Testimonials

Here are some things that my Wachovia clients, team members and team leaders have had to say about me:

"I want to update you on the EXCELLENT service I received from Hope McKinney today. Hope read my e-mail about needing to schedule and send confirmation notifications earlier…She acted on that by improving the confirmation process. Hope called me personally to let me know about these actions… as you can tell, she's made me a very satisfied customer!"- Karen Carter

"THANK YOU for modeling customer service!!!!!" - Bob Grignon

"Hope, I want to let you know that I'm very proud of what you are doing as far as taking a leadership role to improve our own processes. Too often Mike, Faye and I are pulled away doing projects, etc and don't always give the amount of guidance we'd like. These meetings are exactly what need to occur." - Rhonda Miller

"Whenever I need help with a document, setting up a procedure or trouble-shooting my computer, all I have to do is pick up the phone and ask Hope for help. There has never been a time when she seemed to be bothered by my asking for her assistance. Hope should be commended for her willingness to go the extra mile. I love working with her."- Noella Jackson

"Hope's work demonstrates the technical expertise she has with the software tools necessary to do get the job done. She always patiently reviews the work requests and then delivers a quality product in a timely manner. Because of her enthusiasm, expertise, knowledge and personality I regard Hope as an important member of our team!"- Jim Combs

"Hi Hope, I am one of the Team Managers at the Allentown Site. I really enjoy receiving these inspirational messages from you. I LOVE the quotes that you send each day - I often jot them down and share them with my team. I always look forward to seeing your name in my in-basket - never know what thought-provoking message lies on the other side. Thanks for sharing!" - Sandy Taschler

"Hope - I just wanted you to know that my Quality Team in Jax really enjoys these messages. We quite often 'plagiarize' and take these to our NH & TM Quality training sessions. If you are the person doing the research to come up with these messages, YOU ARE DOING A SUPER JOB!!! Deliberately Choose to do Things Differently is on the agenda for my next staff meeting." - Rochelle Alford

"No follow up is needed to make sure you accomplish the task presented to you. Keep up the good work."- Jim Carte

"I think you are doing a spectacular job. Keep up the excellent work...you are definitely an asset to the project."- Greg Montgomery

"I wanted to let you know that the hard work we do as a TEAM does not go unrecognized and we have played an important role in seeing that we do have these success stories. We are always thankful that the PSR's take the time to fill out the forms and send them in but when you look at all that is done to get the reports in the right format, subjects in the right buckets, escalate issues to the right people, etc. We do so much from our perspective to try and make Customer Listening successful. Thanks guys for all you do and enjoy the success stories."- Faye Sloope