Test Management Implementation

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Implementation_Methodology_Setup_Test_Management_V21.doc – 28.10.2008

Implementation Methodology

Test ManagementSetup Operations

Dietmar-Hopp-Allee 16D-69190 Walldorf

CS STATUScustomer published

DATE VERSION

Oct-28 2008 2.1



Implementation Methodology Test Management

Setup Operations

©2008 SAP AG - Implementation_Methodology_Setup_Test_Management_V21.doc page 2/5

Table of Contents

1 Management Summary 31.1 Overview of Current Methodology 3

1.2 Run SAP Implementation Methodologies 3

2 Setup Operations 4

2.1 Goal of the Setup Operations Phase 4

2.2 Requirements and General Conditions for the Setup Operations Phase 4

2.3 Essential Resources for the Setup Operations Phase 4

2.4 Key Deliverables of the Setup Operations Phase 4

2.5 Steps to Implement Process 4

2.6 Testing the Operational Process 5

2.7 Preparation of the Support Organization 5

2.8 KPI Monitoring Setup 5




Setup Operations


1 Management Summary

1.1 Overview of Current Methodology

The goal of this document is to provide assistance in implementing Test Management processes and a Test

Management organization within the scope of the operation of an SAP solution landscape based on SAP

Best Practices, ITIL and ISTQB1

standards.

Therefore, key activities are outlined and described.

The implementation of SAP Best Practices for Test Management within the scope of Change Management

includes three phases:

Design – All planning activities for the Setup and Operation phases

Setup – All preparation activities for Test Management

Operation – The execution of the Test Management processes and the work of the Test Management

organization

This implementation methodology focuses on the Setup phase. It should be regarded in conjunction with the

implementation methodology for the Design and Operations & Optimization phases of Test Management.

1.2 Run SAP Implementation Methodologies

As IT landscapes grow and solutions become increasingly mission-critical, the cost of successfully operating

an IT landscape becomes a key business issue. To optimize operations and to reduce costs, SAP has

embraced its understanding from thousands of customers and created:

SAP Standards for End-to-End Solution Operations that span customers’ mission-critical operations

landscapes to reduce the risk of failure and to increase the skill base

Run SAP, a robust operational methodology that underpins these standards and complements SAP’s

implementation methodology ASAP ( AcceleratedSAP) SAP Enterprise Support, a support offering that enables SAP Standards for End-to-End Solution

Operations at lower total cost and across mission-critical support systems

1International Software Testing Qualifications Board




Setup Operations


2 Setup Operations

2.1 Goal of the Setup Operations Phase

Based on the results of the Design Operations phase you should now perform the rollout of the new

processes. Install the required technical infrastructure, e.g. SAP Solution Manager . Set up all defined and

created scenarios, for instance, register new thresholds. Test the existing and the new operational processes:

Does it work as designed? Are there errors? Have new interdependencies been uncovered?

Finally, prepare the organization to deploy the new processes and tools.

2.2 Requ irements and General Cond it ions for the Setup Operat ions Phase

Before starting the Setup Operations phase, make sure all deliverables of Design Operations are available:

Analysis of the existing processes, tools and possible interdependencies between new processes

Blueprint document for the new processes and an efficient usage of the tools

Test plan for the new operational processes

2.3 Es sential Res ources for t he Setup Operations Phase

Before you start the Setup Operations phase, make sure you have all resources with the required skills in

place. You will need in-depth technical knowledge of SAP Solution Manager and other tools that will be used

by the operations processes.

Furthermore, you will need a test coordinator and testers to perform the testing activities, and resources with

skills in organizational change management in order to prepare the organization to deploy the new processes

and tools.

2.4 Key Deliverables of the Setup Operations Phase

After successful completion of the Setup Operations phase you should have finished and tested the

installation of the required technical infrastructure including the setup of all defined scenarios.

The support organization is ready to manage the solution.

2.5 Steps to Implement Process

Based on the detailed conceptional work carried out in former phases, which outlines how your Test Manage-

ment organization should look like, you can start putting it into action. To finally achieve this goal some or all

of the following steps should be completed:

All defined roles are staffed according to the described role profile.

Potential training demand has been tracked down and relevant training courses will be provided. All tools required for the support of the Test Management process are ordered, installed and set up

according to the predefined role concepts.

For all previously defined test documentation standards, the required templates are drafted. Where

appropriate, the templates are integrated into the testing tool landscape. All staff getting involved with

these tools is trained according to their job requirements.

In case test automation has been decided to be an issue, a test automation concept has to be developed.

All interfaces to predessecor and succesor processes defined in the Design phase are agreed upon and

the people in charge are known to each other.




Setup Operations


2.6 Testing the Operational Process

All implementation steps of the Test Management process have to be verified. You can do this in form of

static tests, for instance by performing reviews. Check that all designed testing templates have beendeveloped and that the test tool landscape is being installed and customized. Make sure that all test

resources are fully trained as outlined for the respective job descriptions. It is recommend to use checklists

for verifying the realization.

2.7 Preparation of the Support Organization

Integrate the Test Management organization into the company or project organization. If need be, the test

resources are trained to their job requirements. Other resources like system administrators should be

instructed how to customize the testing tools, which mainly concerns test management tools as, for instance,

SAP Solution Manager orSAP Quality Center by HP. The system administrators should be able to realize the

required amendments to these tools in the Setup or Operations & Optimization phase. The test manager is

responsible for all actions in this phase.

2.8 KPI Monitoring Setup

For KPI monitoring at the end of the test cycle, you can use the status analysis facilities of the deployed Test

Management tool, e.g. reports in SAP Solution Manager or in SAP Quality Center by HP. This way, you can

assess the single test runs within the project and gain information, for example, about the achieved test

coverage. It is also useful to look at the course of development of these measures over a certain period of

time and relate them to each other. This consideration gives valuable information about the efficiency of the

overall Test Management process.

After hand-over to production, you can rate the test success based on the input from Incident Management,

i.e. how many incidents with which severity classification did occur during system version or a different period

of time?

Test Management Implementation

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