The 5 Social Media Customer Service Stats You Must Know
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THE 5 SOCIAL MEDIA CUSTOMER SERVICE STATS YOU MUST KNOW
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Transcript of The 5 Social Media Customer Service Stats You Must Know
THE 5 SOCIAL MEDIACUSTOMER SERVICE
STATSYOU MUST KNOW
Think Digital, Think Ally Digital Media
One-third of all customer complaints are never answered, most of them are in social.
Think Digital, Think Ally Digital Media
Think Digital, Think Ally Digital Media
Answering a complaint increases customer advocacy by as much as 25%.
Think Digital, Think Ally Digital Media
Not answering a complaint decreases customer advocacy by as much as 50%.
Think Digital, Think Ally Digital Media
Forty percent of customers who complain in social expect a response within one hour.
Think Digital, Think Ally Digital Media
Sixty-three percent of consumers are satisfied with response time in social media.
Think Digital, Think Ally Digital Media
Thank YouVisit: www.allydigitalmedia.com
