Terry Fusco & Tim MatthewBAA Ltd

Terry_fusco@baa.com

BAA Deployment of Windows 7

Tim_matthew@baa.com

Agenda

• The business need• Experience from past projects• How you start is important• Design matters• Project outcome

The Business Need

• The desktop was impeding the business.

• A more flexible and personalised experience.

• Easier to share information within the organisation.

• Simplify the exchange of information with our business partners.

• To acquire/divest quickly and at a lower cost

• Aging estate.• Inconsistent O/S – XP SP1,SP2, SP3• PC/Laptops – 4,500 devices EOL

(2007)• Availability of H/W which would run our

O/S build.

Experience from past projects

• We only ever adopted widely used technology• by the time we deployed it was

obsolete• Tested ALL things equally regardless of risk

• project took forever to deliver• significant impact on project costs• business risk not materially improved

• Let operations/architects/designers fill in the gaps• led to gaps or components that didn’t

work together• opportunities to enable business were

lost• slavish adherence to rules without

challenge• Manage scope & risk or else...

How you start is important• Formed part of BAA IT Strategy• Business appetite for richer user experience

• recognised impeding business activity• Clarity of scope

• reviewed and set boundaries on each element of scope

• Project governance• constructive challenge• timely decision making• effective review of change and early

warnings• close attention to costs

• Risk and opportunity management• all risks costed with schedule dates• all opportunities identified and controlled

by project board

Design Matters• Don’t leave design only to the techies

• emphasis on design through out• design matters pay attention to it

• Applied lessons from previous desktop rollouts• challenged norms e.g. group policies• targeted testing• adopt latest technology, agile adopted Office

2010• project managers don’t take design decisions

• Undertook 250 person pilot• captured feedback and fed into design• let pilot community stay on Windows 7...

• Joint operational/architect kick off• walk thru• design assumptions, discussed and challenged

• Bi-weekly design surgery• detailed walk of design decision, assumption &

consequences

The Business Impact• 7500 Active users• 6500 Active devices• 50 Service Desk calls raised for 2000 Windows 7

Devices• Unknown Peripheral devices • Non 64-bit compliant drivers

• Removed the dependency on legacy desktop• Provisioned applications to the new world

• Removed the dependency on Citrix• Provisioned applications to the new world• Remaining business units can migrate to Windows

7 when they see fit• Business Critical Data

• Small proportion where the tool could not fix (<10)

• Manually fixed within an hour of reporting• Less than 100 fix on fail non-business critical data

conversions• Within 2 hours

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