The Seven Habits of Highly Effective people

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Powerful Lessons in Personal

change

Restoring the Character

Ethic

By: Stephen R

Covey

Excerpts

2

This presentation is an excerpts from the best selling management book, “The seven habits of highly effective people” by Stephen R Covey. Each of the Seven Habits has been described in the slide No-4 to slide No-26.In the next few slides, I have tried to share my past experience and knowledge & information gathered during my interaction with various management consultants, while undergoing various training, knowledge & information gathered from various management books, articles, & various world wide web sites pertaining to management education. Inculcating these habits & implementing the HR practices can help personal development as well as organisational development & help develop a culture in consonance with organisational philosophy.

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About “Stephen R Covey”

3 Stephen Covey(Oct 24,1932 to July 16, 2012) was the well renowned international Management Guru, imparting training to most of the Fortune 500 companies.He is the author of several best selling Management books. He was the co-chairman of Franklin Covey Company, an international firm devoted to helping individuals, organisations, and families become more effective through the application of proven principles of natural law. For many people, reading Covey's work, or listening to him, literally changes their lives.

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The Seven Habits of Highly Effective people

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It is principle centered, character based, inside-out approach to personal and interpersonal effectiveness.Inside-out means to start first with self, even more fundamentally, to start with the most inside part of self- with your paradigms, your character, and your motive.The inside-out approach says that private victories precedes public victories, that making and keeping promises to ourselves precedes making and keeping promises to others. It says it is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.

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Definitions of some words1)Ethics:- Ethics are that dimension of human thought & behaviour that is guided by standards & principles of appropriate conduct. It involves a commitment to do the right thing. 2)Values:- Values are one's judgments about what is important in life. Values tell people what is good, bad, right, wrong, beneficial, important, useful, beautiful, desirable, appropriate.

3)Paradigm:-It is our perception about the world. It is the way we see the world-not in terms of visual sense of sight, but in terms of perceiving , understanding & interpreting the world.

4)Habits:- An acquired pattern of behavior that often occurs automatically.

5)Principles:-These are guidelines for human conduct that are proven to have enduring, permanent value.

6)Proactive:- Tending to initiate change rather than reacting to events.

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There are two types of ethics that define our success. a) Character ethics:-Things like integrity,

humility, fidelity, temperance, courage, justice, patience, simplicity through which the people can only experience true & enduring success. These attributes are the foundation stone of success. The character ethics teaches us that there are basic principles of effective living, and that people can only experience true success and enduring happiness as they learn and integrate these principles into their basic character.

Character is like a tree & reputation like a shadow. The shadow is what we think of it, the tree is the real

thing- Abraham Lincoln12/04/2023

6

Ethics that define success

b) Personality ethics:-In such type of ethics more importance is given to the personality of a person rather than the character, for achieving success. This emphasises more on quick-fix influence techniques, communication skills & positive attitude.

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Ethics that define success

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Habit 1

Be Proacti

ve

Habit 2Begin with

the end in mind

Habit 3Put first

things first

Principles of personal

vision

Principles of personal leadership

Principles of personal

management

Private Victory:-The first three habits move a person from dependence to independence. These are the essence of the character growth. These habits are called habits of self-mastery.

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Habits for public Victory:These habits are personality oriented.

Habit 4-Think Win/Win

Habit 5-Seek first to understand & then to be understood

Habit 6-Synergize

Principles of interpersonal

leadership

Principles of Empathetic

communication

Principles of Creative

Cooperation

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Renewal:

Habit 7-Sharpen the Saw

Principles of Balanced self

renewal

What is proactivity? It is more than taking initiative. This is the ability to control one's environment, rather than have it control you, as is so often the case. Self determination, choice, and the power to decide response to stimulus, conditions and circumstances.

We have the initiative and the responsibility to make things happen.

Highly proactive people recognize that responsibility.

