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InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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Prepared by: Doug Robertson (IHG) Date: 5/03/2007 Luke Doherty (IHG) Amend By Andy Ching on Asia Pacific Changes Version: 1.5 FUNCTION # 3.0 Exchange 2003 Client Configuration PROCESS # 3.1 Outlook 2003 RPC over HTTPS Configuration 3.2 Outlook Web Access (OWA) 3.3 Mobile Device configuration 3.3.1 Outlook Mobile Access (OMA) 3.4 Appendix – IMAP Connectivity Process Assumptions:
1. Outlook 2003 is installed on Windows XP /w SP2 2. All applicable Microsoft OS & application service packs & security patches as at May 2006 have been installed 3. User account & mailbox has been created on IHG Exchange server 4. Internet access via HTTP & HTTPS to webmailau.ichotelsgroup.com
Minimum Software Requirements:
1. Windows XP with SP2 2. Outlook 2003 with Office SP2
Note: It is possible to access HTTPS/RPC services using Windows XP SP1, but is NOT a supported configuration. SP1 will require the following patch to function, although will remain unsupported. http://support.microsoft.com/?kbid=331320 Definitions:
HTTP/RPC – HTTP/Remote Procedure Call A method of encapsulating Exchange server RPC requests, through the HTTPS protocol over a standard internet connection. This allows a user to connect to the Exchange email server securely over the internet, without requiring VPN software. It enables full Exchange access, with the GAL, address book, etc
And should always be the preferred method of connectivity for all hotels.
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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Configure Outlook 2003 for RPC/HTTPS
3.1
1 Start Outlook 2003 Config 1. Open Control Panel View control panel icons
2 Start Email Config 2. Double click Mail icon Mail Setup – Outlook
3 Configure Profile 3. Click Show Profiles Mail – Display Profiles
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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4 Add new mail Profile 4. Click Add 5. Type the Username of the user being
configured. Eg: SmithD 6. Click OK
New Profile - Name
5 Configure Outlook Profile 7. On the E-mail Accounts page, select Add
a new email account radio button option
8. Click Next
Email Accounts – New Account
6 Server Type Selection 9. Select Microsoft Exchange Server radio-button
10. Click Next
Email Accounts – Microsoft Exchange Server
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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7 Email Accounts – Server Settings
11. In the Microsoft Exchange Server box, enter: HAAPSDOSVREXG01.apac.corp.local
12. Place a checkmark in the Use Exchange Cached Mode box
13. Enter the username in the username box 14. Click More Settings
NOTE: There will be a delay because Outlook will not yet be able to contact the Exchange server until after RPC over HTTPS has been configured.
Email Accounts – Server & Username Entry
8 Microsoft Office Outlook -
Errorbox 15. Click OK in the Microsoft Office Outlook
dialog box informing you that the connection to the Exchange server is unavailable.
Microsoft Office Outlook – Server Connection Failure
9 Microsoft Exchange Server - Errorbox
16. Click Cancel in the Microsoft Exchange Server dialog box that asks you to check the name again
Microsoft Exchange Server – Servername & Username
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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10 Exchange Connection Settings
17. In the Microsoft Exchange Server dialog box that appears after the previous one closes, click the Connection tab.
18. Put a checkmark in the Connect to my Exchange Server using HTTP checkbox.
19. Click Exchange Proxy Settings button
Microsoft Exchange Server – Config Dialog Box
11 Exchange Proxy Settings
Configuration 20. In the Use this URL to connect to my proxy
server for Exchange enter: webmailsg.ichotelsgroup.com
21. Put a checkmark in the Mutually Authenticate the sessions when connecting with SSL checkbox
22. In the Principal name for proxy server enter: msstd:webmailsg.ichotelsgroup.com
23. Place checkmarks in both checkboxes for: On fast networks, connect using... On slow networks, connect using…
24. Select the Basic Authentication option from the Use this authentication when connecting to my proxy server for Exchange
25. Click OK
Exchange Proxy Settings
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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12 Finalise Configuration 26. Click Apply & OK in the Microsoft Exchange Server dialog box
