Recap Oslo StartUp Day: Make the city of oslo your customer. February 23rd 2017
Thales Learning & Development Customer Open Day 23rd May 2014
-
Upload
jenny-mudd -
Category
Business
-
view
267 -
download
1
description
Transcript of Thales Learning & Development Customer Open Day 23rd May 2014
`
CUSTOMER OPEN DAY 23rd May 2014
| 2
Welcome
Rachel Kay
Managing Director
| 3 Agenda
AGENDA
09:15 – Arrival & Registration
09:30 – Welcome, Rachel Kay
09:45 – Introduction, Lyndon Wingrove
10:00 – Leadership Games & Experiential Learning with Mike Davies & Matt Driscoll
11:00 – What’s new in Office 2013 with Richard Harker
11:30 – A look at ILM with Matt Driscoll
12:00 – Project Management for all with Darren Ley
12:30 – Going Outward Bound with our Apprentices
12:45 – Buffet Lunch
14:00 - Close
| 4
Why Thales L&D
We believe that everyone in a
business has the potential to achieve
more, do better and improve.
This is why we exist
| 5
Our Vision
To create outstanding services that
enhance employee performance
driving cultural maturity – giving
business better capabilities and
brighter ideas.
| 6
Our Mission
We develop employee potential,
engagement and collaboration by
sharing knowledge, boosting
confidence and creating relationships
built on trust.
We deliver learning services through
our passionate team of professionals
2014 Thales Learning & Development. All rights reserved.
| 7 Our beliefs
2014 Thales Learning & Development. All rights reserved.
| 8 Our Customers
2014 Thales Learning & Development. All rights reserved.
| 9
2014 Thales Learning & Development. All rights reserved.
| 10
2014 Thales Learning & Development. All rights reserved.
| 11
| 12
Capability Team
Lyndon Wingrove
Director of Capabilities & Consulting
2014 Thales Learning & Development. All rights reserved.
| 13 What’s changed already?.
We are moving away from the concept of products
We still offer courses of course
But we can create higher value and impact from our combined capabilities
We need to broaden our offer to match the needs of our clients
Specific focus on Sales & Business Development
Move out of just Systems Engineering to Engineering as a whole (hardware, software and
systems) and joining up/applicability of them – product design, design thinking, value
We used to have a coaching and consulting product group
This is now inherent in our offering across capabilities with broader skill internally and
externally through associates (some here today)
Focus on organisational performance – how we can help orgs be more effective
International presence and ability
We find ourselves in more corners of the globe through various clients
We have strong international links
We are more creative
Blended offer
Experiential learning
2014 Thales Learning & Development. All rights reserved.
| 14 What we do
Lyndon Wingrove Director, Capabilities
& Consulting
Susan Howard Head of IT
Solutions Capability
Nicola O’Donnell Head of Resource
Management
Nichola Batley Head of Leadership
& Management Capability
Adrian Terry Head of Sales
Capability
Ian Presland Head of Engineering
Capability
Mike Savage Head of Bid &Project
Management Capability and International
Lead
Organisational Performance
2014 Thales Learning & Development. All rights reserved.
Value
Building trusted partnerships
• Work in new spaces
• With existing and new clients
Doing what
Facilitating and consulting, working in partnership with clients
not just chalk and talk (but doing that too!)
Bespoke work
Assess impact to client, help demonstrate ROI
We are thought leaders, show more case studies
Blended learning approaches
The right solution to support the right outcome
| 15 Our Vision
2014 Thales Learning & Development. All rights reserved.
We are getting set different challenges!
Capture - Bid – Win - Deliver
| 16 Example of Combined Offering
Management
& Leadership
Sales & Business
Development
Engineering IT/Business
Systems
Bid & Project
Management
Bid Design Win Leader
ship
Teams
High
Perfor
mance
Teams
Launch
Consultancy and design as well as delivery
2014 Thales Learning & Development. All rights reserved.
| 17 New Areas of Work
Bid teams
From capture to win – Sales & BD, M&L, PM
Team formation and increasing the chance of success
Complex sales and product v services
Supporting project teams
From design to delivery – M&L, PM, IT, Engineering
Effective launch and effective functioning
Minimise risk to the business and the customer
Partnerships:
Improving creative performance of businesses Climate Survey Creative Problem Solving Largest UK channel partner 7 habits, great leaders, sales performance solutions
2014 Thales Learning & Development. All rights reserved.
| 18 CPSB partnership – Situational Outlook Questionnaire (SOQ)
Sources: Ekvall and Arvonen,; Isaksen & Akkermans; Mumford & Gustafson; Putter
50-70% of variance in organisational climate can be
explained by differences in leadership styles
Between 30% - 60% of variance in financial results (profits and
revenue) and employee engagement can be explained
by differences in organisational climate
Leaders create the environment that drives performance and engagement
Repeatable measured performance outcomes: Profitability (23%) Growth (37%) EBIT Margin (36%) Engagement (61%)
Sources: Ekvall and Arvonen,; Isaksen & Akkermans; Mumford & Gustafson; Putter
Leadership behaviours
Organisational climate
Results
Climate is what the employees experience: Recurring patterns of behaviour, attitudes and feelings that characterise life in the organisation.
