Terry S. Williams 4104 Flowers Street Adamsville, AL 35005 (205) 253-4202 terrywilliams38@outlook.com

Qualifications Summary I am a Warehouse Management System Administrator with over twenty years of hands-on and

multi-tasking experience, adept at handling multiple system operations; including installation, upgrade configuration, administration, and maintenance of Windows systems. Seeking a fulfill-ing position that encourages growth opportunities and allows me to utilize my leadership skills and experience.

Advance Analytical and Troubleshooting skills Computer Diagnostics and Repair Remote Sup-port via Phone and remote tools. VMware, VSphere Microsoft Office Suite, Outlook, Access, Excel Configuration and troubleshooting.

Qualifications OverviewCertification Computer / Technical Communications

CompTIA A+ Computer Technical AnalyticalIBM Desktop/Laptop PC Diagnostics System TrainingHP APS Certification PC Diagnostics Remote TroubleshootingLXE Certificate Terminal Services System TrainingLexmark Printer Certification Printer Services Repair System TrainingPatterson Educational Center Public Speaking Training

Work ExperienceSIMPLY FASHIONS LTD, BIRMINGHAM, AL WMS Administrator / POS Systems Specialist March 2005 – present

Troubleshoot and repair problems with end-user laptops, desktops, printers and other hardware. Assist end-users with computer problems over the phone, using remote-control software.

Assist end-users with computer problems in Distribution Center. Install, configure, update, trou-bleshoot and repair Windows operating systems and software.

Develop and maintain workstation images. Document work and projects in trouble-ticket system. Pack and unpack computer equipment and parts, replenishing stock as required. Keep stock neat

and organized, alerting manager of items that need to be ordered. Ship and receive equipment as needed. Provide after-hours support for critical system outages. Participate in weekly on call rotation for end-user technical problem resolution. Responsible for assuring users are provided efficient and timely, priority level support. Performs staff scheduling to ensure help desk coverage during normal business hours and on-call

support as required. Provides staff support for administrative tasks and projects relative to the desktop, WAN, LAN,

and telephone functions.

Monitors Web Help Desk management database and follow up with assigned personnel to ensure timely resolution of work orders.

RMA management of POS hardware components. Maintains a central support source of information enabling Help Desk staff and support techni-

cians to recover outages, hardware failures with minimal disruption to excepted service levels.

COMPUCOM/ AT&T BIRMINGHAM, AL IT Field Service Technician Jun 2003 – March 2005

Provided hardware warranty RMA installation and testing systems at various site locations. Provided Systems support for AT&T staff and replacement parts through Dell Corporation. Vendor RMA management of POS hardware components

MAX SYSTEMS GROUP INC. PELHAM, ALSystems Engineer, Apr 2000 – Sept 2002

Repair Desktops, Laptops and Printers. Communicate with clients to resolve system problems and maintain a good relationship with vendors.

Troubleshoot and repair problems with end-user laptops, desktops, printers and other hardware. Assist end-users with computer problems over the phone, using remote-control software. Assist end-users with computer problems in-person.

Install, configure, update, troubleshoot and repair Windows operating systems and software. In-stall, label, troubleshoot and repair CAT5/CAT6 network wiring in walls and ceilings. Install, la-bel and document network cabling patch panels, wall plates and network jacks. Assist in trou-bleshooting and repairing server, SAN and network system failures. Troubleshoot and resolve is-sues with VoIP telephones.

Manage telephone and extension assignments in VoIP phone system. Work with Infrastructure Manager to develop processes and procedures for configuring and sup-

port end-user devices. Monitor systems operation to detect potential problems. Identify system data, hardware, or software components required to meet user needs.

Endorsements CIO Randall Warnock known for eighteen years in IT (205) 612-8481 PC Specialist Nick Jones known for sixteen years (205) 451-2110 Eugene Armstrong known for twenty years Ministry (205) 535-0010 Walter Cole known for twenty seven years Ministry (205) 807-1760