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Habit 1-Be proactive

Circle of Concern: Identify those concern on which

you don’t have any influence & minimise this

circle of concern

Circle of Influence :Increase

this circle of influence to

increase your pro activity.

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Proactivity…contd….

Highly Proactive people focus their efforts on circle of influence.

Circle of influence & Circle of concern:-Excellent way to become more self aware regarding our own degree of pro-activity is to look at where we focus our time & energy.

We have lot of concerns in our lives. In some cases we have no control over those concerns & in some cases we have control. We have to identify those concerns only where we have some control & enlarge our circle of influence to bring out a change.

How to enlarge the circle of influence? a) Be a light not a judge. b) Be a model, not a critic. c) Be part of the solution, not part of the problem. d) Don’t get into blaming, accusing mode. e) Work on things you have control over.

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Habit 1 Proactivity……contd….

At the very heart of our circle of influence is our ability to make and keep commitments and promises.

The commitments we make to ourselves and to others, and our integrity to those commitments, is the essence and clearest manifestation of our pro activity.

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Habit 1 Proactivity……contd….

Habit 2 is based on the principle that all things are created twice. It is based on principles of personal leadership, which means that the Leadership is the first creation and Management is the second creation. Leadership and management are the two creations.Management is a bottom line focus.According to Peter Drucker :-Management is doing the things right , Leadership is doing the right things.The most effective way to nurture Habit 2 is to develop a personal mission statement. It focuses on what you want to be(character) and to do(contributions and achievement) and on the values or principles upon which being and doing are based. A good mission A good mission statement should incorporate socially meaningful and measurable criteria addressing such areas as the moral/ethical position of the individual, the personal improvement to be developed and the expectations of growth and personal development.

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Habit 2-Begin with the end in mind

Stephen R. Covey's Mission Statement:To inspire, lift and provide tools for change and growth of individuals and organizations throughout the world to significantly increase their performance capability in order to achieve worthwhile purposes through understanding and living principle-centered leadership.

T.K.Dhar’s Mission StatementTo strive relentlessly to bring a change in environment and society through sharing knowledge and resources at my disposal, spread joy, unconditional love and compassion and lead a life with highest degree of moral values and integrity.

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Sample Mission Statement

This is the principles of personal management.

Habit 1 says you are the creator. It is based on the four unique endowments of imagination, conscience, independent will and particularly self awareness.

Effective management is put first things first. While leadership decides what first things are, it is the management that puts them first.

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Habit 3-Put first things first

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Habit 4 –Think Win/Win It is the habit of interpersonal

leadership. It involves the exercise of each of the

unique human endowments- self awareness, imagination, conscience, and independent will in our relationship with others. Character is the foundation of win/win and everything else builds on that foundation. Win/Win is a total paradigm of human interaction. It comes from a character of integrity, maturity, and the abundance mentality. It grows out of high trust relationship. Lack of respect & trust destroys relationship & puts the organisation always in urgency mode. Achievements are largely dependent on co-operative efforts with others.

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Habit 4 –Think Win/Win Seven common mistakes the leader

makes which prevents the leader from being trusted by the followers:

The leader withhold trust in others. The leader asks much, yet fail to

acknowledge effort. The leader behaves badly. The leader does not admit his mistakes. The leader spin the truth. The leader duck people & performance

issues. The leader does not walk the talk. And finally, they assume that their

position alone makes them worthy of other’s trust.(Author- Dennis and Michelle Reina- Co-founder of the Reina Trust Building Institute)

Seek first to understand involves a very deep shift in paradigm. We typically seek first to be understood.

Most people do not listen with the intent to understand; they listen with the intent to reply.

In order to seek first to understand we have to be empathetic listener.

What is empathy ? It is the awareness of other’s feelings, needs, and

concerns. Empathy is our social radar. It is the ability to sense what others feel without their explicitly saying so.