27. Click Next on the Exchange Server Settings page
28. Click Finish on the Congratulations page
29. Click Apply & OK in the email dialog box
Finalise Configuration
13 Outlook 30. Open Outlook as per normal, and allow server to open mailbox & syncronise.
Oulook Email delivery
14 Monitor Connection Status 31. You can monitor the connection status of the HTTPS/RPC connection. Hold down Ctrl & Right-click the Outlook icon in the status bar.
32. Select Connection Status
Status Bar open options
15 33. Review HTTPS/RPC connection status flow messages.
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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Configure Internet Explorer
for Outlook Web Access (OWA)
3.2
1 Start Internet Explorer 1. Open Internet Explorer Note: IE 6.0 or greater must be used to access full OWA features.
Internet Explorer open
2 Enter URL 2. Enter http://webmailsg.ichotelsgroup.com
Note: You will be redirected to the SSL - HTTPS (Secure) site
Access Webmailau
3 Logon 3. Enter your APAC domain Username &
Password
4. Click Log On
OWA Logon
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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4 Access Email 5. Access Outlook Email through the web. You will have full access to features, including: GAL Lookup Calendar Contacts Change Password Out of Office Spell Check Recover Deleted Items, etc Access the Options page to set your preferences
4 Log Off 6. Click Log Off in the top right corner
to log off your mailbox when you are finished. IMPORTANT: Ensure you click Log Off when finished to prevent others from using your mailbox. This is particularly important when access from a public internet terminal, ie, Internet Café, Airport Lounge, etc.
Log Off Mailbox
To increase OWA performance:
1. Ensure Internet Explorer 6.0 with SP1 is installed 2. Enable HTTP 1.1 & Enable HTTP 1.1 through proxy connections in advanced IE settings
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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3.3 Mobile Device Configuration
Process Assumptions:
1. Mobile device with GPRS/WAP Internet Access via HTTP/HTTPS 2. Root & Intermediate Certificates are available on device (Verisign Class 3 with 2011 expiry date)
See http://www.verisign.com/support/verisign-intermediate-ca/secure-site-pro-intermediate/index.html and/or http://www.petri.co.il/adding_root_certificates_to_windows_mobile_2003_ppc.htm
3. Mobile device with Internet Explorer or suitable WAP browser 4. User account & mailbox has been created on IHG Exchange server 5. Internet access via HTTP & HTTPS to webmailau.ichotelsgroup.com 6. A mobile carrier agreement that provides data services/Internet access
Note: All data access charges are the responsibility of the user. Users of OMA are STRONGLY advised to check the applicable data access rates with the carrier before accessing this service.
Minimum Software Requirements:
1. Mobile device with Windows Mobile 5.0, Pocket PC 2002/2003 or other mobile device with Internet browser. Note: Only Windows Mobile 5.0, Pocket PC 2003 & Windows Smartphone devices with Internet Explorer are supported. Other devices may or may not function and are unsupported. Testing/validation may be completed using IE 6.0 on a Windows XP workstation. See the following link for instructions on testing. http://www.petri.co.il/test_oma_in_exchange_2003.htm Note: The process/screen captures below were taken from a Windows Pocket PC 2003 device. Due to the vast number of devices capable of OMA access, it is not possible to document every device, although the basic process & user interface remains the same, regardless of the device/OS.
Definitions: OMA – Outlook Mobile Access A WAP based method to access your Exchange 2003 mailbox through a device WAP browser or similar.
Offers a simple way to access your Exchange 2003 mailbox remotely from a phone/handheld. Most recent models of mobile phones offer a WAP browser.
SSL – Secure Sockets Layer A method of encrypting internet communications to maintain privacy & security.
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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IHG only offers web-based email access via SSL, to ensure confidentiality. Therefore the mobile device must support SSL.
