Tertiary Education

Vibrant Campus ExperienceTertiary education providers must focus their efforts on providing the best educational experience and meeting the growing demands of a diverse student population. Anything that takes you away from this is not core to your goals.

Minimising disruption and protecting the image of the campus is also important in these times where students are media savvy and can quickly share their experiences – good or bad, with thousands.

By outsourcing to ISS, you can focus on achieving your core objectives and reduce the time you spend on administration. With ISS you can also optimise the way your facilities are used, while being assured that we are protecting your assets, stakeholders and brand. The ISS service solution is built to provide peace of mind, flexibility, clear reporting and a fast response to incidents. We can provide all the supporting services for your facility, from cleaning to maintenance, housekeeping, grounds and pest control services.

From our experience at 12 universities and 56 TAFE’s, we understand your requirements and are well placed to deliver a customised service solution. For example, we understand the importance of having flexible cleaning schedules that adapt to university or TAFE timetabling, and will ensure major cleans are conducted outside of exam periods where students will be working by day and into the night.

Trained, Multi Service TeamsISS self-delivers our services through teams of directly employed and trained personnel, which increases control and flexibility. This also results in improved service outcomes over time, as our team gets to know your facility and the unique issues faced.

Students feel at home when staying on campus too as our teams are designated to one area and become familiar with your residents. Furthermore, uniforms can be co-branded to enhance the integration of our teams on-site.

You can be assured that our employees are trained and competent. We buddy-up all new starters and provide them with access to a range of on-the-job programs and customer service training during their career with us. We are ethical employers and pay in-line with legislation, at or above Award rates.

A Better and Safer Student Journey

Our extensive experience in providing support services across other sectors, means we are experts in delivering excellent customer service to a diverse range of people. Something as simple as wearing a name badge with language pins for example, has already had a positive impact on the way our staff interact with passengers at major airports. Integrating this into your campus, is just one way we can enhance the student experience.

ISS has robust quality management and compliance systems to support all our operations, ensuring that KPIs are met. Our iPad auditing and on-line reporting tools give real-time access to service performance and rectification times. We can also report on a wide range of facility outcomes, from the amount of waste recycled, to the number of visitors on site at any one time.

We recognise the importance of environmental management in tertiary facilities, and have the necessary policies and procedures for environmentally-sound operations. We invest in innovation and capital equipment to improve safety outcomes and reduce environmental impact. This can be in collaboration with you or under a KPI regime. Examples include water saving cleaning machines and maintenance schedules that optimise assets to reduce energy usage.

ISS understands the pressures you face as a provider of tertiary education, with increasing labour costs, assets of varying age, yet reduced funding. Your focus is on optimising your spaces and attracting students. A solution from ISS will improve efficiency, create a more customer-oriented facility and reduce your administration and operating expenditure by combining services.

Tertiary Services the ISS Way

Services for the Tertiary SectorISS’ role as a service provider is to provide tertiary institutions with additional value to divert back to education. Self-delivery of support services, in an integrated approach, allows us to deliver savings by working smarter rather than compromising service standards.

Integrated ServicesISS provides the most value when multiple facility services are combined under one operating model and management structure.

By integrating services, you get a multi-skilled team that are cross-trained to respond to cleaning or maintenance requirements - up to their individual level of skill or experience. Our teams then become the ‘eyes and ears‘ of your institution, ensuring a fast resolution of issues. Integrated solutions also provide a single point of contact and a streamlined contract structure to reduce costs.

To realise the full benefit of outsourcing services to ISS, we recommend the implementation of an Integrated Facility Services (IFS) solution.

Single Service ExcellenceIf you prefer, you can engage us as your single service experts - in maintenance to protect your assets with detailed strategies, or in cleaning to ensure your facilities are safe, yet chemical usage is reduced.

Keeping Your Facility Clean

ISS’ cleaning service maintains a safe and hygienic learning environment, which does not detract from the educational experience.

Our services can be provided across all facets of the tertiary environment from lecture theatres, libraries, tutorial rooms, cafe/bars, student accommodation, gym and pool areas, and even medical research laboratories.

We provide daily or periodical cleans, hygiene services for public washrooms, housekeeping services and waste management for student accommodation, as well as pest control to protect the surrounding environment.

The ISS ‘Cleaning Excellence’ Program assists us in reducing your environmental footprint. Through a globally standardised system, we utilise microfibre technology, water reducing equipment and a colour coding system for mops, buckets and cloths, to lower water and chemical usage and prevent cross-contamination.

Protecting and Prolonging the Life of Your Assets

Major finance and IT companies around the world turn to ISS for our expertise in minimising the risk and downtime of their facilities. Our experience in facility maintenance ensures students and staff can continue their studies and activities without disruption.

ISS create flexible, transparent and tailor-made maintenance strategies which limit the operational risk of a property’s critical systems and infrastructure. Our objective is to create a tailored maintenance plan; enhancing and prolonging the value of your property by optimising the servicing of its assets.

Enhancing Your Existing Facilities

We also have an experienced in-house team for project works. This means we can support you to refurbish buildings or create new learning centres, without the risk of employing additional contractors who don’t understand your facility and how it is utilised day-to-day.

The ISS Project Team have already completed an array of highly-complex technical projects or large scale fit-outs, for customers such as Hewlett Packard, L’Oreal, Barclays, the Foreign Commonwealth Office, as well as for our own Sydney CBD office.

ISS in the Tertiary Sector

Key Clients

• Australian National University

• University of Melbourne

• Griffith University

• University of Tasmania

• Edith Cowan University

• University of Adelaide

• James Cook University

• Bond University

• Deakin University

• The University of Sydney

• University of Sydney Union

• Flinders University

• The Gordon • TAFE SA

Key Facts:

• Quality System accredited to ISO 9001, 4801:2001:2008

• Environmental System complies with ISO 14001:2004

• Provide cleaning services to 900 schools in NSW

• Provide services to over 12 Universities and 56 TAFEs

• Centralised electronic system for rostering and time management

Services for the Tertiary SectorCatering for Diversity

Our experience of providing food for patients in hospitals and feeding hungry miners in remote locations means we are well placed to provide catering and retail services as part of an integrated model.

We have a strong network of local suppliers for food and drinks that reflect either the local market or your brand preferences. We can cater for a variety of customers and offer a wide range of international menu options. We also employ in-house chefs and engage nutrition experts for menu development.

Creating Sustainable Gardens

Creating a vibrant campus means that your grounds and gardens should be visually appealing and all walk-ways should be maintained to allow the easy movement of staff and students.

Our team of horticultural experts can provide Grounds Maintenance Plans and suggest plant species that enhance the exterior of your campus. They can implement water-saving practices and drought-tolerant plants that will minimise water-usage. We will also ensure compliance with local fire regulations and environmental plans.

Through our emphasis on people, training, equipment and systems, we deliver value, control risk and exceed customer service expectations. ISS is committed to delivering a tailored solution with:

• A fully self-delivered service using skilled and qualified personnel who take pride in their work

• Consistent service standards, with innovative mobile auditing and reporting systems

• Duty of care to our people and to your students to protect their studying environment

• Ongoing stakeholder engagement through open communications, as part of our focus on exceptional customer service

• Integrated service with skilled teams who become ambassadors throughout your campus, and quick rectification of issues through a single point of contact.

ISS Facility Services Australia LtdLevel 6, 1 Thomas Holt DriveMaquarie ParkNSW, 2113Tel: 02 8644 9700Web: www.au.issworld.com