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Habit 5- Seek first to understand & then to be understood

Empathy is demonstrated in the way we listen or do not listen. Most of us listen with the intent to reply. We do not listen with the intent to understand. In order to become empathetic listener we have to refrain from the following types of behaviour and responses:-

Changing the topic I know better than you. Judjmental Advising Telling our own stories

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Habit 5- Seek first to understand & then to be understood

Before the problem come up, before you try to evaluate and prescribe, before you try to present your own ideas- seek to understand.

It is a powerful habit of effective independence. When we really, deeply understand each other,

we open the door to creative solutions . Our differences are no longer stumbling blocks to communication and progress. Instead they become the stepping stones to synergy.

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Habit 5-Seek first to understand & then to be understood

What is Synergy? It means that the whole is greater than the sum of its parts.

Synergy, in general, may be defined as two or more agents working together to produce a result not obtainable by any of the agents independently.

Synergy is the essence of principle centered leadership.

It catalyzes, unifies, and unleashes the greatest powers within people.

The essence of synergy is to value differences-to respect them, to build on strengths, to compensate for weakness.(Envy, jealousy, selfishness are the main negative attributes of a human being which becomes the main bottlenecks in synergy)

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Habit 6- Synergize

It is the renewal of following four dimensions of our nature:-

i) Physical:-Exercise, nutrition, stress management. ii) Spiritual:-Value clarification,

commitment, study & meditation. iii) Mental:- Reading, Visualising, Planning, Writing. iv) Social/emotional:-Service, empathy.

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Habit 7- Sharpen the saw

Proactive people can figure out many, many ways to educate themselves.

a) There is no better way to inform and expand your mind on a regular basis than to get into the habit of reading good literature. b) Writing is another powerful way to sharpen the mental saw. c) Organisation as well as individual effectiveness requires development and renewal of all four dimensions(mentioned in previous slide) in a wise and balanced way.

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Habit 7- Sharpen the saw…

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Recap

Seven Habits of Highly Effective People-Stephen

R Covey

Habit 1-Be

Proactive

Habit 2Begin with the

end in mindHabit 3Put first

things first

Habit 4Think

Win/Win

Habit 5Seek first to

understand then to be understood

Habit 6-Synergize Babit-7

Sharpen the Saw

Self awareness-CommitmentImagination, conscience, emotions, conduct

Leadership-Mission, values, Contribution, Judgment, inspire, innovate, Lead by example, mentor

Management-

Motivate, Accomplish, Do things right.

Relationship-Love, Respect, Trust

Empathy- Listen, Understand, Care, Support

Collaboration-

Team work, Group effort, Delegation

Self Development-Reading, writing, socialising, exercising, work life balancing.

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Pyramid of Maslow’s Hierarchy of needs

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The best modern organisations have started realising that sustainable success is built on a serious and compassionate commitment to helping people identify, pursue and reach their own personal unique potential & aligning the individual potential to achieve the corporate objective.(satisfaction of self actualisation at the top of the pyramid shown in slide-28)When people grow as people, they automatically become more effective and valuable as employees. In fact virtually all personal growth, whether in a hobby, a special talent or interest, or a new experience, produces new skills, attributes, behaviours and wisdom that is directly transferable to any sort of job role. The best modern organisations recognise this and as such offer development support to their staff in any direction whatsoever that the person seeks to grow and become more fulfilled.

Self Actualisation

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Aligning all the employees with the organisational philosophy

In order to survive, most of the organisations today are more concerned with the improvement of top line & bottom line. But little attention is paid to the development of the organisational culture, which is equally important for sustainable growth & getting enduring success. Most of them have beautifully drafted vision statement, mission statement, core values, organisational philosophy. But little attention is paid to align all the employees with those values & philosophy of the organisation. This leads to mismatch between the philosophy of the organisation & their employees.

