Certified Human Resources & Organizational Development Leader

TERRY LA COMBE

•  Visionary Strategist

•  Committed to Excellence in improving organizational performance and operational processes

•  Systems Thinker

•  Team Builder and Facilitator

•  Change Agent

•  Continuous and Quick Learner

•  High Achiever

•  Effective Communicator

•  Appreciates Diversity

KEY ATTRIBUTES

•  Organizational Development

•  Leadership Development

•  Facilitation

•  Human Resources Generalist

•  Performance Management

•  Employee Relations

•  Quality Improvement

•  Program & Change Management

KEY FUNCTIONAL STRENGTHS

•  > 15 years of in-depth experience

•  10 years leadership experience

•  5 years in corporate role supporting over 60 sites and 60,000 in Fortune 500 company

•  10 years with one company

•  SPHR and DDI Master Trainer Certification

•  MPA and BBA academic degrees from University of Memphis

•  Microsoft Office software competence

HR & OD LEADER SUMMARY

Led strategic and operational human capital initiatives for 118 bed hospital with over 500 employees that included: recruitment, staffing, employee health, onboarding, performance management, employee relations, compensation and benefits, training, quality improvement, documentation and retention.

•  Developed and implemented retention strategies that resulted in reducing overall turnover by 50% over 2 years.

•  Instituted employee recognition program.

•  Developed and facilitated training related to leadership development, new employee orientation, diversity awareness, team building, patient safety, quality improvement, customer service, on-the-job injuries, and HR processes.

•  Created preceptor program.

•  Led Employee Relations Committee.

•  Published monthly newsletter and inserted content on intranet SharePoint site.

CENTENNIAL MED CENTER (TENET) HUMAN RESOURCES DIRECTOR

5/2007 – 7/2009

Led, supported and facilitated implementation of enterprise-wide HR and learning initiatives.

•  Led support segment of enterprise-wide LMS implementation that resulted in over 1,000,000 completed courses in 5 years;.

•  Led American Heart Association HeartCode project and enterprise-wide implementation that resulted in training 8,000 individuals in less than 3 years with estimated savings of $570,000.

•  Led enterprise-wide Employee Engagement Survey process and developed post-survey action planning tools.

•  Designed standardized processes and tools for onboarding, annual education requirements, nursing medication test, competency management, and performance management.

•  Developed educator toolkit to support training needs assessment, curriculum development, training coordination, classroom delivery and program evaluation.

•  Validated presentation and facilitation skills for leadership development trainers.

•  Developed ILT and online training curriculum as needed.

•  Participated on talent management process team that included identification of competencies, 360o assessment, feedback, development plans, experiential learning, mentoring and succession planning.

TENET HEALTHCARE DIR OF EDUCATION SYSTEMS & PROCESSES

2/2002 – 5/2007

Developed and facilitated implementation of employee development and patient education strategies and supported HR initiatives with a team that included 9 clinicians for more than 2,000 employees in 690 bed hospital.

•  Built and led a team to support learning and HR initiatives. •  Coordinated and facilitated new employee orientation. •  Developed hospital onboarding and competency processes. •  Led Employee Satisfaction Team in Target 100 cultural change process. •  Led cultural integration of foreign nurses that resulted in 60% retention after 10 years. •  Created cultural diversity awareness training and attended Memphis Diversity Institute

corporate facilitator training. •  Led online education implementation.

SAINT FRANCIS HOSPITAL (TENET) DIRECTOR OF EDUCATION

11/1998 – 2/2002

•  Tennessee Quality Examiner for Tennessee Quality Award using Baldridge criteria; 1997.

•  Facilitated healthcare delivery performance improvement teams (UT Bowld Hospital).

•  Co-chaired Safety Committee. Member of Employee and Labor Relations Committee. Facilitated change management training for over 1,000 employees after significant RIF (Regional Medical Center at Memphis).

•  Created quality systems for ISO 9000 recognition (Tebco Manufacturing).

•  Co-led start up of manufacturing operation that achieved the highest profit margin among all divisions within the company after 18 months of operations (Tebco Plating).

OTHER ACHIEVEMENTS