Our Learning Based Approach: 1) Partner – establish effective relationships 2) Diffuse – up-skill and enable in the organisation 3) Measurement – understand ‘where are we’ v ‘where want to be’ 4) Improvement Action – focus of all above to create business value – what will you do
2014 Thales Learning & Development. All rights reserved.
We’ve got a number of examples of the work we are doing
You’ll get to meet some of my team doing what they love
Hope you enjoy and get something to think about and take away
| 19 So what will you see today
Welcome to
Your trainer is
`
ILM Offerings
with
Matt Driscoll
Friday 23/05/14
ILM
The Institute of
Leadership &
Management (ILM) is
the UK’s largest
management body,
combining industry-
leading qualifications
and specialist member
services
CLICK TO EDIT MASTER TITLE STYLE
ILM
• Part of the City & Guilds Group
• Primary purpose is to improve standards of leadership and
management in order to drive social and economic prosperity
• Define, develop and embed leadership and management capability to
succeed
• Offer UK’s widest range of leadership and management qualifications,
accredited training and membership services
• Over 750,000 managers have benefited from an ILM qualification or
accredited training programme in the past ten years
• Over 35,000 managers are now members of ILM
CLICK TO EDIT MASTER TITLE STYLE
Feeling valued
Increased confidence
Improved decision-making
Building and developing their team
Sharing best practice
Recognised qualification
Engaged and motivated managers
Chance to develop managers across the
business
Confidence that decisions affecting your teams are appropriate and effective
Clear standards
New ideas
Promote & share best practice across the
organisation
Develop a stronger management team
Increased levels of motivation and
engagement
Reputation as a professional business,
developing its own people
Benefits
Participants Managers Organisation
GET THE
BOOST YOU
NEED FOR
SUCCESS
CLICK TO EDIT MASTER TITLE STYLE
ILM Programmes Are Different
• All ILM qualifications are nationally and internationally recognised
• Widest choice
• Transferable credit across all ILM qualifications – if you’ve completed a
unit you don’t have to do it again
• Flexible – ILM’s unit-based programmes help you learn in bite-sized
chunks
• Keep developing your skills – with numerous qualifications ranging
from levels 2-7 you can keep progressing
CLICK TO EDIT MASTER TITLE STYLE
Size
Level
Subject
Units
Leadership & Management
Coaching & Mentoring Business & Enterprise Specialist 2 – Team Leaders
3 – First Line Managers 4 – Bridge 5 – Middle Managers 6 – Bridge 7 – Senior Managers
Award Certificate Diploma
Developing the work
team
Solving problems &
making decisions
Becoming an effective
leader
Undertaking
management coaching
in the workplace…
CLICK TO EDIT MASTER TITLE STYLE
Management Pathway
Aspiring Manager
• Accredited Endorsed Programme
• 1 day
• 1 assessment
• Tutorial support
Developing Manager
• Level 3 Award in Leadership & Management
• 3 days
• 2 assignments
• Tutorial support
Experienced Manager
• Level 5 Award in Leadership & Management
• 4 days
• 2 assignments
• Tutorial support
Strategic Leaders
• Level 7 Award in Strategic Leadership
• 4 days
• 2 assignments
• Tutorial support
CLICK TO EDIT MASTER TITLE STYLE
Coaching & Mentoring
• 2 days
• Online module
• 3 x assignments
• Tutorial support
• Coaching supervision
Level 3 Award in Coaching
• 3 days
• Online module
• 3 x assignments
• Tutorial support
• Coaching supervision
Level 5 Certificate in Coaching & Mentoring
CLICK TO EDIT MASTER TITLE STYLE
Size
Level
Subject
Units
Leadership & Management
Coaching & Mentoring Business & Enterprise Specialist 2 – Team Leaders
3 – First Line Managers 4 – Bridge 5 – Middle Managers 6 – Bridge 7 – Senior Managers
Award Certificate Diploma
Developing the work
team
Solving problems &
making decisions
Becoming an effective
leader
Undertaking
management coaching
in the workplace…
?
