentials ( Incident ,

Problem, Event) with real life case study scenarios to facilitate knowledge exchange. Core areas

deeply covered include Change , Configuration and Release management.

Target Audience: All levels

2. SATHAPANA BANK Cambodia

Workshop: ITIL Workshop focusing on the overall awareness and cohesion of ITIL

Duration: 3 days

Description of workshop: To create awareness and cohesion between various teams of the bank

including SECURITY, SERVICE DESK, APPLICATION TEAM, OPERATIONS AND

COMPLIANCE.

Target Audience: All levels

3. AMRET Bank Cambodia ( ITIL Workshop for senior management )

Workshop: ITIL Workshop focusing on the overall awareness of ITIL best practices

Duration: 3 days

Description of workshop: To create awareness and knowledge on ITIL best practices to Senior

management for inclusion into their IT blueprint

Target Audience: Senior management

ITIL Consulting Experience

1. CIMB Bank BHD ( IT processes consulting)

Experienced Enterprise Architect who was involved in many process improvements in the IT

arena

2. MESINIAGA (PRINCE COURT Hospital)

Delivered ITIL assessment, training and consultation on the processes to manage their service

desk and IT infra outsourcing project with PRINCECOURT hospital

3. AIMS Data Center

ITIL Assessment followed by ISO 20000 consultation . Ensured AIMS Data Center obtained ISO

20000 certification from Bureau Veritas and UKAS.

4. MAMPU Data Center

ITIL Assessment and consulting for service desk and also the tough Availability, Capacity,

Change , Release and Configuration management.

Since MAMPU staff are ITIL Experts it was a challenge and privilege to get this project done

and delivered to meet their requirements.

5. PRIVASIA BHD ( IT arm of WESTPORT)

ITIL Assessment and subsequent ISO Consulting to ensure the client gets certified on ISO

20000. SIRIM evaluated and provided the certification under UKAS.

The above details out in depth workshops conducted in said organizations customized to their

specific requirements.

The GKK team has conducted workshops and ITIL certification training's across foundation,

intermediate to expert level over the years for various other MNC’s including but not limited to

IBM , GETRONICS, ATOS, DELL, DHL, WINCOR, etc.

ISO Consulting Experience

1. ISO27001 for Boustead Holdings, Kuala Lumpur

2. ISO27001 for Wesports Malaysia

3. ISO27001 for Privasia Bhd

4. ISO27001 for Adasta Network

Digital Transformation

We have analysed, consulted & guided a number of MNCs in their journey toward digital

transformation. Some of the projects include;

1. Sathapana Bank, Cambodia

Implementation of ITIL in the IT Department

2. CIMB

Implementation of Customer Relationship Management (CRM) tool. Consultation in

revamping entire internet banking strategy.

3. Dagang Net Technologies Sdn Bhd

Consulting and implementation of call center transformation which includes revamping

their entire system & process flows to embrace digital tools.

Digital Marketing

We recognized the importance of Digital Marketing in for entrepreneurs of all niches. Hence, we

secured a government training grant, SEDIC to train Indians from the B40 bracket to train them

in an 8-day intensive Digital Marketing course. We trained over 121 candidates across 9 batches

till date.

Special Projects/ Movement

1. Government Grants

i. GENERATE program (This is a government initiative to certify and place fresh graduates

whom were unemployed for 2 years). We successfully ran up to 5 batches for the grant.

ii. 1MOC (This is a government initiative to certify and place retrenched Malaysian

employees. We successfully certified them in PRINCE2 Foundation and placed a batch of 25

students)

iii. 1MGRIP (1Malaysia Globally Recognised Industry and Professional programme). This

grant is the government’s aim to train and certify Malaysians to achieve the government’s

aim of having 33% skilled workers by 2020. We were among to training providers who

conducted the program for up to 60 candidates in Lean Six Sigma Green Belt.

2. Charitiy Events

i. We have collaborated with International University of Malaya Wales (IUMW) to run a

charity event for Myanmar refugee kids.

ii. We organized a Day – Out for kids in an orphanage home

iii. Regular donations to charity organizations & families in need (via Give Charity

Foundations)

3. Annual Appreciation Dinner

We use this event to keep in touch and retain over existing clients as well as a means of

gratitude for their constant support for GKK. We have been consistently running this dinner

yearly since its inception in 2017.

4. Career Fairs

Since we are well connected with many big MNCs as a training provider. We are able to

certify and place unemployed graduates. We use these fairs as platforms to raise awareness of

getting certified and provide many options to recruit unemployed individuals to be trained

and placed for competitive packages.

5. Online Learning

GO1 Partnership. We recognized the importance of online based learning and partnered with

a growing e-learning platform to provide our core programs.

6. Ethnic Diversification

We recognized the lack in focus to place Japanese expatriates and ran a marketing campaign

targeting them for certification and placement purposes. Among methods used in the

campaign include an Advertisement in the renowned Japanese inclined magazine called

MTown Weekly.

7. Consolidated Alumni Network – Platform of Working Professionals

We consolidated every one of GKK’s returning candidates into a Whatsapp Group (GKK –

Career Enhancement) to facilitate career related conversations, help address any issues, cultivate

a group with working professionals hailing from various MNCs in Malaysia and overseas, and

where everyone shares vacancies within their organizations making the chat a beneficial one for

everyone in it.

8. ITIL Training & Certification for One of the Largest MNC in Malaysia

(140 students across 8 classes simultaneously)

9. ITIL Implementation Workshops for the Second Largest Bank in Cambodia

10. Big Data Implementation Workshop for a Major Telco in Dhaka, Bangladesh

11. Agile Implementation Workshop for the No.1 Telco in Maldives

12. ITIL Implementation Workshop for E-Government of Brunei Darussalam

13. COBIT workshop for a large company in Abu Dhabi, UAE.

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