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1) Johari Window model:-It was developed by American psychologists Joseph Luft and Harry Ingham

in the 1950s.This model can be used to increase self awareness, personal development and group development. The Johari Window actually represents information - feelings, experience, views, attitudes, skills, intentions, motivation, etc - within or about a person - in relation to their group, from four perspectives.

2) 360 degree feedback process:-This can be used for leadership development or development of interpersonal behaviours. As per Dr. Marshall Goldsmith, Co-founder of Marshall Goldsmith Partners & Coach, senior management team at many of the world’s leading companies like American Express, GE, Johnson & Johnson, UBS –use 360degree feedback as a part of an overall process to help align corporate values with individual behaviour.

3) Code of ethics/conduct:-Writing code of Ethics applicable for all level of employees helps in developing sustainable organisation culture . A code of ethics should be tailored to the needs and values of the organization. Display/circulation of code of ethics/conduct. This require every one to acknowledges & understands the responsibility to comply with it. Best practices is to include it in employee orientation programme.

4) Organisation structure:-Review of organisation structure, its effectiveness & the best prevalent

practices, keeping in view the long term objective & values of the organisation.

5) Vision, Mission, Core Values:-Sharing/displaying Organisation Vision , Mission, Core values with all employees, specifically the new entrants(making it a part & parcel of welcome kit) and igniting passion to live by values.

HR practices which can help in developing sustainable organisational culture in the long term

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The Johari Window processes of serious feedback solicitation, disclosure, and striving to uncover one's unknown area relate to Maslow's 'self-actualization' ideas contained in the Hierarchy of Needs.(depicted in slide No.28)Today the Johari Window model is especially relevant due to modern emphasis on, and influence of, 'soft' skills, behaviour, empathy, cooperation, inter-group development and interpersonal development. This model can help in increasing self awareness which in turn will help nurture & inculcate Habit-4 described in Slide No-20.

Johari Window model for increasing self awareness, understanding relationship, personal development, group development

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There are tools like 360 degree feedback process, where the peer, superior, subordinate gives feedback about each one of them. This system works on the premise that “There is no challenge more challenging than improving yourself”. 360-degree feedback process was developed in order to improve the manager/employee relationship.  In present day organizations, 360-degree feedback process is used mostly for leadership development.

360 degree Feedback

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Code of Ethics is required:-

a) To define accepted/acceptable behaviours in line with organisational philosophy.

b) To promote high standards of practice.

c) For self evaluation & act as a benchmark for employees to use.

d) To establish a framework for professional behaviour and responsibilities.

Code of Ethics/Code of conduct

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Good leaders are followed chiefly because people trust and respect them, rather than the skills they possess. Leadership is about behaviour first, skills second. Great and enduring leaders are anchored by their conscience or spiritual intelligence.- Stephen R Covey A Cardinal principle of Total Quality escapes too many managers: You can not continuously improve interdependent processes until you progressively perfect interdependent interpersonal relationship—Henry Ford.

“An organisation’s ability to learn and translate it into action rapidly is the ultimate competitive advantage”-Jack Welch

In 1992, because of his selfless humanitarian endeavors, JRD Tata was awarded India`s highest civilian honor, the Bharat Ratna-one of the rarest instances in which this award was granted during a person`s lifetime. In the same year, JRD Tata was also bestowed with the United Nations Population Award for his crusading endeavors towards initiating and successfully implementing the family planning movement in India, much before it became an official government policy.

From Effectiveness to Greatness

Some valuable insights:-

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Basic Principles of Leadership

“Practice what you preach”

This will help earning the respect & trust of the followers.Gandhiji realised that untouchability is an evil to the Indian society. So he preached to eradicate this evil from the Indian society. He used to stay with the Harijan’s in their hut to show the world that they are not untouchable.

Thank You

T. K. Dhar

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CMA T. K. Dhar

Your feedback, comments & valuable suggestions solicited.tkd_kol@yahoo.co.inFor insightful thoughts of life & leadership thoughts, visit my blogsite www.grab.synthasite.com