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Configure mobile Device for Outlook Mobile Access (OMA)
3.3
1 Start Mobile Device WAP Brower/Internet Explorer
1. Click Start, Internet Explorer or WAP browser WAP browser/IE open
2 Enter URL 2. Enter the following URL into the address field
https://webmailsg.ichotelsgroup.com/oma
Open URL – Login Page
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3 Network Logon 3. Enter your APAC username & password in the appropriate login boxes Note: You do not need to enter the domain
WAP Browser - Logon
4 Mailbox Access 4. Access your mailbox Follow the links to access various options. - Use preferences to change Out of Office, options, etc
Mailbox
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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5 Access Global Address List 5. Click on Find Someone
WAP – Find Someone
6 Search GAL 6. Enter the surname, firstname or other attribute to search, eg hotel code, etc
7. Click OK
Find Someone – Data Entry
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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7 GAL Search Results 8. Click the link for the person you wish to see greater detail for.
Find someone – Summary search results
8 GAL Search – User detail 9. Choose from available options to call, email, add to contacts, etc
Find Someone – Detail results
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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3.4 Appendix – IMAP Configuration – Conversion from Exchange 5.5
These instructions should ONLY be used where Outlook 2003 is not available If Outlook 2003 is available please use process 3.1 above
The preferred method of connectivity is HTTPS/RPC (see instructions 3.1) HTTPS/RPC is the only supported method of connectivity to IHG Exchange 2003 servers
Process Assumptions:
1. Windows client OS with IMAP/S Internet access via port 993 2. Root & Intermediate Certificates are installed on operating system (Verisign Class 3 with 2011 expiry date)
See http://www.verisign.com/support/verisign-intermediate-ca/secure-site-pro-intermediate/index.html 3. Outlook Express, Outlook 98 or Outlook 2000 (Note: for Outlook 2003, use above instructions 3.1 for HTTPS/RPC Access) 4. User account & mailbox has been created on IHG Exchange server
Minimum Software Requirements:
1. Outlook Express, Outlook 98 or Outlook 2000 (Note: for Outlook 2003, use above instructions 3.1 for HTTPS/RPC Access) 2. Windows XP SP2 or Windows 2000 SP4
Definitions:
IMAP – Internet Message Access Protocol Enables secure remote access to mailbox, across the Internet. Does not provide any method for accessing the GAL (address book) or for sending (SMTP) email. Therefore is a very limited option, and HTTPS/RPC should be used in place of IMAP wherever possible.
Note: No other client OS or IMAP access methods are supported or permitted to connect. Specifically, software such as fetchmail, PoPxPress are explicitly NOT AUTHORISED for use, due to the extreme load they place on Exchange servers, and their non compliant access methods. Any hotel or employee found to be attempting to connect using software other than Microsoft Outlook, will have their accounts immediately removed.
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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Convert Exchange 5.5 IMAP to new IMAP server
3.4
1 Start Outlook Express 1. Click Start, Outlook Express Outlook Express
2 Configure Email Accounts 2. Click Tools, select Accounts
Internet Accounts
3 Select Properties 3. Select account titled apmail.ichotelsgroup.com
4. Select Properties
Email Account Properties
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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4 Email Account Properties 5. On the general tab Change the name of the connection from: apmail.ichotelsgroup.com to webmailsg.ichotelsgroup.com
6. Click the Servers tab
Webmailsg.ichotelsgroup.com properties
InterContinental Hotels Group – Outlook & Exchange 2003 Configuration
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5 Email Account Properties 7. On the servers tab Change the name of the connection from: apmail.ichotelsgroup.com to webmailsg.ichotelsgroup.com Note: Do not change any other fields
8. Click Apply & OK
9. Click OK to confirm Email Accounts Properties
Servers Properties Sheet
6 Refresh folder list 10. Select Yes to refresh the folder list from the new server
11. Success! Finished
Outlook Express – Refresh folder list