Measuring Success
Setting personal
objectives
Setting business
linked objectives
Reviewing progress
and evaluation
CLICK TO EDIT MASTER TITLE STYLE
Responsibilities
TLD
Other Support
Manager
Participant
CLICK TO EDIT MASTER TITLE STYLE
`
Friday, May 30, 2014
Not just for Engineering and Construction environments
Darren Ley
PROJECT MANAGEMENT FOR ALL
Thales Project Portfolio | 35
Corporate
Aerospace
ATM
Defence Aerospace
Defence
Innovation
Security
Transportation
Advanced Air Defence
Naval solutions
Underwater systems
Battlegroup solutions
Smart cities
Helicopter avionics
Training solutions
Definitions
| 36
Executive Strategy
BAU/Operations
Programme Management – ‘is the co-
ordinated management of projects and change management activities to achieve beneficial change’
Portfolio Management – ‘The selection,
prioritisation and control of an organisations projects and programmes in line with its strategic objectives and capacity to deliver’.
Project Management – ‘The application
of processes, methods, knowledge, skills and experience to achieve project objectives’.
Project – ‘A unique transient endeavour
undertaken to achieve a planned objective’.
2014 Thales Learning & Development. All rights reserved.
| 37 Conservation
Conservation and science projects in more than 50 countries
based at London Zoo and Whipsnade Zoo.
Founded in 1826, the Zoological Society of London (ZSL) is an international scientific, conservation and educational charity whose mission is to promote and achieve the worldwide conservation of animals and their habitats.
2014 Thales Learning & Development. All rights reserved.
| 38 Emergency Services
Fire Prevention
Awareness and education
Response time improvements
Relocation of control centres
Introduction of Air Ambulance service
Test schedule for RNLI boats
2014 Thales Learning & Development. All rights reserved.
| 39 Not for Profit projects
Emergency crisis response
Vaccination initiatives
Sanitation and clean water
Fund raising / Campaigning
Medical treatment and intervention
Provision of care services
Common cause of Project failure
What our training can help you to
address
Unclear objectives
Scope changes / Creep
Risks maturing
Poor planning
Unresolved issues
Prioritisation of work
Poor communication
Poor leadership
Imbalance in Team dynamics
What our training can partially help
you to address
Lack of senior management support
Lack of resources
Budget / Funding issues
| 40
2014 Thales Learning & Development. All rights reserved.
| 41 Thales ‘open’ training portfolio
Non Accredited
Managing Smaller Projects
(An introduction to Project Management)
Essential Skills for Managing Projects
Core Planning Skills
Project Risk Management
Introduction to Agile Project Management
Microsoft Project and Primavera P6
Accredited
APM Introductory Certificate
APMP exam preparation workshop
APMP for PRINCE2 practitioners
IPMA Level D, C and B
PRINCE2 Foundation & Practitioner
Managing Successful Programmes
| 42 The Same but Different
Best Practices
Set of guiding principles
Own Project Lifecycle
Dedicated project roles
Supporting handbooks
Offer templates / management products
Exams / qualifications
Offered as GUIDANCE
Flexible in their application
Delivery Solutions
Presentations
Exercises (individual / group)
Case study walkthrough
Computer based simulation
Quizzes
Gamification
Pre learning
Homework assignments
Mock exams
Workshops
One to One Coaching
| 43
`
Going outward bound
APPRENTICE PROGRAMME
1st Year Apprentices
Team & Self Awareness
Development
Purpose:
To improve performance in the workplace by enhancing awareness of personal and team
skills, with specific focus on building supportive relationships with their peers.
Focus:
The programme focused on:
► Developing a network of peers to support them through their career at Thales
► Developing personal behaviours required for effective team work
► Identifying strengths and areas for development
► Reflecting on their apprenticeship so far, and consider the application of learning in their
career at Thales
| 46 1st Year Apprentices – Team & Self Awareness
| 47
Here’s what happened...
“I managed to survive a whole week without internet and TV!”
“I was really shy before I came here but now I’m able to talk to people more confidently.”
“It showed me that others,
regardless of age, are capable as
leaders.”
“It was great to work together as a team and put your trust in others!”
“I learnt how to appreciate each individual in a team. Everyone has their own skillset.”
“It’s really made me feel good about my position and future with Thales.”
“Before this week I’d never spoken to the other apprentices. Now, we’re
meeting up at tea breaks & sharing stories & experiences.”
“Since being back at work I’ve got the confidence to tackle problems on my own and find a solution.”
“I now know how to deal with tasks in a calm and precise manner.”
“I was petrified but with encouragement
from the other apprentices I was able
to take part.”
“It was great to share ideas and knowledge with more
experienced apprentices. I was able to learn from them.”
“It’s already opened up doors for me & I’m off to GTS to talk about a placement.”
“The Directors gave me tips & advice which was invaluable. They’re not so unapproachable as I previously thought.”
“I’m learning far more here than I would at college”
“I wouldn’t change a thing…”
| 63
Reception
| 64 Reception
Re-tweeted by The Duke of York
97% increase in engagement
Link to article
`
THANK YOU FIND US ONLINE Website: www.thales-ld.com Twitter: @thaleslearning LinkedIn: Thales Learning & Development Google+ Thales Learning & Development